well i did everything (back up)

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  Since this is the first post by you, I don't know what steps you are referring to. Can you provide some more information on what steps you are referring to and what problem you are trying to solve?

  You can also contact support, if you wish:

  How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

   

  -steve

  Thursday, October 2, 2008 2:20 PM

  Moderator