Multiple emails sending issue RRS feed

  • Question

  • Hi,

    The workflow which I created should only trigger one email when the service activity ‘status reason’ is set to ‘Pending’. But  I can see a maximum of 3 emails sent out when the service activity is Pending. I have attached the workflow. Any suggestions will be appreciable.

    Thanks in advance



    • Edited by Venkat1986 Thursday, October 9, 2014 3:15 AM
    Thursday, October 9, 2014 1:59 AM

All replies

  • Would you happen to have multiple email routers configured on load balance or both the email router installed and the application one configured?
    Thursday, October 9, 2014 4:18 AM
  • Hi Venkat,

    You mean to say workflow is trigerring 3 emails. Same email is triggered 3 times or different emails?

    Can you check if there are additional workflows on service activity that trigger the emails.



    Thursday, October 9, 2014 4:24 AM
  • Hi,


    I have only one email workflow setup for the service activity.

    The workflow is trigerring 3 same emails in organsation level.

    When I run it on run on demand I dont see many duplicates.


    There is no multiple email router setup

    Thursday, October 9, 2014 4:27 AM
  • Hi,

    Please see the attached pic for more clarity

    • Edited by Venkat1986 Thursday, October 9, 2014 4:38 AM
    Thursday, October 9, 2014 4:37 AM
  • HI Venkat,

    Can you try to select "Record Status Changes" at Start when instead of Record fields changes.

    I think i know you from somewhere.


    Thursday, October 9, 2014 4:42 AM
  • Hi Saad,

    Thanks for the suggestion.

    Yes, I'm the same venkat :)

    Thursday, October 9, 2014 10:54 AM