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Reboot in safe mode RRS feed

  • Question

  • I have fallen victim to the unauthorised change problem that seems to crop up quite often. I think I have found a thread that offers a solution, but it starts with rebooting in safe mode. Could someone tell me how to do this (running vista home premium, no access to the start button).

    Thanks,
    Tim
    Wednesday, April 30, 2008 9:27 AM

Answers

  • Hi Tim,

     

      OK, your issue is the On Disk type of Mod-Auth. These are generally easier to resolve then the In Memory variety.

     

     

    The core to your particular issue centers on the line in your Diagnostic Report that reads:

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]

     

    This line means that the critical system file dnsapi.dll either

    a)     Has been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Vista's System Catalog.

    Or

    b)     The dnsapi.dll file has recently been updated but the file's Signature Hash was not updated, in Vista's System Catalog to reflect the updated dnsapi.dll file's new Signature Hash.

     

      Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with.

     

       In the case of the Critical System file dnsapi.dll, on April 8th 2008, Windows Update released Update KB945553. One of the things that this update did was to update Critical System file dnsapi.dll. We believe that, in some rare cases, after the Update updated dnsapi.dll, it failed to update Vista's System Catalog with the file's new Signature Hash. When this happens Vista compares the two Signature Hashes and when they don't match, Vista's anti-piracy system thinks the critical system file has been tampered with and flags Vista as Non-Genuine.

     

      To resolve your issue, we need to get the file's Signature Hash to match what is listed in Vista System Catalog. I can provide a couple of suggestions to do this:

     

    A)    Uninstall Update KB945553: 

    1.     Reboot Vista into Safe Mode

    2.     Go to Control Panel

    3.     On the left hand side of the Controlee panel window, Click on "Classic View"

    4.     Double-click "Programs and Features"

    5.     On the left hand side, under "Tasks" click "View installed updates"

    6.     Sort the updates by "Installed On" date

    7.     Find the Updates installed on (or after) April 8th

    8.     Find the Updated titled "Security Update for Windows Vista (KB945553)"

    9.     Right-Click on the Update and select "Uninstall"

    10.   Reboot into normal mode

    11.   Vista should no longer be in Reduced Functionality mode

     

    12.   You can manually reinstall Update KB945553 by going to http://www.microsoft.com/downloads/details.aspx?FamilyID=8203d303-c855-4579-9bbf-b06ddf5c1b87&DisplayLang=en  click the "Download" button, then click "open" (if any other windows pop-up, click the 'Allow" or Continue" button.

    13.   When the update is complete, reboot the computer. When the computer reboots, you should see a screen that says something like "Configuring Update..." Do not turn off or reboot your computer until Vista has completed configuring the update.

     

    B)    Repair Windows using System Restore:

    1.     Reboot Vista into Safe Mode

    2.     Go to Control Panel

    3.     On the left hand side of the Controlee panel window, Click on "Classic View"

    4.     Double-click "Backup and Restore Center"

    5.     On the left hand side of the window, click "Repair Windows using system restore"

                                              i.    If the last thing that you installed was Update KB945553, then select the "Recommended Restore"

                                             ii.    If you have since installed other software, drivers or updates, then select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date you installed Update KB945553 (would be around April 8th or after).

    6.     Click the "Next" button.

    7.     Reboot back into Normal mode

    8.     Vista should no longer be in Reduced Functionality mode

     

    9.     You can manually reinstall Update KB945553 by going to http://www.microsoft.com/downloads/details.aspx?FamilyID=8203d303-c855-4579-9bbf-b06ddf5c1b87&DisplayLang=en  click the "Download" button, then click "open" (if any other windows pop-up, click the 'Allow" or Continue" button.

    10.   When the update is complete, reboot the computer. When the computer reboots, you should see a screen that says something like "Configuring Update..." Do not turn off or reboot your computer until Vista has completed configuring the update.

     

     If, after you reinstall the update, you re-experience the issue again, please go to the Windows Update Solution Center at http://support.microsoft.com/ph/6527#tab0 or create a (no cost) Windows Update support request at http://support.microsoft.com/oas/default.aspx?gprid=6527

     

     

    Hope this helps,

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, May 1, 2008 9:28 PM

All replies

  •  

    Hi Tim H1,

     

      To get into the Windows Vista Safe mode, as the computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu" as shown below. Use your arrow keys to move to "Safe Mode" and press your Enter key.

     

    Note: With some computers if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the "F8 key", tap the "F8 key" continuously until you get the startup menu.

     

     

      The Unauthorized Change error is usually an issue, that we call, a Mode-Auth tamper. But there are two (2) types of Mod-Auths and each has a different fix. Just so you don't end up following the wronge fix, for your type of issue, you could download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" , click the "Copy" button, then paste the report into a response message in this thread.

     

      I could then confirm if the issue is, in fact, a Mod-Auth and suggest the fix that would resolve your particular issue.

     


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3266786&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, April 30, 2008 11:55 PM
  • Thanks Darin.

    I appreciate your help.

