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Office Validation Error RRS feed

  • Question

  • Just after the recent Office Validation upgrade, my version is now showing as non-genuine.
    I have a full retail box, with CoA & etc, so don't understand why.

    Here's the diagnostic report - can anyone explain?


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-YCFC7-4P6RP-H8YF8
    Windows Product Key Hash: 5sr/wcSKutq5drDCSn1DxhGnpLw=
    Windows Product ID: 76487-OEM-2211906-00111
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {FE132141-7506-407D-977E-3F17271AC7B6}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FE132141-7506-407D-977E-3F17271AC7B6}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H8YF8</PKey><PID>76487-OEM-2211906-00111</PID><PIDType>2</PIDType><SID>S-1-5-21-2683324614-2549515462-242005345</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>TECRA A10</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.90</Version><SMBIOSVersion major="2" minor="5"/><Date>20090212000000.000000+000</Date><SLPBIOS>TOSHIBA</SLPBIOS></BIOS><HWID>5EEF3B07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>TOSHIBA</name><model>Personal Computer</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55731</Pid><PidType>14</PidType></Product><Product GUID="{91170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>A0169924355EDEC</Val><Hash>HsO26QkIw/JUUyRMelOt1Ho2jK4=</Hash><Pid>72079-758-3743155-55501</Pid><PidType>1</PidType></Product><Product GUID="{91510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>689F2B227B8A59A</Val><Hash>A34eyN5vq8CJ2Mzv/gBGUuUcV/k=</Hash><Pid>72085-717-9957822-55032</Pid><PidType>1</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>8C217B13407DD86</Val><Hash>P0/a0HVTyP0QqEFfkwmFMNYWy9k=</Hash><Pid>89409-707-2892545-65734</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/><App Id="3B" Version="11" Result="100"/><App Id="51" Version="11" Result="100"/><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: C018:Semp Toshiba Informatica Ltda|C018:TOSHIBA CORPORATION
    Marker string from OEMBIOS.DAT: TOSHIBA

    OEM Activation 2.0 Data-->
    N/A

    Thanks,
    Andrew

    Saturday, September 12, 2009 6:30 PM

Answers

  • Hello apacuk,

    Here is a snippet from your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    Right now your computer has a Volume Licensing installation of Office 2007 Professional Plus, and that installation was done with an Invalid Volume Licensing Key (VLK).  An Invalid product key means that the key was made with a pirating program known as a Key Generator and was never issued by Microsoft.

    Obviously, if you have a retail plastic clamsehll box with a Certificate of Authenticity affixed to it, then your installation of Office 2007 Professional is not what you thought you purchased.  Office 2007 Pro Plus is a Volume Licensing only edition of Office 2007, should never be sold as a consumer product, and is quite often marketed by software pirates as the consumer license for Office 2007 Professional.

    I would encourage you to contact the seller of this software to demand that you receive the full retail license for Office 2007 Professional that you paid for, or a full refund.

    I also underlined Microsoft Project Professional 2003 in the snippet above.  The details of this installation as reported in the dense text at the bottom of the report are telling us that this product is also a Volume Licensing product that should not have been sold to an individual consumer.  If your use of this product is not in association with the business, educational institution, or governmental organization that rightfully uses the product key for this product accoding to a valid Volume Licensing Agreement with Microsoft, then your use of the software constitutes software piracy, and the software should be uninstalled from your computer ASAP.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, September 12, 2009 9:42 PM
  • Hello apacuk,

    You wrote, "For clarity, are you saying that volume licence products look exactly the same as retail products in terms of their packaging, manuals, clam shell casing, CoAs and so on?"

    Real Volume Licensing materials for Office do not come in new 2007-style clamshell package (or, for older products, do not come in a nice pretty retail cardboard box), do not have a Certificate of Authenticity, and do not come with any sort of printed user guide.

