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Major hardware change = product key is in use. RRS feed

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    Hello, recently my motherboard died an ugly death and was replaced by a friend. At the same time he wiped the hard drive since all the improper shut downs perpetrated some evil upon it. Whilst trying to activate Windows Vista again, we happened upon this most heinous error message

    Code:
    0xC004c003

    Description:
    The activation server determined the specified product key is in use.

    How does one go about activating without purchasing a new product key? Thanks for any help with this issue!





    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {B15A1CF2-CA34-41A2-BA8B-3BC3A6A6294E}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.090805-0102
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B15A1CF2-CA34-41A2-BA8B-3BC3A6A6294E}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-1011560730-1668463789-3254709595</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7592</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.2</Version><SMBIOSVersion major="2" minor="5"/><Date>20090814000000.000000+000</Date></BIOS><HWID>C8313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9e042223-03bf-49ae-808f-ff37f128d40d
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00142-022-500002-00-1033-6000.0000-3302009
    Installation ID: 006882684833103154458162181960031055166582630261994025
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 76PKF
    License Status: Initial grace period
    Time remaining: 19643 minute(s) (13 day(s))

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAJJQKpH7Y/FMQi6p2SORmvDKe8vRCrdqXrFZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            7592MS        A7592100
      FACP            7592MS        A7592100
      HPET            7592MS        OEMHPET
      MCFG            7592MS        OEMMCFG
      OEMB            7592MS        A7592100
      GSCI            7592MS        GMCHSCI
      SSDT            DpgPmm        CpuPm

    Monday, December 14, 2009 6:22 PM

Answers

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    Hi msnomer,

      I see the problem.

      When installing Vista or Windows 7, you do not need to enter a Product Key during install.  Windows will use it's own "Keyless Install/Trial" key.  This "Keyless Install/Trial" key can not be activated and acts as a Trial key.  It allows the user to use Windows for 30 days.  To continue using Windows, after the 30 days, the user would need to enter a Valid Product key.

      The reason I tell you this is because your Vista is currently using the Keyless Install/Trial key for Vista Home Premium
    X9HTF-MKJQQ-XK376-TJ7T4-76PKF

      To solve your issue, please change the product key to the Valid Product Key that came with your copy of Vista Home Premium. 

    Thank you,
    Darin MS

    (to anyone reading this thread saying "wow, he just posted a Product key" please read the whole thread and know that the key will only work for 30 days and can not be activated)

    • Marked as answer by Darin Smith MS Monday, December 14, 2009 10:24 PM
    • Unmarked as answer by msnomer Monday, December 14, 2009 11:10 PM
    • Marked as answer by Darin Smith MS Tuesday, December 15, 2009 8:00 PM
    Monday, December 14, 2009 10:24 PM
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    I have quadruple checked the product key when I type it in as well so I know it isn't a typo-induced error. Prior to the motherboard frying, I had been using the software for over a year with no troubles.

    My husband would also like me to mention that when we replaced our motherboard, we got a different model, etc and he thinks this is all BIOS-related.




    --If your Windows came Pre-installed in your computer, (we refer to that as an OEM version of Windows). The OEM Product Key (found on the sticker on the side or bottom of the computer) will not be accepted in a Retail version of Windows, which is what you currently have installed.  The resolution is to use the OEM recovery software that came with the PC (NOTE: Manufacturers must provide some way to reinstall Windows, nowaday they don't usually include a seperate disk, but instead will usually include the recovery software on a hidden partition on the computer's hard drive) Please refer to the documentation that came with the computer, for details or if you no longer have the recovery software, contact the manufacturer of the computer and request a replacment copy. 

    FYI: Once you get the OEM Recovery software for you computer, and install Windows, you will need to Activate by phone. 


    --If you bought the Windows seperate from the PC, please be sure that you have the proper edition (Home Premium, Basic, Ultimate...so on) of windows installed. Meaning, if you originally bought Home Premium, be sure you have Home Premium installed (I know that sounds simple, but Retail Vista install disks include all the Vista editions avaliable and if you, by mistake, installed the wrong one, the Product key would not be accepted in the incorrect edition.


