Remove From My Forums

Windows 7 Starter Activation Error Code 0xC004E003

Question
0

Sign in to vote

I have an Acer Aspire One with Windows 7 Starter. Two days ago I turned on my computer and I was told to activate my copy of Windows 7 Starter. I have had this computer for a year with no issue until 2 days ago. I can't use the product key on the Windows sticker on the underside of my netbook because it was worn off due to use. I used a keyfinder program to find the activation key. I have the activation key but every time I try to activate it. I end up with the error code 0xC004E003. I have run the MGA Diagnostic Tool. I don't ever get the option to call in for activate. The results are:

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Code: 0

Cached Online Validation Code: N/A, hr = 0xc004f012

Windows Product Key: *****-*****-FJT32-QMPGB-GCFF6

Windows Product Key Hash: KGSsbuo1+06XJlvCBpYnFCqWv54=

Windows Product ID: 00342-OEM-8992752-30004

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.1.7600.2.00010300.0.0.011

ID: {FEAE2526-18E8-4A95-919A-3B3DE67A6ED9}(1)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Starter

Architecture: 0x00000000

Build lab: 7600.win7_gdr.101026-1503

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: 2.0.48.0

OGAExec.exe Signed By: Microsoft

OGAAddin.dll Signed By: Microsoft

OGA Data-->

Office Status: 102

Microsoft Office Home and Student 2007 - 100 Genuine

OGA Version: Registered, 2.0.48.0

Signed By: Microsoft

Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Users\Kristin\AppData\Local\Google\Chrome\Application\chrome.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{FEAE2526-18E8-4A95-919A-3B3DE67A6ED9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GCFF6</PKey><PID>00342-OEM-8992752-30004</PID><PIDType>2</PIDType><SID>S-1-5-21-3616719595-3268901772-3820151136</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>ACRPRDCT</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.28</Version><SMBIOSVersion major="2" minor="4"/><Date>20100701000000.000000+000</Date></BIOS><HWID>2BB90600018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Starter edition

Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 00342-00178-927-530004-02-1033-7600.0000-0662011

Installation ID: 007022874315058405444932989732765120977644483761812016

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

Partial Product Key: GCFF6

License Status: Initial grace period

Time remaining: 42240 minute(s) (29 day(s))

Remaining Windows rearm count: 1

Trusted time: 3/7/2011 2:55:01 PM

Windows Activation Technologies-->

HrOffline: 0x00000000

HrOnline: 0xC004C533

HealthStatus: 0x0000000000000000

Event Time Stamp: 3:6:2011 22:03

ActiveX: Not Registered - 0x80040154

Admin Service: Not Registered - 0x80040154

HealthStatus Bitmask Output:

HWID Data-->

HWID Hash Current: KgAAAAAAAQABAAIAAAABAAAAAQABAAEAnJ+WdWKxbO88Dxqp0Oes9HIZ

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x0

OEMID and OEMTableID Consistent: yes

BIOS Information:

  ACPI Table Name OEMID Value OEMTableID Value

  APIC ACRSYS ACRPRDCT

  FACP ACRSYS ACRPRDCT

  HPET ACRSYS ACRPRDCT

  BOOT ACRSYS ACRPRDCT

  MCFG ACRSYS ACRPRDCT

  SSDT PmRef CpuPm

  ASF! ACRSYS ACRPRDCT

  SLIC ACRSYS ACRPRDCT

Monday, March 7, 2011 11:34 PM

Answers

0

Sign in to vote
Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

B)   COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

   Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the OEM Bios Flag in the computer’s motherboard and is unable to Self-Activate. This is one of the the main reasons Microsoft requires that the CoA SLP key be included on every PC that comes with Windows Pre-installed. The CoA SLP key is a Backup in case of this type of issue.

Since you say you can not read the CoA SLP key, there is not much we will be able to do except refer you to the below Support Doc:

KB811224 "How to identify, locate, and replace a product key " http://support.microsoft.com/kb/811224

NOTE: LVTravel is incorrect regarding the File Mismatchs listed in the report. Those particular file listed are Optional (not required) files that only get installed when you run Online Validation (which is also Not Required)
Darin MS
- Marked as answer by Darin Smith MS Tuesday, March 8, 2011 8:08 PM
Tuesday, March 8, 2011 8:08 PM

All replies

0

Sign in to vote

You can trigger phone activation by clicking on Start and typing 'slui.exe 4' in the Search/Run box.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

Tuesday, March 8, 2011 12:00 AM

Answerer
0

Sign in to vote

I have tried that and the phone option is not on the page that pops up. I get try another key, buy a new key, or contact acer.

Tuesday, March 8, 2011 12:07 AM
0

Sign in to vote

File Scan Data-->

File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

The File Mismatchs listed above are in all likelihood the cause of your problem. Something has caused those files to be changed from what Windows expects.

You can try this to see if it fixes the issue.

Click Start, type CMD and hit the Enter key.

Type SFC /SCANNOW and press Enter key.

You may also want to run a couple of anti-malware programs such as Malwarebytes, Spybot Search and Destroy and your full updated anti-virus scan.

Hopefully this will find the error files and replace them. Once completed run the MGA Diagnostics program again and repost the new results. If this doesn't fix the issue I am sure that Noel, Dan or Darin will come here to assist further.

Tuesday, March 8, 2011 2:41 AM
0

Sign in to vote

I will post the results of the MGA Diagnostics as soon as I have time to run Malwarebytes, Spyware protection, and anti-virus.

Tuesday, March 8, 2011 7:34 AM
0

Sign in to vote
Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

B)   COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

   Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the OEM Bios Flag in the computer’s motherboard and is unable to Self-Activate. This is one of the the main reasons Microsoft requires that the CoA SLP key be included on every PC that comes with Windows Pre-installed. The CoA SLP key is a Backup in case of this type of issue.

Since you say you can not read the CoA SLP key, there is not much we will be able to do except refer you to the below Support Doc:

KB811224 "How to identify, locate, and replace a product key " http://support.microsoft.com/kb/811224

NOTE: LVTravel is incorrect regarding the File Mismatchs listed in the report. Those particular file listed are Optional (not required) files that only get installed when you run Online Validation (which is also Not Required)
Darin MS
- Marked as answer by Darin Smith MS Tuesday, March 8, 2011 8:08 PM
Tuesday, March 8, 2011 8:08 PM
0

Sign in to vote

Will upgrading my version of Windows 7 from Starter to Home Premium fix this problem with the activation product key?

Wednesday, March 9, 2011 8:45 PM

Answered by:

Windows 7 Starter Activation Error Code 0xC004E003

Question

Answers

All replies