    If your materials are trying to look like genuine retail products (Microsoft calls this FPP, or Full Packaged Product), yet these same materials have installed the Volume Licensing installation of Office that generated the report above, then the inescapable conclusion is that they are counterfeit materials.  I would urge you to contact the seller to demand refund or replacement.  If that does not work out, you can also review the Office Genuine Advantage FAQ to see if you qualify for the discounted or complimentary replacement program called the Office Genuine Offer:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en&sGuid=4ba10af9-ffaa-4cb9-9af4-6aff8a220262#ID0EKNAC
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, September 14, 2009 4:41 AM
  • Hello apacuk,

    You wrote, "Thanks - but judging by the amount of traffic on this site, the update doesn't work 100% correctly!!"

    It looks like the update is working terrifically...its flushing out a lot of pirated software installations that up until now have been flying under the radar.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, September 14, 2009 5:44 PM
    Monday, September 14, 2009 2:46 PM

All replies

  • Hello apacuk,

    Here is a snippet from your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    Right now your computer has a Volume Licensing installation of Office 2007 Professional Plus, and that installation was done with an Invalid Volume Licensing Key (VLK).  An Invalid product key means that the key was made with a pirating program known as a Key Generator and was never issued by Microsoft.

    Obviously, if you have a retail plastic clamsehll box with a Certificate of Authenticity affixed to it, then your installation of Office 2007 Professional is not what you thought you purchased.  Office 2007 Pro Plus is a Volume Licensing only edition of Office 2007, should never be sold as a consumer product, and is quite often marketed by software pirates as the consumer license for Office 2007 Professional.

    I would encourage you to contact the seller of this software to demand that you receive the full retail license for Office 2007 Professional that you paid for, or a full refund.

    I also underlined Microsoft Project Professional 2003 in the snippet above.  The details of this installation as reported in the dense text at the bottom of the report are telling us that this product is also a Volume Licensing product that should not have been sold to an individual consumer.  If your use of this product is not in association with the business, educational institution, or governmental organization that rightfully uses the product key for this product accoding to a valid Volume Licensing Agreement with Microsoft, then your use of the software constitutes software piracy, and the software should be uninstalled from your computer ASAP.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, September 12, 2009 9:42 PM
  • Dan,

    Thanks.  For clarity, are you saying that volume licence products look exactly the same as retail products in terms of their packaging, manuals, clam shell casing, CoAs and so on?

    For clarity, my packaging meets *all* the requirements of a Retail Package as shown in www.howtotell.com.  I have a geniune retail style CoA with all the security features present, I have holographed disks, the manuals are present and of high quality, even the licence number sticker has a Microsoft security strip running vertically through it.  I really cannot see how this can be a VLK licence number.

    Thanks,
    Andrew
    Sunday, September 13, 2009 7:07 AM
  • Hello apacuk,

    You wrote, "For clarity, are you saying that volume licence products look exactly the same as retail products in terms of their packaging, manuals, clam shell casing, CoAs and so on?"

    Real Volume Licensing materials for Office do not come in new 2007-style clamshell package (or, for older products, do not come in a nice pretty retail cardboard box), do not have a Certificate of Authenticity, and do not come with any sort of printed user guide.

    If your materials are trying to look like genuine retail products (Microsoft calls this FPP, or Full Packaged Product), yet these same materials have installed the Volume Licensing installation of Office that generated the report above, then the inescapable conclusion is that they are counterfeit materials.  I would urge you to contact the seller to demand refund or replacement.  If that does not work out, you can also review the Office Genuine Advantage FAQ to see if you qualify for the discounted or complimentary replacement program called the Office Genuine Offer:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en&sGuid=4ba10af9-ffaa-4cb9-9af4-6aff8a220262#ID0EKNAC
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, September 14, 2009 4:41 AM
  • Thanks .... the other possibility is that whoever compiles the database of valid/invalid numbers has made a mistake.  This software has been installed for around 1.5 years with no apparent problem.  Windows/Office Genuine Advantage has been installed for a similar length of time.  Only since this last Office Advantage last week has the "invalid" message appeared.

    The obvious question is why has this message only recently appeared.  Surely, if the licence key was invalid and never issued by Microsoft, I would have received warning messages for the last 1.5 years?

