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XP Home Validation RRS feed

  • Question

  • I have managed to solve boot problems on my friend's XP Home PC by using my XP Pro recovery disk.

     

    However, the XP Home version will now not validate for updates and I have copied the report as below.

     

    Please note that I have a genuine CD for XP Pro bought by myself for my PC and my friend's PC has a pre-loaded OEM copy of XP Home from the Medion PC company with the product key on the case.

     

    How can we achieve validation as we both have valid licencing?

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-PY6BX-K24PJ-TWT6M
    Windows Product Key Hash: gBNdtaXuo+0yYWQ2vJRYtwUVPx0=
    Windows Product ID: 55274-643-7213323-23589
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {FEF2AA08-6AEC-49C9-8741-49E5B715CD4B}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.59.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FEF2AA08-6AEC-49C9-8741-49E5B715CD4B}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TWT6M</PKey><PID>55274-643-7213323-23589</PID><PIDType>1</PIDType><SID>S-1-5-21-1229272821-790525478-725345543</SID><SYSTEM><Manufacturer>MEDIONPC</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20020227000000.000000+000</Date></BIOS><HWID>22C636E70184C042</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Wednesday, October 3, 2007 10:40 PM

Answers

  • Hello Tony,

     

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. Windows XP Pro product keys installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

             

          There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     

         This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Pro and Office before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

          First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Wednesday, October 3, 2007 11:23 PM
  •  

    Tony,

     

    I will try and answer your questions and highlight in yellow below.  Also are you referecning two computers?

     

    1.  However, the XP Home version will now not validate for updates and I have copied the report as below.

    Which computer the Medion PC or your computer?  If this was your machine which CD did was used to reformat and validate the computer?  First if you are having validation problems on the Median System please contact their technicial support. Next request a recovery media software.Recovery CD’s are specific to your computer manufacturer. Your other option is purchasing the WGA Kit which I referenced in my last post. 

     

    2.  Please note that I have a genuine CD for XP Pro bought by myself for my PC and my friend's PC has a pre-loaded OEM copy of XP Home from the Medion PC company with the product key on the case. 

    Please visit the following site http://www.microsoft.com/resources/howtotell/ . Next compare your software disc to what you see here. Again which disc was used and on what machine? The diag report I saw was not for the Median system so must have been yours. Also the genuine site can also provide you with valuable information so please take time and review the site here:  http://www.microsoft.com/genuine

     

     

    3.  How can we achieve validation as we both have valid licencing? You have three ways. First if your software is genuine then install it. Next validate the operating system. Run the Diag report to verify genuine or blocked VLK etc. Next purchase the WGA kit I shared in my previous post.  Third is contact and purchase the restore disc from Median computers for installation only on that system. 

     

    Hope this has provided more information to solve your problems.  Thank you and have a great day :-)

     

     

    Stephen Holm, MS

    Thursday, October 4, 2007 12:17 AM
  • Tony,

     

    Glad I was able to help you. Please visit us again should you have WGA concerns.  Take care and have a super weekend.

     

     

    Stephen Holm, MS

    Thursday, October 4, 2007 11:35 PM
  • Hello,

     

    Basically the older version of Office XP isn't activated. I will provide you with the steps to activate Office XP should you want to still use it. If not uninstall Office XP and use your new version you recently purchased.

     

    Please select the “Activate by using the telephone” option. To activate the product this way, follow these steps:

    1) Start any Office program.
    2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next
    3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.
    4) In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.
    5) Click “Next”.
    6) On the “Activation Complete” page, click “Finish”.


    Please reference the following KB Article should you have any problems http://support.microsoft.com/kb/903275/en-us.  Here you will find links for various resolutions which you may encounter.  Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.  Please re-post here should you need further assistance. Thank you and have a great day!

     

    Thank you
    Stephen Holm
    WGA Forum Manager

    Tuesday, October 9, 2007 1:31 AM

All replies

  • Hello Tony,

     

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. Windows XP Pro product keys installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

             

          There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     

         This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Pro and Office before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

          First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Wednesday, October 3, 2007 11:23 PM
  •  

    Tony,

     

    I will try and answer your questions and highlight in yellow below.  Also are you referecning two computers?

     

    1.  However, the XP Home version will now not validate for updates and I have copied the report as below.

    Which computer the Medion PC or your computer?  If this was your machine which CD did was used to reformat and validate the computer?  First if you are having validation problems on the Median System please contact their technicial support. Next request a recovery media software.Recovery CD’s are specific to your computer manufacturer. Your other option is purchasing the WGA Kit which I referenced in my last post. 

     

    2.  Please note that I have a genuine CD for XP Pro bought by myself for my PC and my friend's PC has a pre-loaded OEM copy of XP Home from the Medion PC company with the product key on the case. 

