my product key is invalid. that is listed on the sticker RRS feed

  • Question

  • my laptop is compaq presario CQ40. this software keeps asking me to enter my product key. i have entered the product key that is listed in the sticker at the bottom of my laptop. but its still saying 'invalid product key' i dont understand... i need to use microsoft word to do my work. did the seller put wrong sticker? if they did, how can i obtain a correct one?
    Tuesday, August 18, 2009 2:19 AM


  • Hello Brittany Jr,

    It sounds like you are trying to activate a trial installation of Office, or convert a trial installation of Office to a perpetual license, by entering the Product Key for Windows Vista, which would be printed on the CoA on the bottom of your laptop.

    The Product Key on the Vista CoA applies to Vista ONLY.  As you have discovered, you cannot activate or convert a trial installation of Office with the Vista Product Key.

    Please see this MS KB:  http://support.microsoft.com/kb/927756

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, August 18, 2009 2:30 AM