none
Problem Activating Microsoft Windows XP SP2 CD (Validation Issue) RRS feed

  • Question

  • Hi, tech support,

     

    First off, i am reinstalling a fresh copy of the windows XP Prof SP 2 cd onto a reformatted system.

    My lvl of usage is professional - IT Coordinator by profession.

     

    I resintalled the OS onto the system, and tried validation which was successful before.

    It failed on 3 times. Even after reformatting twice.

     

    The error report generated from the Diagnostic program is

     

    ============

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-X6D2F-G7DKV-K4W96
    Windows Product Key Hash: 7hg0RDAZtXtesgXqeaBDHRnB5Gc=
    Windows Product ID: 76487-OEM-2265274-08318
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {BFE25582-FEBC-4782-8676-D7C99F940FDC}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: proxy.singnet.com.sg:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BFE25582-FEBC-4782-8676-D7C99F940FDC}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K4W96</PKey><PID>76487-OEM-2265274-08318</PID><PIDType>3</PIDType><SID>S-1-5-21-1801674531-630328440-2147035321</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FE</Version><SMBIOSVersion major="2" minor="3"/><Date>20031222000000.000000+000</Date></BIOS><HWID>31A23CE701848053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    ================

    Kindly advise as i realised that there are many other people with a similar frustration as i do.

    I am sure that the hardware is fully functional.

    I am also able to even access internet from this system.

    It should be linked up to the LAN w/o any problem (as u can see, i am keying in the report from this very system)

     

    Thank You.

    You may email me directly at

    tim77@pacific.net.sg or timothy@crusademedia.com.sg

     

    thank you

    Timothy Chong

    IT Coordinator

     

    Wednesday, August 29, 2007 3:44 PM

Answers

  • Odiwoof,

     

    Did you receive any error codes whatsoever after you tried to activate? Also I noticed your running a proxy server. Please turn off all proxy servers, temporary shut down 3rd party firewalls etc then try activation again. Also below are instructions for telephone activation.  Please post back and let us know what happens and if you see any error codes please include them as well. 

     

     

     

    Please activate Windows XP by calling a Microsoft customer service representative. The Activation Wizard displays the toll free number that you can dial.

    To contact a Microsoft customer service representative and activate Windows by phone, follow these steps:

    1. Click “Start”, point to” All Programs”, point to “Accessories”, point to” System Tools”, and then click “Activate Windows”.
    Or, click the Windows Activation icon in the notification area.

    2. Click Yes, I want to telephone a customer service representative to active Windows now.

    3. Click “Read the Windows Product Activation Privacy Statement”, click “Back”, and then click “Next”
    .
    4. Follow the steps in the Activate Windows by phone dialog box and then click “Next”.
    Note:  The number appears now and differs based on the location that you select.

    5. Once activation is completed and you receive the following message, click “OK”.
    You have successfully activated your copy of Windows.
    More information on how to activate Windows XP at http://support.microsoft.com/kb/307890
    Also you may reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.If you are done with the activation, kindly proceed in validating the copy of your software by going to http://www.microsoft.com/genuine .  Click “Validate Windows” button.
    Please post again if you need further assistance. Thank you.


    Thank you

    Stephen Holm, MS
    WGA Forum Manager

    Wednesday, August 29, 2007 11:25 PM
  • Hi Stephen,

    1) Thanks for reply. First off, you may call me Timothy, Tim or Odiewoof with an "e".

    2) Its ok with my proxy server - thats the ISP proxy. It runs thru a local proxy too. I know what i am doing, either case, i did a 3rd reinstallation w/o the proxy server (Proxomitron FYI) and it did not work either. (Actually i have installed for more than 50 systems with the same type of setup, never encountered problems before).

    3) The link you have provided (http://support.microsoft.com/kb/326851.If) is not valid, i guess its just your wrong link. I have relinked to http://support.microsoft.com/kb/326851
    and well, it does not work.Why? I am from Singapore, and the toll free nos provided are for bulk vol activations only. Mine's not.

    4) As i have always activated my products online and not thru the phones, and i do it usually in the wee hrs of the nite / 2 3 am, u can see why no phone calls will be helpful.

    5) Advise from here pls?
    http://support.microsoft.com/kb/307890
    http://support.microsoft.com/kb/291997/
    http://www.microsoft.com/genuine
    Have all proven not-useful.

    Timothy
    Singapore (+8GMT)

    =================

    Odiwoof,

     

    Did you receive any error codes whatsoever after you tried to activate? Also I noticed your running a proxy server. Please turn off all proxy servers, temporary shut down 3rd party firewalls etc then try activation again. Also below are instructions for telephone activation.  Please post back and let us know what happens and if you see any error codes please include them as well. 

     

     

     

    Please activate Windows XP by calling a Microsoft customer service representative. The Activation Wizard displays the toll free number that you can dial.

    To contact a Microsoft customer service representative and activate Windows by phone, follow these steps:

    1. Click “Start”, point to” All Programs”, point to “Accessories”, point to” System Tools”, and then click “Activate Windows”.
    Or, click the Windows Activation icon in the notification area.

    2. Click Yes, I want to telephone a customer service representative to active Windows now.

    3. Click “Read the Windows Product Activation Privacy Statement”, click “Back”, and then click “Next”
    .
    4. Follow the steps in the Activate Windows by phone dialog box and then click “Next”.
    Note:  The number appears now and differs based on the location that you select.

