Product key cannot be validated on re-install RRS feed

  • Question

  • Hello, I'm currently trying to re-install Windows Vista Home Premium, and on when entering the license key during the install it tells me that it cannot be validated. The sticker is a Toshiba OEMAct sticker and I'm using an OEM cd, so I was wondering why this isn't working. Thanks in advance.
    Sunday, June 14, 2009 6:41 PM


  • Hello Captain Awesome,

    Thank you for visiting us over the weekend :-). 

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the “Windows” tab, and click the "Copy" button then “Paste” the report into a reply message in this thread.


    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/5ebad144-4469-4122-b9bb-d95a46d234e6

    6)    In a reply post, paste the Diagnostic Report.


    Thank you,


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Monday, June 15, 2009 10:11 PM