onecare failed to start: winssplatform.dll RRS feed

  • Question

  • Hi there,


    If anyone can advise me on this issue, I have a lenovo notebook running windows vista business

    I am or was running window live onecare the trial version still have 83 days left of trial and now the programme will not open it comes up with

    "This application has failed to start because WINSSPLATFORM.DLL was not found re installing may fix the problem"

    I can not re-install onecare because I have to uninstall it first and it will not let uninstall onecare ?

    and a banner on the bottom comes up "winnssintro.exe"


    so anyone got any ideas on what i can do ?


    many thanks


    Thursday, February 7, 2008 3:43 PM