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Windows not genuine RRS feed

  • Question

  • When I go to do my windows updates I get a message telling me that my windows is not genuine, but yet when I ran the MGADiag it tells me that its genuine.  How do I fix this problem so I am able to update my windows, since I need to do this for school.  It becoming a pain in the butt because my college now scans to make sure all computers are up to date before they can access the internet and I knew my computer is validate but I cannot get my updates due to this.  I also do not understand how when I scan for new updates it tells me that I am not validate but when I run this program it tells me that it is.  Thank you!! 

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-BRVBB-38MQ9-3PMFT
    Windows Product Key Hash: 2V2VyxlfhiaCt/JkDzYQfiNOHMA=
    Windows Product ID: 55277-OEM-2111907-00106
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: c3aa85a1-4572-4b64-ba3f-38b59d8bd91d
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3175-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Allowed
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Allowed
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>c3aa85a1-4572-4b64-ba3f-38b59d8bd91d</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-3PMFT</PKey><PID>55277-OEM-2111907-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-2328169725-247932110-902261576</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>DM181A-ABA a305w</Model></SYSTEM><BIOS><Manufacturer> </Manufacturer><Version>3.24 </Version><SMBIOSVersion major="2" minor="31"/><Date>20031014000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>B12E354F01842042</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17901</Pid><PidType>14</PidType></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57634</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55370</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, December 31, 2006 7:17 AM

Answers

  • Please go to www.microsoft.com/genuine and click Validate Windows - that should resync the WGA Validation files.

    Also, your copy of Microsoft Office XP Professional with FrontPage is non-genuine (Office Status: 114 Blocked VLK 2). You'll need to uninstall it, then visit a nearby store that sells computer software and purchase a genuine version of Microsoft Office.


    Sunday, December 31, 2006 11:26 PM
    Moderator

All replies

  • Please go to www.microsoft.com/genuine and click Validate Windows - that should resync the WGA Validation files.

    Also, your copy of Microsoft Office XP Professional with FrontPage is non-genuine (Office Status: 114 Blocked VLK 2). You'll need to uninstall it, then visit a nearby store that sells computer software and purchase a genuine version of Microsoft Office.


    Sunday, December 31, 2006 11:26 PM
    Moderator
  • It didnt help  It still tells me that my windows insnt valid
    Wednesday, January 3, 2007 11:00 PM
  • Lombardy,

    Please have a look at the posts in this thread:  http://forums.microsoft.com/genuine/ShowPost.aspx?PostID=1059021&SiteID=25

    Try the suggestion at the end of the thread, dated 12/28/06, by Scott Copeland.

    Notes:

    1.  You have to be logged onto the Computer as a Computer Administrator-level user to complete these steps.

    2.  In order to do step 1, click Start, Run, type services.msc then click OK to open the Services MMC console.  Scroll down to the entry for "Automatic Updates," doubleclick, then click the Stop button.  You'll come back in Step 6 to Start it back up again.

    3.  In order to do steps 2 and 3, click Start, Run, type explorer then click OK to open up Windows Explorer.  If you cannot find the folders and files mentioned, you probably need to adjust the default file display settings:

    1.

    Click Start, and then click My Computer.

    2.

    On the Tools menu, click Folder Options, and then click the View tab.

    3.

    In the Advanced Settings section, make sure the option to Show hidden files and folders is selected; and clear the Hide protected operating system files (Recommended) check box.

    4.

    Click OK.

    4.  In order to do step 4, click Start, Run, type regedit then click OK to open Registry Editor.  Be very careful to do ONLY what is described in the steps---if you make one slight error in Registry Editor, you can trash the system to the point where the only way to fix it is to do a reinstallation.

    5.  Skip step 5 unless you know it applies to you.

    6.  After the steps are completed, restart the computer, then try to do your Windows Updates.

    Post back to let us know if it worked for you.

    Thursday, January 4, 2007 12:27 AM
  • can someone help me

    Wednesday, August 22, 2007 11:53 PM
  •  

    Lou,

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

    Step 2 is tell us about the COA. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

     

    STephen HOlm, MS

    Thursday, August 23, 2007 1:41 AM