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Bitlocker issue RRS feed

  • Question

  • Dear Microsoft members,

    I am using 1 TB external Hard Drive from Seagate. I was trying to use Bitlocker for unlock the drive and while this process was in the working process at the 0.72% something went wrong and computer went to shut down. 

    Now when I am trying to open the Hard Drive but it asks for the password that was asked before unlock process and I recieve the message that the password is wrong and asking for recovery key. When I am typing the recovery key I get a message that the key is wrong.

    Would would be a solution for completing the lock process in order to use Hard Drive in the future. Or if there is a possibility to save the data in the Hard Drive because while I am scanning the drive I see the data but I cant recover or get an access to them.

    Thank you.

    Monday, February 5, 2018 9:53 AM

Answers

All replies

  • I'd ask for help over here.

    https://answers.microsoft.com/en-us/windows/forum/hardware

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    • Proposed as answer by Richard MuellerMVP Monday, February 5, 2018 3:29 PM
    • Marked as answer by pituachMVP Sunday, February 11, 2018 8:30 PM
    Monday, February 5, 2018 1:41 PM
  • Possibly, one of the links on this page might help:

    https://support.microsoft.com/en-us/help/4026181/windows-find-my-bitlocker-recovery-key


    Richard Mueller - MVP Enterprise Mobility (Identity and Access)

    • Marked as answer by pituachMVP Sunday, February 11, 2018 8:29 PM
    Monday, February 5, 2018 3:34 PM
  • Hello i have the same problem Link https://social.technet.microsoft.com/Forums/windowsserver/ru-RU/3c4b3f01-a77f-40ea-9112-4db6262dfbe6/bitlocker-drive-encryption?forum=windows7ru
    Wednesday, February 21, 2018 5:54 AM
  • Hello i have the same problem Link https://social.technet.microsoft.com/Forums/windowsserver/ru-RU/3c4b3f01-a77f-40ea-9112-4db6262dfbe6/bitlocker-drive-encryption?forum=windows7ru

    This is "where is" forum for direction on where best to ask questions, I'd ask in the mentioned forums.

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Wednesday, February 21, 2018 12:48 PM