     

    The Diagnostic report is as follows:

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-FCVCW-GGYR7-YYYWV
    Windows Product Key Hash: jY0iuDK4qJUbYcQtpIu+Mh2EeFw=
    Windows Product ID: 89578-OEM-7359713-44501
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {64553896-ADF2-4CB4-9A08-EFFEEBD2E768}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error: M:20080428220143161-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Standard - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{64553896-ADF2-4CB4-9A08-EFFEEBD2E768}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YYYWV</PKey><PID>89578-OEM-7359713-44501</PID><PIDType>3</PIDType><SID>S-1-5-21-4052448837-2389829336-3101189081</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2NPV-VM ACPI BIOS Revision 0801</Version><SMBIOSVersion major="2" minor="4"/><Date>20070313000000.000000+000</Date></BIOS><HWID>AD313507018400F6</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Tonga Standard Time(GMT+13:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Standard</Name><Ver>10</Ver><Val>61CA2A753791ADA</Val><Hash>n4auZNKwh/mWmDMaKI0evzvnYyM=</Hash><Pid>54187-700-2228293-17955</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>3E33C277014C80A</Val><Hash>xtgsZemiWwWTdy462wedkcy0BGM=</Hash><Pid>89451-OEM-6600547-63878</Pid><PidType>11</PidType></Product></Products><Applications><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Cheers,

    Tim

    Thursday, May 1, 2008 10:42 AM
  • Hi Tim,

     

      OK, your issue is the On Disk type of Mod-Auth. These are generally easier to resolve then the In Memory variety.

     

     

    The core to your particular issue centers on the line in your Diagnostic Report that reads:

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]

     

    This line means that the critical system file dnsapi.dll either

    a)     Has been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Vista's System Catalog.

    Or

    b)     The dnsapi.dll file has recently been updated but the file's Signature Hash was not updated, in Vista's System Catalog to reflect the updated dnsapi.dll file's new Signature Hash.

     

      Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with.

     

       In the case of the Critical System file dnsapi.dll, on April 8th 2008, Windows Update released Update KB945553. One of the things that this update did was to update Critical System file dnsapi.dll. We believe that, in some rare cases, after the Update updated dnsapi.dll, it failed to update Vista's System Catalog with the file's new Signature Hash. When this happens Vista compares the two Signature Hashes and when they don't match, Vista's anti-piracy system thinks the critical system file has been tampered with and flags Vista as Non-Genuine.

     

      To resolve your issue, we need to get the file's Signature Hash to match what is listed in Vista System Catalog. I can provide a couple of suggestions to do this:

     

    A)    Uninstall Update KB945553: 

    1.     Reboot Vista into Safe Mode

    2.     Go to Control Panel

    3.     On the left hand side of the Controlee panel window, Click on "Classic View"

    4.     Double-click "Programs and Features"

    5.     On the left hand side, under "Tasks" click "View installed updates"

    6.     Sort the updates by "Installed On" date

    7.     Find the Updates installed on (or after) April 8th

    8.     Find the Updated titled "Security Update for Windows Vista (KB945553)"

    9.     Right-Click on the Update and select "Uninstall"

    10.   Reboot into normal mode

    11.   Vista should no longer be in Reduced Functionality mode

     

    12.   You can manually reinstall Update KB945553 by going to http://www.microsoft.com/downloads/details.aspx?FamilyID=8203d303-c855-4579-9bbf-b06ddf5c1b87&DisplayLang=en  click the "Download" button, then click "open" (if any other windows pop-up, click the 'Allow" or Continue" button.

    13.   When the update is complete, reboot the computer. When the computer reboots, you should see a screen that says something like "Configuring Update..." Do not turn off or reboot your computer until Vista has completed configuring the update.

     

    B)    Repair Windows using System Restore:

    1.     Reboot Vista into Safe Mode

    2.     Go to Control Panel

    3.     On the left hand side of the Controlee panel window, Click on "Classic View"

    4.     Double-click "Backup and Restore Center"

    5.     On the left hand side of the window, click "Repair Windows using system restore"

                                              i.    If the last thing that you installed was Update KB945553, then select the "Recommended Restore"

                                             ii.    If you have since installed other software, drivers or updates, then select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date you installed Update KB945553 (would be around April 8th or after).

    6.     Click the "Next" button.

    7.     Reboot back into Normal mode

    8.     Vista should no longer be in Reduced Functionality mode

     

    9.     You can manually reinstall Update KB945553 by going to http://www.microsoft.com/downloads/details.aspx?FamilyID=8203d303-c855-4579-9bbf-b06ddf5c1b87&DisplayLang=en  click the "Download" button, then click "open" (if any other windows pop-up, click the 'Allow" or Continue" button.

    10.   When the update is complete, reboot the computer. When the computer reboots, you should see a screen that says something like "Configuring Update..." Do not turn off or reboot your computer until Vista has completed configuring the update.

     

     If, after you reinstall the update, you re-experience the issue again, please go to the Windows Update Solution Center at http://support.microsoft.com/ph/6527#tab0 or create a (no cost) Windows Update support request at http://support.microsoft.com/oas/default.aspx?gprid=6527

     

     

    Hope this helps,

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, May 1, 2008 9:28 PM