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Error when trying to purchase RRS feed

  • Question

  • I cannot purchase a license from MSGA site. I enter all my information and credit card then get the following message after submitting my credit card. (I have tried different credit cards)

    The following error(s) has occurred:
    No Product Key can be returned at this time.
    If quantity does not equal '1', please correct the quantity and re-submit.

    FYI - Here are the diag details:

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-P3J32-WB6MT-93JDR
    Windows Product Key Hash: iptX4L/RZVB4iA7ohuWAqanyVmY=
    Windows Product ID: 55274-644-1627813-23446
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: G538GL9
    ID: f1dba2a1-4730-4d70-afd9-3148ad26b434
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    Cache refresh Interval: N/A
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: No
    Version: N/A
    Signatue Type: N/A

    OGA Data-->
    Office Status: 101
    Office Diagnostics: E5ECEA81-384-80004005_E5ECEA81-451-80004005_E5ECEA81-311-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>f1dba2a1-4730-4d70-afd9-3148ad26b434</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-93JDR</PKey><PID>55274-644-1627813-23446</PID><PIDType>1</PIDType><SID>S-1-5-21-776561741-1592454029-725345543</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D865GLC_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BF86510A.86A.0046.P10.0309241107</Version><SMBIOSVersion major="2" minor="3"/><Date>20030924000000.000000+000</Date></BIOS><HWID>F8A33A0F01848053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Standard</Name><Ver>10</Ver><Val>7984388D9C1AF31</Val><Hash>9CcSWLHqX1SrXeoAsUnUBoJAXJw=</Hash><Pid>54187-752-9327601-17298</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Monday, July 24, 2006 7:16 AM

Answers

  • dontknow4:

     

    Whats your geographical location? I will inquiry this personally.

     

    -phil

    Monday, July 24, 2006 7:23 AM
  • This has been fixed. There was an issue with a server over the weekend. I apologize for the delay, and I appreciate the checkup John!

    -phil

    Wednesday, July 26, 2006 9:10 AM

All replies

  • dontknow4:

     

    Whats your geographical location? I will inquiry this personally.

     

    -phil

    Monday, July 24, 2006 7:23 AM
  • Georgia, USA
    Monday, July 24, 2006 7:27 AM
  • Phil,

    Any luck on this issue?

    Thanks
    John
    Wednesday, July 26, 2006 8:35 AM
  • This has been fixed. There was an issue with a server over the weekend. I apologize for the delay, and I appreciate the checkup John!

    -phil

    Wednesday, July 26, 2006 9:10 AM