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Windows XP Pro SP3 upgraded to Windows Live 2009 but messenger does not work

    Question

  • System XP PRO SP3 - 2GB RAM/ 1,86GHz processor. When I downloaded Windows Live 2009 I cannot use the Live Messenger and I get the following error. Disabled my AV program, emptied the Contact folder and switched themes to XP classic but no results. Here is the log file for the error. Please email any ideas @ spanayiotis@hotmail.com Thanks in advance


    Error signature
    AppName: wlcomm.exe     AppVer: 14.0.8064.206     ModName: kernel32.dll
    ModVer: 5.1.2600.5781     Offset: 000322af


    <?xml version="1.0" encoding="UTF-16"?>
    <DATABASE>
    <EXE NAME="wlcomm.exe" FILTER="GRABMI_FILTER_PRIVACY">
        <MATCHING_FILE NAME="abssm.dll" SIZE="532872" CHECKSUM="0xA98FD1A8" BIN_FILE_VERSION="14.0.8064.206" BIN_PRODUCT_VERSION="14.0.8064.206" PRODUCT_VERSION="14.0.8064.0206" FILE_DESCRIPTION="Windows Live Messenger Contacts Server Syncronization Module" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows Live Messenger Contacts Server Syncronization Module" FILE_VERSION="14.0.8064.0206" ORIGINAL_FILENAME="abssm.dll" INTERNAL_NAME="abssm.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x83D7F" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="14.0.8064.206" UPTO_BIN_PRODUCT_VERSION="14.0.8064.206" LINK_DATE="02/07/2009 01:03:53" UPTO_LINK_DATE="02/07/2009 01:03:53" VER_LANGUAGE="English (United States) [0x409]" />
        <MATCHING_FILE NAME="conproxy.dll" SIZE="59768" CHECKSUM="0x327A7983" BIN_FILE_VERSION="14.0.8064.206" BIN_PRODUCT_VERSION="14.0.8064.206" PRODUCT_VERSION="14.0.8064.0206" FILE_DESCRIPTION="Windows Live Contacts Server Proxy Module" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows Live Communications Platform" FILE_VERSION="14.0.8064.0206" ORIGINAL_FILENAME="conproxy.dll" INTERNAL_NAME="conproxy.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x17762" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="14.0.8064.206" UPTO_BIN_PRODUCT_VERSION="14.0.8064.206" LINK_DATE="02/07/2009 01:03:50" UPTO_LINK_DATE="02/07/2009 01:03:50" VER_LANGUAGE="English (United States) [0x409]" />
        <MATCHING_FILE NAME="consync.dll" SIZE="129400" CHECKSUM="0x36C34331" BIN_FILE_VERSION="14.0.8064.206" BIN_PRODUCT_VERSION="14.0.8064.206" PRODUCT_VERSION="14.0.8064.0206" FILE_DESCRIPTION="Windows Live Contacts Sync" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows Live Contacts Sync" FILE_VERSION="14.0.8064.0206" ORIGINAL_FILENAME="consync.dll" INTERNAL_NAME="consync.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x25265" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="14.0.8064.206" UPTO_BIN_PRODUCT_VERSION="14.0.8064.206" LINK_DATE="02/07/2009 01:03:50" UPTO_LINK_DATE="02/07/2009 01:03:50" VER_LANGUAGE="English (United States) [0x409]" />
        <MATCHING_FILE NAME="contact.dll" SIZE="647048" CHECKSUM="0x4D1FACA2" BIN_FILE_VERSION="14.0.8064.206" BIN_PRODUCT_VERSION="14.0.8064.206" PRODUCT_VERSION="14.0.8064.0206" FILE_DESCRIPTION="Windows Live Contacts Server Services Module" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows Live Communications Platform" FILE_VERSION="14.0.8064.0206" ORIGINAL_FILENAME="contact.dll" INTERNAL_NAME="contact.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA588B" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="14.0.8064.206" UPTO_BIN_PRODUCT_VERSION="14.0.8064.206" LINK_DATE="02/07/2009 01:03:56" UPTO_LINK_DATE="02/07/2009 01:03:56" VER_LANGUAGE="English (United States) [0x409]" />
