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Windows 7 Starter Activation Error Code 0xC004E003

Question
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I have an Acer Aspire One with Windows 7 Starter. Two days ago I turned on my computer and I was told to activate my copy of Windows 7 Starter. I have had this computer for a year with no issue until 2 days ago. I can't use the product key on the Windows sticker on the underside of my netbook because it was worn off due to use. I used a keyfinder program to find the activation key. I have the activation key but every time I try to activate it. I end up with the error code 0xC004E003. I have run the MGA Diagnostic Tool. I don't ever get the option to call in for activate. The results are:
Diagnostic Report (1.9.0027.0):
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Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-FJT32-QMPGB-GCFF6
Windows Product Key Hash: KGSsbuo1+06XJlvCBpYnFCqWv54=
Windows Product ID: 00342-OEM-8992752-30004
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.011
ID: {FEAE2526-18E8-4A95-919A-3B3DE67A6ED9}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Starter
Architecture: 0x00000000
Build lab: 7600.win7_gdr.101026-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Kristin\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FEAE2526-18E8-4A95-919A-3B3DE67A6ED9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GCFF6</PKey><PID>00342-OEM-8992752-30004</PID><PIDType>2</PIDType><SID>S-1-5-21-3616719595-3268901772-3820151136</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>ACRPRDCT</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.28</Version><SMBIOSVersion major="2" minor="4"/><Date>20100701000000.000000+000</Date></BIOS><HWID>2BB90600018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Starter edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00342-00178-927-530004-02-1033-7600.0000-0662011
Installation ID: 007022874315058405444932989732765120977644483761812016
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: GCFF6
License Status: Initial grace period
Time remaining: 42240 minute(s) (29 day(s))
Remaining Windows rearm count: 1
Trusted time: 3/7/2011 2:55:01 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:6:2011 22:03
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: KgAAAAAAAQABAAIAAAABAAAAAQABAAEAnJ+WdWKxbO88Dxqp0Oes9HIZ
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
BOOT ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
SSDT PmRef CpuPm
ASF! ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
Monday, March 7, 2011 11:34 PM
Answers
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Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:
A) OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)
B) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)
Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the OEM Bios Flag in the computer’s motherboard and is unable to Self-Activate. This is one of the the main reasons Microsoft requires that the CoA SLP key be included on every PC that comes with Windows Pre-installed. The CoA SLP key is a Backup in case of this type of issue.
Since you say you can not read the CoA SLP key, there is not much we will be able to do except refer you to the below Support Doc:
KB811224 "How to identify, locate, and replace a product key " http://support.microsoft.com/kb/811224
NOTE: LVTravel is incorrect regarding the File Mismatchs listed in the report. Those particular file listed are Optional (not required) files that only get installed when you run Online Validation (which is also Not Required)
Darin MS- Marked as answer by Darin Smith MS Tuesday, March 8, 2011 8:08 PM
Tuesday, March 8, 2011 8:08 PM
All replies
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You can trigger phone activation by clicking on Start and typing 'slui.exe 4' in the Search/Run box.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.Tuesday, March 8, 2011 12:00 AMAnswerer -
I have tried that and the phone option is not on the page that pops up. I get try another key, buy a new key, or contact acer.
Tuesday, March 8, 2011 12:07 AM -
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
The File Mismatchs listed above are in all likelihood the cause of your problem. Something has caused those files to be changed from what Windows expects.
You can try this to see if it fixes the issue.
Click Start, type CMD and hit the Enter key.
Type SFC /SCANNOW and press Enter key.
You may also want to run a couple of anti-malware programs such as Malwarebytes, Spybot Search and Destroy and your full updated anti-virus scan.
Hopefully this will find the error files and replace them. Once completed run the MGA Diagnostics program again and repost the new results. If this doesn't fix the issue I am sure that Noel, Dan or Darin will come here to assist further.
Tuesday, March 8, 2011 2:41 AM -
I will post the results of the MGA Diagnostics as soon as I have time to run Malwarebytes, Spyware protection, and anti-virus.
Tuesday, March 8, 2011 7:34 AM -
Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:
A) OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)
B) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)
Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the OEM Bios Flag in the computer’s motherboard and is unable to Self-Activate. This is one of the the main reasons Microsoft requires that the CoA SLP key be included on every PC that comes with Windows Pre-installed. The CoA SLP key is a Backup in case of this type of issue.
Since you say you can not read the CoA SLP key, there is not much we will be able to do except refer you to the below Support Doc:
KB811224 "How to identify, locate, and replace a product key " http://support.microsoft.com/kb/811224
NOTE: LVTravel is incorrect regarding the File Mismatchs listed in the report. Those particular file listed are Optional (not required) files that only get installed when you run Online Validation (which is also Not Required)
Darin MS- Marked as answer by Darin Smith MS Tuesday, March 8, 2011 8:08 PM
Tuesday, March 8, 2011 8:08 PM -
Will upgrading my version of Windows 7 from Starter to Home Premium fix this problem with the activation product key?Wednesday, March 9, 2011 8:45 PM