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Validation issue with Office2007 RRS feed

  • Question

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    I have a copy of Office Professional 2007 and am unable to download templates offered in MS Word, citing a validation problem. My copy has been vaidated, but also it is stated:

    Microsoft Office Home and Student 2007:
    Validation Failed

    No valid Office key was detected. This is a strong indication that the Office product installed is not genuine.

    [0x80180104]

     

    First off, I would like to point out that I was given this copy by Microsoft, from the Microsoft Store at the corporate headquarters, so it SHOULD be genuine.  Second, I have a copy of Office that is more complete, and was never informed I might require a less complete version to enable these features.

     As far as the report:

     

    Diagnostic Report (1.7.0066.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: 0x0

    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F

    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=

    Windows Product ID: 89578-OEM-7332157-00237

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6000.2.00010300.0.0.003

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {20615E0F-4C06-4B4D-9112-343D23532EB3}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.59.1

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6000.vista_gdr.071009-1548

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Notifications Data-->

    Cached Result: N/A

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 104 Unknown PID

    OGA Version: Registered, 1.6.21.0

    Signed By: Microsoft

    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    Please explain this situation to me and why I need 'Home and Student' to use 'Professional'.
    Friday, January 25, 2008 5:05 AM

Answers

  • Hello Renjirou,

     

    It appears your are receiving a 104 Unknown PID error which could be a result of a trial/beta version of Office installed on your machine.  I would recommend making sure you completely uninstall any beta/trial versions of Office then attempt to re validate your copy of Office.  It also appears the MGA diagnostic results have been edited, if you are sure you do not have any trial versions of Office currently installed please rerun the MGA diagnostic tool and repost the complete results so we may fully analyze your situation and provide a resolution to your problem.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Friday, January 25, 2008 4:44 PM