        <MATCHING_FILE NAME="lmcdata.dll" SIZE="581496" CHECKSUM="0xDA837956" BIN_FILE_VERSION="14.0.8064.206" BIN_PRODUCT_VERSION="14.0.8064.206" PRODUCT_VERSION="14.0.8064.0206" FILE_DESCRIPTION="Windows Live Messenger Contacts Server Data Module" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows Live Messenger Contacts Server Data Module" FILE_VERSION="14.0.8064.0206" ORIGINAL_FILENAME="lmcdata.dll" INTERNAL_NAME="lmcdata.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x9468D" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="14.0.8064.206" UPTO_BIN_PRODUCT_VERSION="14.0.8064.206" LINK_DATE="02/07/2009 01:03:58" UPTO_LINK_DATE="02/07/2009 01:03:58" VER_LANGUAGE="English (United States) [0x409]" />
        <MATCHING_FILE NAME="wlcomm.exe" SIZE="27512" CHECKSUM="0x542EF887" BIN_FILE_VERSION="14.0.8064.206" BIN_PRODUCT_VERSION="14.0.8064.206" PRODUCT_VERSION="14.0.8064.0206" FILE_DESCRIPTION="Windows Live Communications Platform" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows Live Communications Platform" FILE_VERSION="14.0.8064.0206" ORIGINAL_FILENAME="wlcomm.exe" INTERNAL_NAME="wlcomm.exe" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF298" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="14.0.8064.206" UPTO_BIN_PRODUCT_VERSION="14.0.8064.206" LINK_DATE="02/07/2009 01:03:51" UPTO_LINK_DATE="02/07/2009 01:03:51" VER_LANGUAGE="English (United States) [0x409]" />
        <MATCHING_FILE NAME="wldlog.dll" SIZE="32648" CHECKSUM="0x3F645928" BIN_FILE_VERSION="14.0.8064.206" BIN_PRODUCT_VERSION="14.0.8064.206" PRODUCT_VERSION="14.0.8064.0206" FILE_DESCRIPTION="Windows Live Desktop Logging" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows Live Desktop Logging" FILE_VERSION="14.0.8064.0206" ORIGINAL_FILENAME="wldlog.dll" INTERNAL_NAME="wldlog.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xC4E6" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="14.0.8064.206" UPTO_BIN_PRODUCT_VERSION="14.0.8064.206" LINK_DATE="02/07/2009 01:03:38" UPTO_LINK_DATE="02/07/2009 01:03:38" VER_LANGUAGE="English (United States) [0x409]" />
    </EXE>
    <EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
        <MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x2D998938" BIN_FILE_VERSION="5.1.2600.5781" BIN_PRODUCT_VERSION="5.1.2600.5781" PRODUCT_VERSION="5.1.2600.5781" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5781 (xpsp_sp3_gdr.090321-1317)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFE572" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5781" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5781" LINK_DATE="03/21/2009 14:06:58" UPTO_LINK_DATE="03/21/2009 14:06:58" VER_LANGUAGE="English (United States) [0x409]" />
    </EXE>
    <EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
        <MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x2D998938" BIN_FILE_VERSION="5.1.2600.5781" BIN_PRODUCT_VERSION="5.1.2600.5781" PRODUCT_VERSION="5.1.2600.5781" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5781 (xpsp_sp3_gdr.090321-1317)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFE572" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5781" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5781" LINK_DATE="03/21/2009 14:06:58" UPTO_LINK_DATE="03/21/2009 14:06:58" VER_LANGUAGE="English (United States) [0x409]" />
    </EXE>
    </DATABASE>
    Thursday, May 21, 2009 10:06 AM

