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Windows 7 Starter Activation Error Code 0xC004E003 RRS feed

  • Question

  • I have an Acer Aspire One with Windows 7 Starter. Two days ago I turned on my computer and I was told to activate my copy of Windows 7 Starter. I have had this computer for a year with no issue until 2 days ago. I can't use the product key on the Windows sticker on the underside of my netbook because it was worn off due to use. I used a keyfinder program to find the activation key. I have the activation key but every time I try to activate it. I end up with the error code 0xC004E003. I have run the MGA Diagnostic Tool. I don't ever get the option to call in for activate. The results are:

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-FJT32-QMPGB-GCFF6

    Windows Product Key Hash: KGSsbuo1+06XJlvCBpYnFCqWv54=

    Windows Product ID: 00342-OEM-8992752-30004

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.011

    ID: {FEAE2526-18E8-4A95-919A-3B3DE67A6ED9}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Starter

    Architecture: 0x00000000

    Build lab: 7600.win7_gdr.101026-1503

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 102

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Kristin\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{FEAE2526-18E8-4A95-919A-3B3DE67A6ED9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GCFF6</PKey><PID>00342-OEM-8992752-30004</PID><PIDType>2</PIDType><SID>S-1-5-21-3616719595-3268901772-3820151136</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>ACRPRDCT</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.28</Version><SMBIOSVersion major="2" minor="4"/><Date>20100701000000.000000+000</Date></BIOS><HWID>2BB90600018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Starter edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00342-00178-927-530004-02-1033-7600.0000-0662011

    Installation ID: 007022874315058405444932989732765120977644483761812016

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: GCFF6

    License Status: Initial grace period

    Time remaining: 42240 minute(s) (29 day(s))

    Remaining Windows rearm count: 1

    Trusted time: 3/7/2011 2:55:01 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 3:6:2011 22:03

    ActiveX: Not Registered - 0x80040154

    Admin Service: Not Registered - 0x80040154

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: KgAAAAAAAQABAAIAAAABAAAAAQABAAEAnJ+WdWKxbO88Dxqp0Oes9HIZ

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC ACRSYS ACRPRDCT

      FACP ACRSYS ACRPRDCT

      HPET ACRSYS ACRPRDCT

      BOOT ACRSYS ACRPRDCT

      MCFG ACRSYS ACRPRDCT

      SSDT PmRef CpuPm

      ASF! ACRSYS ACRPRDCT

      SLIC ACRSYS ACRPRDCT

    Monday, March 7, 2011 11:34 PM

Answers

  • Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)     COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the OEM Bios Flag in the computer’s motherboard and is unable to Self-Activate. This is one of the the main reasons Microsoft requires that the CoA SLP key be included on every PC that comes with Windows Pre-installed.  The CoA SLP key is a Backup in case of this type of issue.

     

      Since you say you can not read the CoA SLP key, there is not much we will be able to do except refer you to the below Support Doc:

     

    KB811224 "How to identify, locate, and replace a product keyhttp://support.microsoft.com/kb/811224

     

    NOTE:  LVTravel is incorrect regarding the File Mismatchs listed in the report. Those particular file listed are Optional (not required) files that only get installed when you run Online Validation (which is also Not Required)


    Darin MS
    Tuesday, March 8, 2011 8:08 PM

All replies

  • You can trigger phone activation by clicking on Start and typing 'slui.exe 4' in the Search/Run box.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, March 8, 2011 12:00 AM
    Answerer
  • I have tried that and the phone option is not on the page that pops up. I get try another key, buy a new key, or contact acer. 

     

    Tuesday, March 8, 2011 12:07 AM
  •  

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

     

    The File Mismatchs listed above are in all likelihood the cause of your problem.  Something has caused those files to be changed from what Windows expects.

    You can try this to see if it fixes the issue.

    Click Start, type CMD and hit the Enter key.

    Type SFC /SCANNOW and press Enter key.

    You may also want to run a couple of anti-malware programs such as Malwarebytes, Spybot Search and Destroy and your full updated anti-virus scan.

    Hopefully this will find the error files and replace them.  Once completed run the MGA Diagnostics program again and repost the new results.  If this doesn't fix the issue I am sure that Noel, Dan or Darin will come here to assist further.

    Tuesday, March 8, 2011 2:41 AM
  • I will post the results of the MGA Diagnostics as soon as I have time to run Malwarebytes, Spyware protection, and anti-virus.

    Tuesday, March 8, 2011 7:34 AM
  • Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)     COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the OEM Bios Flag in the computer’s motherboard and is unable to Self-Activate. This is one of the the main reasons Microsoft requires that the CoA SLP key be included on every PC that comes with Windows Pre-installed.  The CoA SLP key is a Backup in case of this type of issue.

     

      Since you say you can not read the CoA SLP key, there is not much we will be able to do except refer you to the below Support Doc:

     

    KB811224 "How to identify, locate, and replace a product keyhttp://support.microsoft.com/kb/811224

     

    NOTE:  LVTravel is incorrect regarding the File Mismatchs listed in the report. Those particular file listed are Optional (not required) files that only get installed when you run Online Validation (which is also Not Required)


    Darin MS
    Tuesday, March 8, 2011 8:08 PM
  • Will upgrading my version of Windows 7 from Starter to Home Premium fix this problem with the activation product key?
    Wednesday, March 9, 2011 8:45 PM