    Hope that helps,
    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, December 15, 2009 8:15 PM
    Tuesday, December 15, 2009 8:14 PM

All replies

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    You can reactivate your Windows Vista installation by performing the following:

    1. Click on the Start button and in the Start Search box type in:  slui.exe 4

    2. Press the Enter key on your keyboard.

    3. Select your Country.

    4. Follow the instructions for phone activation (no charge).

    Carey Frisch
    • Proposed as answer by Dabur972 Wednesday, December 16, 2009 12:57 AM
    Monday, December 14, 2009 6:43 PM
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    Thanks, Carey. I have tried that before but couldn't remember the results so I just tried again just now for posting purposes.

    "I was not able to validate your installation ID" and then I was going to be transferred to speak to a representative. Last time I was transferred I was told to speak to the manufacturer (emachines). The manufacturer told me to talk to Microsoft.

    Monday, December 14, 2009 6:58 PM
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    Hi msnomer,

      I see the problem.

      When installing Vista or Windows 7, you do not need to enter a Product Key during install.  Windows will use it's own "Keyless Install/Trial" key.  This "Keyless Install/Trial" key can not be activated and acts as a Trial key.  It allows the user to use Windows for 30 days.  To continue using Windows, after the 30 days, the user would need to enter a Valid Product key.

      The reason I tell you this is because your Vista is currently using the Keyless Install/Trial key for Vista Home Premium
    X9HTF-MKJQQ-XK376-TJ7T4-76PKF

      To solve your issue, please change the product key to the Valid Product Key that came with your copy of Vista Home Premium. 

    Thank you,
    Darin MS

    (to anyone reading this thread saying "wow, he just posted a Product key" please read the whole thread and know that the key will only work for 30 days and can not be activated)

    • Marked as answer by Darin Smith MS Monday, December 14, 2009 10:24 PM
    • Unmarked as answer by msnomer Monday, December 14, 2009 11:10 PM
    • Marked as answer by Darin Smith MS Tuesday, December 15, 2009 8:00 PM
    Monday, December 14, 2009 10:24 PM
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    Hi Mark,

    I have tried changing the product key and get the following message

    The product key you have entered does not appear to be a valid Windows Vista product key.

    Please check your product key and try again

    I have quadruple checked the product key when I type it in as well so I know it isn't a typo-induced error. Prior to the motherboard frying, I had been using the software for over a year with no troubles.

    My husband would also like me to mention that when we replaced our motherboard, we got a different model, etc and he thinks this is all BIOS-related.


    Monday, December 14, 2009 11:08 PM
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    Hi Mark,

    I have tried changing the product key and get the following message

    The product key you have entered does not appear to be a valid Windows Vista product key.

    Please check your product key and try again

    I have quadruple checked the product key when I type it in as well so I know it isn't a typo-induced error. Prior to the motherboard frying, I had been using the software for over a year with no troubles.

    My husband would also like me to mention that when we replaced our motherboard, we got a different model, etc and he thinks this is all BIOS-related.


    hi ,

    http://support.microsoft.com/search/default.aspx?query=0xC004c003

    check that first , if no solution is found then there are a few other tricks we can try

    you can also get a phone validation

    have a nice day
    [url]http://www.microsoft.com/security/[/url]
    • Proposed as answer by Dabur972 Tuesday, December 15, 2009 7:53 PM
    • Unproposed as answer by Darin Smith MS Tuesday, December 15, 2009 8:00 PM
    Tuesday, December 15, 2009 12:09 AM
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    hi ,

    http://support.microsoft.com/search/default.aspx?query=0xC004c003

    check that first , if no solution is found then there are a few other tricks we can try

    you can also get a phone validation

    have a nice day
    [url]http://www.microsoft.com/security/[/url]

    Hi Dabur972 - thanks for the link. I've tried everything there in the past to no avail and when I tried the phone validation and waited for a real person (since the automated version didn't work) I was told that I had to contact the manufacturer to get a new product key. And so I called emachines and was told I had to call Microsoft. And then I smacked my head against the keyboard.

    I will try calling again. Is there anything specific I should mention so that they will not treat me like a hot potato?

