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Microsoft Office 'not genuine' RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-W9CCK-GR6KW-FP8XM
    Windows Product Key Hash: OgKGRnjcgEtgtm1OogjzTVC7EZk=
    Windows Product ID: 55274-OEM-2251121-55672
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {80AAB43A-E099-434E-92E7-224D5C0CA525}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{80AAB43A-E099-434E-92E7-224D5C0CA525}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FP8XM</PKey><PID>55274-OEM-2251121-55672</PID><PIDType>3</PIDType><SID>S-1-5-21-823518204-515967899-725345543</SID><SYSTEM><Manufacturer>eveshamvale</Manufacturer><Model>VIA_K7</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>Version 07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>1A153BAF01842079</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>3AF6BE589C5DD86</Val><Hash>ncRT7NKTPikNdwGKlcLuwFrro8Q=</Hash><Pid>89409-707-8141223-65398</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1068F:Evesham Micros Limited|11705:Semp Toshiba Informatica Ltda|11705:TOSHIBA CORPORATION
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    I am receiving the message that my Microsoft Office Professional 2007, is not a genuine copy. i purchased this copy about 2 years ago and have installed it on my three computers, no problems since the installation.

    I am now receiving the 'not genuine' message, but only on one computer the other two are fine and no message is being received.

    Can you please advise me how i can resolve this issue.

    Many thanks, Ian

    Friday, May 7, 2010 9:11 AM

Answers

  • Hello iansat,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    The Office Genuine Advantage Notifications Utility is distributed as an important update thru Windows Updates, KB949810.  If the other computers with this installation of Office are not notifiying you of nongenuine Office, it is probably because those computers do not have the KB949810 Windows Update installed.  You can check those computers by clicking on the Validate Office button at www.microsoft.com/genuine.  By the way, there is only one edition of retail licensed Office 2007 that allows three simultaneous installations, and that is Office Home and Student 2007.  Real, genuine retail licenses for all other Office 2007 editions allow two simultaneous installations per license, one on the license holder's main computer, and the other on the license holder's portable computer.  It is very common for those selling nongenuine software to erroneously claim that the Office 2007 they are selling is permitted to be installed on up to three computers.

    The Office Professional Plus 2007 installed on your computer is an edition of Office that is properly sold only thru the Volume Licensing program to businesses, educational institutions, and governmental agencies.  This installation was done with an invalid Product Key made by a pirating program known as a Key Generator.  The product key was NOT issued by Microsoft, making it Invalid.

    If your use of the installed Office Professional Plus 2007 is in association with a business, educational institution, or governmental agency that might have a Volume Licensing Agreement with Microsoft, please report this nongenuine problem to your organization's IT support staff for further troubelshooting and resolution.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL disc, and you certainly should not have received an Invalid Product Key.  Quite often people purchase what is advertised and packaged as a retail license for Office Professional 2007, but all too often, the product they receive is a counterfeit Office package that installs a nongenuine copy of Office Professional Plus 2007.  Could this be the situation in your case?

    Your first course of action is to confront your seller with this information and demand a ful refund.  If the seller refuses to help, please pursue whatever remedies are available to you thru the selling venue, your payment method (credit card, PayPal, etc), or the legal system in your area.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you decide to participate in the Office Genuine Offer, please initiate the process by clicking on the "Learn More Online" link shown in the nongenuine notices on your screen.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, of if a retail package, on the yellow-orange Proof of License label inside the package, to put back the genuine installation of Office you may have already had on the computer.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, May 7, 2010 12:00 PM