    5. Once activation is completed and you receive the following message, click “OK”.
    You have successfully activated your copy of Windows.
    More information on how to activate Windows XP at http://support.microsoft.com/kb/307890
    Also you may reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.If you are done with the activation, kindly proceed in validating the copy of your software by going to http://www.microsoft.com/genuine .  Click “Validate Windows” button.
    Please post again if you need further assistance. Thank you.


    Thank you

    Stephen Holm, MS
    WGA Forum Manager

    Thursday, August 30, 2007 5:24 AM
  • Hello Tim,

     

    I apologize about that link. There should have been a space separating the link and if. Please try this site:  http://www.microsoft.com/licensing/resources/vol/numbers.mspx.  This is Microsoft Activation Centers Worldwide Telephone Numbers. 

     

    Tim let me know if this helps. 

     

     

    Thank you,

     

     

    STephen HOlm, MS

     

    Friday, August 31, 2007 12:52 AM

All replies

  • Odiwoof,

     

    Did you receive any error codes whatsoever after you tried to activate? Also I noticed your running a proxy server. Please turn off all proxy servers, temporary shut down 3rd party firewalls etc then try activation again. Also below are instructions for telephone activation.  Please post back and let us know what happens and if you see any error codes please include them as well. 

     

     

     

    Please activate Windows XP by calling a Microsoft customer service representative. The Activation Wizard displays the toll free number that you can dial.

    To contact a Microsoft customer service representative and activate Windows by phone, follow these steps:

    1. Click “Start”, point to” All Programs”, point to “Accessories”, point to” System Tools”, and then click “Activate Windows”.
    Or, click the Windows Activation icon in the notification area.

    2. Click Yes, I want to telephone a customer service representative to active Windows now.

    3. Click “Read the Windows Product Activation Privacy Statement”, click “Back”, and then click “Next”
    .
    4. Follow the steps in the Activate Windows by phone dialog box and then click “Next”.
    Note:  The number appears now and differs based on the location that you select.

    5. Once activation is completed and you receive the following message, click “OK”.
    You have successfully activated your copy of Windows.
    More information on how to activate Windows XP at http://support.microsoft.com/kb/307890
    Also you may reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.If you are done with the activation, kindly proceed in validating the copy of your software by going to http://www.microsoft.com/genuine .  Click “Validate Windows” button.
    Please post again if you need further assistance. Thank you.


    Thank you

    Stephen Holm, MS
    WGA Forum Manager

    Wednesday, August 29, 2007 11:25 PM
  • Hi Stephen,

    1) Thanks for reply. First off, you may call me Timothy, Tim or Odiewoof with an "e".

    2) Its ok with my proxy server - thats the ISP proxy. It runs thru a local proxy too. I know what i am doing, either case, i did a 3rd reinstallation w/o the proxy server (Proxomitron FYI) and it did not work either. (Actually i have installed for more than 50 systems with the same type of setup, never encountered problems before).

    3) The link you have provided (http://support.microsoft.com/kb/326851.If) is not valid, i guess its just your wrong link. I have relinked to http://support.microsoft.com/kb/326851
    and well, it does not work.Why? I am from Singapore, and the toll free nos provided are for bulk vol activations only. Mine's not.

    4) As i have always activated my products online and not thru the phones, and i do it usually in the wee hrs of the nite / 2 3 am, u can see why no phone calls will be helpful.

    5) Advise from here pls?
    http://support.microsoft.com/kb/307890
    http://support.microsoft.com/kb/291997/
    http://www.microsoft.com/genuine
    Have all proven not-useful.

    Timothy
    Singapore (+8GMT)

    =================

    Odiwoof,

     

    Did you receive any error codes whatsoever after you tried to activate? Also I noticed your running a proxy server. Please turn off all proxy servers, temporary shut down 3rd party firewalls etc then try activation again. Also below are instructions for telephone activation.  Please post back and let us know what happens and if you see any error codes please include them as well. 

     

     

     

    Please activate Windows XP by calling a Microsoft customer service representative. The Activation Wizard displays the toll free number that you can dial.

    To contact a Microsoft customer service representative and activate Windows by phone, follow these steps:

    1. Click “Start”, point to” All Programs”, point to “Accessories”, point to” System Tools”, and then click “Activate Windows”.
    Or, click the Windows Activation icon in the notification area.

    2. Click Yes, I want to telephone a customer service representative to active Windows now.

    3. Click “Read the Windows Product Activation Privacy Statement”, click “Back”, and then click “Next”
    .
    4. Follow the steps in the Activate Windows by phone dialog box and then click “Next”.
    Note:  The number appears now and differs based on the location that you select.

    5. Once activation is completed and you receive the following message, click “OK”.
    You have successfully activated your copy of Windows.
    More information on how to activate Windows XP at http://support.microsoft.com/kb/307890
    Also you may reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.If you are done with the activation, kindly proceed in validating the copy of your software by going to http://www.microsoft.com/genuine .  Click “Validate Windows” button.
    Please post again if you need further assistance. Thank you.


    Thank you

    Stephen Holm, MS
    WGA Forum Manager

    Thursday, August 30, 2007 5:24 AM
  • Hello Tim,

     

    I apologize about that link. There should have been a space separating the link and if. Please try this site:  http://www.microsoft.com/licensing/resources/vol/numbers.mspx.  This is Microsoft Activation Centers Worldwide Telephone Numbers. 

     

    Tim let me know if this helps. 

     

     

    Thank you,

     

     

    STephen HOlm, MS

     

    Friday, August 31, 2007 12:52 AM