    Thanks again!
    Tuesday, December 15, 2009 5:27 PM
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    hi ,

    http://support.microsoft.com/search/default.aspx?query=0xC004c003

    check that first , if no solution is found then there are a few other tricks we can try

    you can also get a phone validation

    have a nice day
    [url]http://www.microsoft.com/security/[/url]

    Hi Dabur972 - thanks for the link. I've tried everything there in the past to no avail and when I tried the phone validation and waited for a real person (since the automated version didn't work) I was told that I had to contact the manufacturer to get a new product key. And so I called emachines and was told I had to call Microsoft. And then I smacked my head against the keyboard.

    I will try calling again. Is there anything specific I should mention so that they will not treat me like a hot potato?

    Thanks again!

    hi ,

    where are you ? try contacting a local micrsoft rep

    a support ticket might also work
    http://support.microsoft.com/select/Default.aspx?target=assistance

    btw how about warranty ??

    yeah you should mention that no one was able to help you yet and that you would like a solution , .....

    the help center in the netherlands for example will do what it takes to help a user

    btw do you still have a product key ?? side of comp or where you bought the comp ?? set up disks ??

    have a nice day
    http://www.microsoft.com/security ++ http://www.microsoft-hohm.com/default.aspx
    • Proposed as answer by Dabur972 Tuesday, December 15, 2009 7:53 PM
    • Unproposed as answer by Darin Smith MS Tuesday, December 15, 2009 8:00 PM
    Tuesday, December 15, 2009 7:53 PM
  • Question
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    I have quadruple checked the product key when I type it in as well so I know it isn't a typo-induced error. Prior to the motherboard frying, I had been using the software for over a year with no troubles.

    My husband would also like me to mention that when we replaced our motherboard, we got a different model, etc and he thinks this is all BIOS-related.




    --If your Windows came Pre-installed in your computer, (we refer to that as an OEM version of Windows). The OEM Product Key (found on the sticker on the side or bottom of the computer) will not be accepted in a Retail version of Windows, which is what you currently have installed.  The resolution is to use the OEM recovery software that came with the PC (NOTE: Manufacturers must provide some way to reinstall Windows, nowaday they don't usually include a seperate disk, but instead will usually include the recovery software on a hidden partition on the computer's hard drive) Please refer to the documentation that came with the computer, for details or if you no longer have the recovery software, contact the manufacturer of the computer and request a replacment copy. 

    FYI: Once you get the OEM Recovery software for you computer, and install Windows, you will need to Activate by phone. 


    --If you bought the Windows seperate from the PC, please be sure that you have the proper edition (Home Premium, Basic, Ultimate...so on) of windows installed. Meaning, if you originally bought Home Premium, be sure you have Home Premium installed (I know that sounds simple, but Retail Vista install disks include all the Vista editions avaliable and if you, by mistake, installed the wrong one, the Product key would not be accepted in the incorrect edition.


    Hope that helps,
    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, December 15, 2009 8:15 PM
    Tuesday, December 15, 2009 8:14 PM
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    hi ,

    http://support.microsoft.com/search/default.aspx?query=0xC004c003

    check that first , if no solution is found then there are a few other tricks we can try

    you can also get a phone validation

    have a nice day
    [url]http://www.microsoft.com/security/[/url]

    Hi Dabur972 - thanks for the link. I've tried everything there in the past to no avail and when I tried the phone validation and waited for a real person (since the automated version didn't work) I was told that I had to contact the manufacturer to get a new product key. And so I called emachines and was told I had to call Microsoft. And then I smacked my head against the keyboard.

    I will try calling again. Is there anything specific I should mention so that they will not treat me like a hot potato?

    Thanks again!

    hi ,

    found a few others

    http://www.microsoft.com/genuine/

    this is a real intresting one

    http://technet.microsoft.com/en-us/library/bb892849.aspx

    have a nice one
    http://www.microsoft.com/security ++ http://www.microsoft-hohm.com/default.aspx ++ http://www.getpivot.com/ ++ http://photosynth.net/ ++ http://seadragon.com/
    Wednesday, December 16, 2009 1:02 AM