All replies

  • System XP PRO SP3 - 2GB RAM/ 1,86GHz processor. When I downloaded Windows Live 2009 I cannot use the Live Messenger and I get the following error. Disabled my AV program, emptied the Contact folder and switched themes to XP classic but no results. Here is the log file for the error. Please email any ideas @ spanayiotis@hotmail.com Thanks in advance


    Error signature
    AppName: wlcomm.exe     AppVer: 14.0.8064.206     ModName: kernel32.dll
    ModVer: 5.1.2600.5781     Offset: 000322af


    <?xml version="1.0" encoding="UTF-16"?>
    <DATABASE>
    <EXE NAME="wlcomm.exe" FILTER="GRABMI_FILTER_PRIVACY">
        <MATCHING_FILE NAME="abssm.dll" SIZE="532872" CHECKSUM="0xA98FD1A8" BIN_FILE_VERSION="14.0.8064.206" BIN_PRODUCT_VERSION="14.0.8064.206" PRODUCT_VERSION="14.0.8064.0206" FILE_DESCRIPTION="Windows Live Messenger Contacts Server Syncronization Module" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows Live Messenger Contacts Server Syncronization Module" FILE_VERSION="14.0.8064.0206" ORIGINAL_FILENAME="abssm.dll" INTERNAL_NAME="abssm.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x83D7F" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="14.0.8064.206" UPTO_BIN_PRODUCT_VERSION="14.0.8064.206" LINK_DATE="02/07/2009 01:03:53" UPTO_LINK_DATE="02/07/2009 01:03:53" VER_LANGUAGE="English (United States) [0x409]" />
        <MATCHING_FILE NAME="conproxy.dll" SIZE="59768" CHECKSUM="0x327A7983" BIN_FILE_VERSION="14.0.8064.206" BIN_PRODUCT_VERSION="14.0.8064.206" PRODUCT_VERSION="14.0.8064.0206" FILE_DESCRIPTION="Windows Live Contacts Server Proxy Module" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows Live Communications Platform" FILE_VERSION="14.0.8064.0206" ORIGINAL_FILENAME="conproxy.dll" INTERNAL_NAME="conproxy.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x17762" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="14.0.8064.206" UPTO_BIN_PRODUCT_VERSION="14.0.8064.206" LINK_DATE="02/07/2009 01:03:50" UPTO_LINK_DATE="02/07/2009 01:03:50" VER_LANGUAGE="English (United States) [0x409]" />
        <MATCHING_FILE NAME="consync.dll" SIZE="129400" CHECKSUM="0x36C34331" BIN_FILE_VERSION="14.0.8064.206" BIN_PRODUCT_VERSION="14.0.8064.206" PRODUCT_VERSION="14.0.8064.0206" FILE_DESCRIPTION="Windows Live Contacts Sync" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows Live Contacts Sync" FILE_VERSION="14.0.8064.0206" ORIGINAL_FILENAME="consync.dll" INTERNAL_NAME="consync.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x25265" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="14.0.8064.206" UPTO_BIN_PRODUCT_VERSION="14.0.8064.206" LINK_DATE="02/07/2009 01:03:50" UPTO_LINK_DATE="02/07/2009 01:03:50" VER_LANGUAGE="English (United States) [0x409]" />
        <MATCHING_FILE NAME="contact.dll" SIZE="647048" CHECKSUM="0x4D1FACA2" BIN_FILE_VERSION="14.0.8064.206" BIN_PRODUCT_VERSION="14.0.8064.206" PRODUCT_VERSION="14.0.8064.0206" FILE_DESCRIPTION="Windows Live Contacts Server Services Module" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows Live Communications Platform" FILE_VERSION="14.0.8064.0206" ORIGINAL_FILENAME="contact.dll" INTERNAL_NAME="contact.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA588B" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="14.0.8064.206" UPTO_BIN_PRODUCT_VERSION="14.0.8064.206" LINK_DATE="02/07/2009 01:03:56" UPTO_LINK_DATE="02/07/2009 01:03:56" VER_LANGUAGE="English (United States) [0x409]" />