    Can we get Microsoft to explain what changed last week?

    Thanks,
    Andrew

    Monday, September 14, 2009 7:50 AM
  • Hello apacuk,

    A new version of OGA was rolled out in the USA and elsewhere at the end of August and this edition of OGA is much more capable of detecting pirated Office installations and alerting the user.

    Please view these two articles for an explanation:

    http://blogs.technet.com/office_sustained_engineering/archive/2009/08/25/office-genuine-advantage-update-released.aspx

    and

    http://microsoftontheissues.com/cs/blogs/mscorp/archive/2009/08/25/office-team-steps-up-efforts-to-protect-customers-from-pirated-software.aspx
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, September 14, 2009 2:26 PM
  • Dan,

    Thanks - but judging by the amount of traffic on this site, the update doesn't work 100% correctly!!

    So again, my Office retail package has:
    CoA with hologrammed security ribbon and a "rough" porthole
    Licence number printed on a label with a microsoft security strip running through it
    High-quality manuals and inserts
    Hologrammed CDs, which changes from "Microsoft" to "Genuine" if I tilt it.
    Business Contact CD (not provided with VL products)
    Clamshell box with Microsoft moulded into it

    Something is very wrong, and sooner or later MS will have to look into it.
    Monday, September 14, 2009 2:39 PM
  • Monday, September 14, 2009 2:46 PM
  • Hello apacuk,

    You wrote, "Thanks - but judging by the amount of traffic on this site, the update doesn't work 100% correctly!!"

    It looks like the update is working terrifically...its flushing out a lot of pirated software installations that up until now have been flying under the radar.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, September 14, 2009 5:44 PM
    Monday, September 14, 2009 2:46 PM
  • Dan,

    Thanks - but judging by the amount of traffic on this site, the update doesn't work 100% correctly!!

    So again, my Office retail package has:
    CoA with hologrammed security ribbon and a "rough" porthole
    Licence number printed on a label with a microsoft security strip running through it
    High-quality manuals and inserts
    Hologrammed CDs, which changes from "Microsoft" to "Genuine" if I tilt it.
    Business Contact CD (not provided with VL products)
    Clamshell box with Microsoft moulded into it

    Something is very wrong, and sooner or later MS will have to look into it.
    You appearently have a very sophisticated forery.  I recommend following Dan's advise and review the Office Genuine Advantage FAQ to see if you qualify for the discounted or complimentary replacement program called the Office Genuine Offer:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en&sGuid=4ba10af9-ffaa-4cb9-9af4-6aff8a220262#ID0EKNAC

    Here is some information on how Volume Licensing Keys (VLKs) work:

    It all starts when someone (usually a large organization of some sort) decides they need a large number of Office or XP licenses (I believe 100 licenses is the minimum). They go to an Authorized Microsoft Retailer and sign (and pay for) a Volume License Agreement for the specified number of licenses.  The Volume License Agreement would also specifiy that the Licenses are re-sellable. They are then give a single Volume License Key to use to install the specified number of Office or XP licenses. 

    Since the Licenses are non-resellable, the organization can't go on an auction site and sell a bunch of Office or XP software with the VLK key included, nor can they install Office or XP on a computer (using the VLK key) and sell it to someone.

    When a VLK key is found to be leaked, stolen, lost, so on, the organization will contact Microsoft and ask us to Block that key.  Microsoft may also see a key being leaked out on the internet and go back to the owner of the key and ask if we can block it for them (and then, most likely, issue the organization a new VLK key). It can sometimes take organizations some time to realize their key has been compromised.  Which is why an Office or XP (using a VLK) could come up as Genuine for some time before going Non-Genuine (i.e. the leak was finally found and the key was blocked)

    The best rule of thumb when dealing with a VLK key is:

    If you (or the organization you belong to) does not have a Volume License Agreement with Microsoft, you should not be using a VLK key.

    And the best rule for buying Microsoft Software (any software, really) is to only buy from a trusted retailer.
     
