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  • Question

  • i wanted to know why my onecare has been disconnected when i paid it in full off my visa card and now we have to be very very careful when using it. i do agreed with one person on here saying it sucks as all they want is our money what i think. so what are you going to do about it let me know what is happening as i have proof on my visa saying it paid. cocacolacollecter@hotmail.com

    but why should i have to pay for it again?
    Sunday, April 26, 2009 4:09 PM

Answers

  •  

    Did you purchase by clicking Subscribe in OneCare or did you purchase by signing in at the OneCare web site? If the latter, click subscribe in OneCare and sign in with the *same* LiveID you used to purchase the subscription.

     

    When you activate OneCare from within OneCare to start your subscription, it first requires you to sign in with a LiveID and then provides the opportunity to enter a retail key or purchase online. Once you've completed the entry and submission of the key and payment information, your subscription is created and the subscription credentials are downloaded back to your copy of OneCare. These credentials are refreshed periodically, too. If something is blocking the receipt of the credentials, activation is not complete and your PC will remain in trial mode. Make sure that there are no other security programs running, including Parental Controls, which should be disabled at activation. Other security programs - firewalls, real time spyware protection and anti-virus need to be completely removed in order to use OneCare.

     

    If your subscription to OneCare shows as still trial mode after purchase and activation in OneCare

    • Verify that you have a clear Internet connection - no other security programs running.
    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About...

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90 

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, April 27, 2009 1:01 PM
    Moderator

All replies

  • Did you activate One Care after purchasing a subscription? To activate, open One Care, select "Subscribe" and when asked for a Live ID enter the Live ID and password used to purchase your subscription and One Care will activate.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Sunday, April 26, 2009 5:51 PM
    Moderator
  •  

    Did you purchase by clicking Subscribe in OneCare or did you purchase by signing in at the OneCare web site? If the latter, click subscribe in OneCare and sign in with the *same* LiveID you used to purchase the subscription.

     

    When you activate OneCare from within OneCare to start your subscription, it first requires you to sign in with a LiveID and then provides the opportunity to enter a retail key or purchase online. Once you've completed the entry and submission of the key and payment information, your subscription is created and the subscription credentials are downloaded back to your copy of OneCare. These credentials are refreshed periodically, too. If something is blocking the receipt of the credentials, activation is not complete and your PC will remain in trial mode. Make sure that there are no other security programs running, including Parental Controls, which should be disabled at activation. Other security programs - firewalls, real time spyware protection and anti-virus need to be completely removed in order to use OneCare.

     

    If your subscription to OneCare shows as still trial mode after purchase and activation in OneCare

    • Verify that you have a clear Internet connection - no other security programs running.
    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About...

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90 

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, April 27, 2009 1:01 PM
    Moderator