        <MATCHING_FILE NAME="lmcdata.dll" SIZE="581496" CHECKSUM="0xDA837956" BIN_FILE_VERSION="14.0.8064.206" BIN_PRODUCT_VERSION="14.0.8064.206" PRODUCT_VERSION="14.0.8064.0206" FILE_DESCRIPTION="Windows Live Messenger Contacts Server Data Module" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows Live Messenger Contacts Server Data Module" FILE_VERSION="14.0.8064.0206" ORIGINAL_FILENAME="lmcdata.dll" INTERNAL_NAME="lmcdata.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x9468D" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="14.0.8064.206" UPTO_BIN_PRODUCT_VERSION="14.0.8064.206" LINK_DATE="02/07/2009 01:03:58" UPTO_LINK_DATE="02/07/2009 01:03:58" VER_LANGUAGE="English (United States) [0x409]" />
        <MATCHING_FILE NAME="wlcomm.exe" SIZE="27512" CHECKSUM="0x542EF887" BIN_FILE_VERSION="14.0.8064.206" BIN_PRODUCT_VERSION="14.0.8064.206" PRODUCT_VERSION="14.0.8064.0206" FILE_DESCRIPTION="Windows Live Communications Platform" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows Live Communications Platform" FILE_VERSION="14.0.8064.0206" ORIGINAL_FILENAME="wlcomm.exe" INTERNAL_NAME="wlcomm.exe" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF298" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="14.0.8064.206" UPTO_BIN_PRODUCT_VERSION="14.0.8064.206" LINK_DATE="02/07/2009 01:03:51" UPTO_LINK_DATE="02/07/2009 01:03:51" VER_LANGUAGE="English (United States) [0x409]" />
        <MATCHING_FILE NAME="wldlog.dll" SIZE="32648" CHECKSUM="0x3F645928" BIN_FILE_VERSION="14.0.8064.206" BIN_PRODUCT_VERSION="14.0.8064.206" PRODUCT_VERSION="14.0.8064.0206" FILE_DESCRIPTION="Windows Live Desktop Logging" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows Live Desktop Logging" FILE_VERSION="14.0.8064.0206" ORIGINAL_FILENAME="wldlog.dll" INTERNAL_NAME="wldlog.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xC4E6" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="14.0.8064.206" UPTO_BIN_PRODUCT_VERSION="14.0.8064.206" LINK_DATE="02/07/2009 01:03:38" UPTO_LINK_DATE="02/07/2009 01:03:38" VER_LANGUAGE="English (United States) [0x409]" />
    </EXE>
    <EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
        <MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x2D998938" BIN_FILE_VERSION="5.1.2600.5781" BIN_PRODUCT_VERSION="5.1.2600.5781" PRODUCT_VERSION="5.1.2600.5781" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5781 (xpsp_sp3_gdr.090321-1317)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFE572" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5781" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5781" LINK_DATE="03/21/2009 14:06:58" UPTO_LINK_DATE="03/21/2009 14:06:58" VER_LANGUAGE="English (United States) [0x409]" />
    </EXE>
    <EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
        <MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x2D998938" BIN_FILE_VERSION="5.1.2600.5781" BIN_PRODUCT_VERSION="5.1.2600.5781" PRODUCT_VERSION="5.1.2600.5781" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5781 (xpsp_sp3_gdr.090321-1317)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFE572" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5781" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5781" LINK_DATE="03/21/2009 14:06:58" UPTO_LINK_DATE="03/21/2009 14:06:58" VER_LANGUAGE="English (United States) [0x409]" />
    </EXE>
    </DATABASE>

    • Proposed as answer by ayesha ishaq Wednesday, September 30, 2009 10:39 AM
    Sunday, August 9, 2009 1:15 AM