    I hope that helps,
    Darin MS 
     
    Monday, September 14, 2009 5:49 PM
  • Dan,

    I'm going to get this Office software replaced under the complimentary offer, and in the meantime have already purchased and installed a second Office 2007 copy to get rid of the nag screens.

    How do you engage with MS to get the complimentary offer.  You've given links to the FAQ pages, but nowhere on these pages does it say who or how to contact MS to ask for the offer?

    Any ideas?

    Thanks,
    Andrew
    Saturday, September 19, 2009 8:29 AM
  • Hello apacuk,

    I have not seen the latest Office notifications edition yet, so they may have slightly re-arranged the furniture from the last one I saw.

    When you see the notification displayed on the screen, click on Learn More (or equivalent), and follow whatever prompts you are shown that lead you down the path of correcting the situation.  One branch on that path will be to buy software, the other branch will be to submit a piracy report and further down that path is where you get the info on submitting your materials.

    If there are screen shots of the latest Office Notifications screens up on Microsoft.com, I have not yet found them.  If I knew where they were, I would link you to them.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, September 19, 2009 1:13 PM
  • Dan,

    Thanks - but I've already re-installed!  Guess I'll have to re-install the allegedly fake software again, follow the Office Update links, then re-install the new stuff I just bought again .... unless there's a simpler way??

    Andrew
    Saturday, September 19, 2009 6:48 PM
  • Hello apacuk,

    "unless there's a simpler way"

    To submit your materials for consideration under the OGA Genuine Offer, as far as I know the request has to be submitted from within the Notifications Utility.

    Perhaps the forum's other Moderators, Carey Frisch MVP or Darin Smith of MSFT, have access to information that I don't that tells you how to do it outside of the OGA framework.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, September 19, 2009 7:00 PM
  • Dan,

    I just re-installed my allegedly non-genuine key, tried to order the complimentary copy via the various validation links, and get this error

    Ordering Process Unavailable

    Your machine is unable to run the components required to complete the ordering process for the Office Genuine Advantage Kit. It appears that the ActiveX control cannot run properly on your machine.

    [0x80080402]

    Any ideas??

    Andrew
    Sunday, September 20, 2009 12:35 PM
  • Dan,

    I just re-installed my allegedly non-genuine key, tried to order the complimentary copy via the various validation links, and get this error

    Ordering Process Unavailable

    Your machine is unable to run the components required to complete the ordering process for the Office Genuine Advantage Kit. It appears that the ActiveX control cannot run properly on your machine.

    [0x80080402]

    Any ideas??

    Andrew

    Visit Microsoft Genuine Advantage – Diagnostic  Site and click on Start Diagnostics.
    Carey Frisch
    Sunday, September 20, 2009 3:17 PM
  • Carey,
    Everything passes diagnostics ..... I'll try again in a few days, probably a server-side gremlin of some sort.

    Andrew
    Monday, September 21, 2009 8:26 AM
  • I tried again to submit a piracy report in order to get a complimentary copy.  Again I get the error above.  Everything is OK when I run the diagnostic Carey suggested.

    Where do I go from here?

    Andrew
    Friday, September 25, 2009 7:40 PM
  • Hi apacuk,



    Until Carey or Darin pick up on your post, I was thinking that if the error message is telling us that the active-x control cannot run on the computer, then let's think about if you have any protective programs installed like some antimalware programs that might be able to restrict activex controls.

    If no joy along those thought lines, then maybe some obscure setting within IE is preventing an activex control from running.  In that case, maybe resetting IE back to stone-cold defaults will git 'er done.  IE Tools>Internet Options>Advanced Tab>Reset button in the lower right.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, September 25, 2009 8:15 PM
  • Hi Dan,
    I was using IE7, so I installed IE8, now everything works fine.  Bizarre.

    Andrew
    Saturday, September 26, 2009 6:07 PM
  • Hi apacuk,

    Wow, it took a superhuman effort, but I'm glad you were able to finally get the ordering page to work on your system.

    Please come back here and keep us posted on how you do with the counterfeit submission :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, September 28, 2009 2:07 AM