locked
Update does not recognise WGA RRS feed

  • Question

  • When I try to do updates, I get a message that I need to update some update software. I go ahead and it tries to install WGA which is alread installed and validated. I have verified it using the tools provided on this site. The installation fails and I get this message:

    "The following updates were not installed:
    Windows Genuine Advantage Validation Tool (KB892130)"

    I have actvated this version of XP and Installed the version 3.1 of the windows updater and validated the WGA.

    Any ideas? I can't afford a new computer. Would replacing the hard drive and starting all over again help? This is a Dell XPS with Intel 6600 Processor and 1 gig ram.


    Thanks,

    CPeter

    Tuesday, December 4, 2007 2:50 AM

Answers

  • Hello Peter,

     

    Thank you for visiting the Microsoft Genuine Advantage Forum. Sounds like your problems are Windows Updates (WU) related and not Windows Genuine Advantage (WGA). If so this would be out of the scope for WGA. First let’s see exactly what is happening. Please try validating your Windows Operating system again located @  http://www.microsoft.com/genuine  .  Next click on the "Validate Windows" button located in the upper right hand corner of the webpage. Follow the instructions provided after you click on this button. Next restart your computer once you have completed the Windows Validation process.  Now please try updating Windows. Was the updating process successful or did you receive any error codes or messaging reflecting Windows Update problems? If so please provide all error codes and messaging as this will help us further analyze what may be causing your problems.  

     

    Next please run the Microsoft Genuine Advantage (MGA) Diagnostic Tool and paste your results back here in the forum. This will help us analyze what you’re experiencing so we may either provide you with a resolution, give you Knowledge Base (KB) articles for help, or direct you to another forum specializing with WU for assistance.  Please run the Microsoft Genuine Advantage (MGA) Tool by follow the directions below: 

     Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Peter purchasing a second hard drive is a great idea. Unfortunately there is a cost involved but still there will always be a peace of mind knowing critical information will be backed up. Also I would recommend backing up data to either a CD or DVD-Rom discs as secondary protection. You can use the RW versions of media which will help defray costs. 

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Tuesday, December 4, 2007 8:49 PM

All replies

  • Microsoft Genuine Advantage – Diagnostic Site: http://www.microsoft.com/genuine/diag/

    Tuesday, December 4, 2007 3:46 AM
    Moderator
  • I did that (several times) and it came back that it was "validated".  Thanks for the thought, though.

    It appears to be installed and validated, but the updater does not see it and wants to try installing it again.

    CPeter
    Tuesday, December 4, 2007 4:02 AM
  • Tuesday, December 4, 2007 5:16 AM
    Moderator
  • Itried that. Basically locked up the computer. I am going to get a new hard drive and start all over. I have the origianl windows disks and the 25 digit key for it so it should be OK. I have spent over 20 hours on this so far and I hope that I  can rebuild the thing from scratch in less time than it will take to try and cobb a fix that will be problematic down the road. At least with a  new HD , I can play with it and not have to worry about losin g all my data (iit is backed up on two other machines) and I will still  have my old HD with it too.

    Thanks for the suggestions.

    CPeter
    Tuesday, December 4, 2007 8:23 PM
  • Hello Peter,

     

    Thank you for visiting the Microsoft Genuine Advantage Forum. Sounds like your problems are Windows Updates (WU) related and not Windows Genuine Advantage (WGA). If so this would be out of the scope for WGA. First let’s see exactly what is happening. Please try validating your Windows Operating system again located @  http://www.microsoft.com/genuine  .  Next click on the "Validate Windows" button located in the upper right hand corner of the webpage. Follow the instructions provided after you click on this button. Next restart your computer once you have completed the Windows Validation process.  Now please try updating Windows. Was the updating process successful or did you receive any error codes or messaging reflecting Windows Update problems? If so please provide all error codes and messaging as this will help us further analyze what may be causing your problems.  

     

    Next please run the Microsoft Genuine Advantage (MGA) Diagnostic Tool and paste your results back here in the forum. This will help us analyze what you’re experiencing so we may either provide you with a resolution, give you Knowledge Base (KB) articles for help, or direct you to another forum specializing with WU for assistance.  Please run the Microsoft Genuine Advantage (MGA) Tool by follow the directions below: 

     Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Peter purchasing a second hard drive is a great idea. Unfortunately there is a cost involved but still there will always be a peace of mind knowing critical information will be backed up. Also I would recommend backing up data to either a CD or DVD-Rom discs as secondary protection. You can use the RW versions of media which will help defray costs. 

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Tuesday, December 4, 2007 8:49 PM