    Please visit the following site http://www.microsoft.com/resources/howtotell/ . Next compare your software disc to what you see here. Again which disc was used and on what machine? The diag report I saw was not for the Median system so must have been yours. Also the genuine site can also provide you with valuable information so please take time and review the site here:  http://www.microsoft.com/genuine

     

     

    3.  How can we achieve validation as we both have valid licencing? You have three ways. First if your software is genuine then install it. Next validate the operating system. Run the Diag report to verify genuine or blocked VLK etc. Next purchase the WGA kit I shared in my previous post.  Third is contact and purchase the restore disc from Median computers for installation only on that system. 

     

    Hope this has provided more information to solve your problems.  Thank you and have a great day :-)

     

     

    Stephen Holm, MS

    Thursday, October 4, 2007 12:17 AM
  • Stephen,

     

    The only PC which has a validation problem is my friend's Medion PC which originally had an OEM version of XP Home loaded.

     

    I used my legitimate XP Pro CD to boot and fix the boot sector on the Medion PC. Following this the PC was able to boot sucessfully from the Hard Drive and, once connected to the Internet, started to download updates from Microsoft including service pack 2.

     

    I am now wondering if my friend has received a previous loading of a non legitimate XP Pro prior to bringing the PC to me for attention?

     

    It appears as if my friend will have to obtain a recovery disk from Medion or the PC World store where the equipment was purchased.

     

    Many Thanks for your information

    Thursday, October 4, 2007 4:15 PM
  • Tony,

     

    Glad I was able to help you. Please visit us again should you have WGA concerns.  Take care and have a super weekend.

     

     

    Stephen Holm, MS

    Thursday, October 4, 2007 11:35 PM
  • EEeek, I'm not really sure what I'm doing...dumb blonde and all that...never been on here before, but you will find that I posted a new thread instead of a reply.  I'm not even sure if I should have replied to this...I have a question...but then I read other threads and clearly I needed to do a diagnostic report thing...so here it is... firstly let me explain that I have been using Office XP Professional for a few years.  A year ago I bought a new computer.. HP Pavilion Media centre... had no problems loading Office XP with code etc.  Recently more and more problems opening word and powerpoint.  So I bought Office Home & Student 2007.  Loaded it no problem.  It actually doesnt solve the problem of it crashing now and then and I have to turn off and open in safe mode. but that's not why I'm here...when I want to use the templates that are now available with word - it asks for validation.  It tells me that Office Home and Student is validated OK but that Office XP is not.  It also tells me that it is because it is either not a genuine copy or it needs activating.  I have read how to activate...ie start...all programs...office tools...activate product.  When I do this...it tells me that xp is already activated.  There is nothing listed in terms of help...only if you can't activate...or cant falidate.  I have even removed the programme and installed it again.  Same thing happens.  Can anyone suggest anything Please?

     

     

    Diagnostic Report (1.7.0039.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Detailed Status: N/A

    Cached / Grace status: N/A, N/A

    Windows Product Key: *****-*****-9TCCK-JPCBM-B2FQ8

    Windows Product Key Hash: B/IohRcCzV6LJrex8WpCdnxgTvg=

    Windows Product ID: 76487-OEM-2211906-00803

    Windows Product ID Type: 2

    CSVLK Server: N/A

    CSVLK PID: N/A

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.2.0.med

    ID: {5F55F5C8-0946-4C04-85C1-DD2490D069AD}(3)

    Is Admin: Yes

    Commit / Reboot / BRT: N/A, N/A, N/A

    WGA Version: Registered, 1.7.36.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-171-1

    Resolution Status: N/A

     

    Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.7.17.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 101 Not Activated

    OGA Version: Registered, 1.6.21.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-171-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{5F55F5C8-0946-4C04-85C1-DD2490D069AD}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B2FQ8</PKey><PID>76487-OEM-2211906-00803</PID><PIDType>2</PIDType><SID>S-1-5-21-2625548800-2617791410-159823393</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>RA917AA-ABU m7580.uk</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.15</Version><SMBIOSVersion major="2" minor="4"/><Date>20060623000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>AF383D1F01847B76</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard Company</name><model>HP Pavilion</model></SBID><OEM/></MachineData>                  <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>1D1016859968208</Val><Hash>xaONewfliCDTGwSx6sUR/bM6dbM=</Hash><Pid>54186-751-5179562-17714</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>3BD4031A3310710</Val><Hash>JxtV2riSzsdeXYszZdQkqaiph+Q=</Hash><Pid>81602-904-8543976-68146</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, October 7, 2007 4:53 PM
  • Hello,

     

    Basically the older version of Office XP isn't activated. I will provide you with the steps to activate Office XP should you want to still use it. If not uninstall Office XP and use your new version you recently purchased.

     

    Please select the “Activate by using the telephone” option. To activate the product this way, follow these steps:

    1) Start any Office program.
    2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next
    3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.
    4) In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.
    5) Click “Next”.
    6) On the “Activation Complete” page, click “Finish”.


    Please reference the following KB Article should you have any problems http://support.microsoft.com/kb/903275/en-us.  Here you will find links for various resolutions which you may encounter.  Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.  Please re-post here should you need further assistance. Thank you and have a great day!

     

    Thank you
    Stephen Holm
    WGA Forum Manager

    Tuesday, October 9, 2007 1:31 AM