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CRM does not connect with mobile app RRS feed

  • Question

  • Hi,

    I am using Microsoft Dynamics CRM 2013 on-premise. I have deployed local server. I am connected my mobile with that network where crm server is also connected. But I can not connect my server through CRM mobile app. Please tell me

    Wednesday, June 24, 2015 5:22 AM

All replies

  • Have you configured IFD? Please refer the following steps to configure

    http://blogs.msdn.com/b/niran_belliappa/archive/2014/01/16/step-by-step-configuring-crm-2013-internet-facing-deployment-ifd.aspx


    Regards, Abhishek Bakshi If you find this post helpful then please Vote as Helpful and Mark As Answer. Check my blog on https://mydynamicscrmblog.wordpress.com/

    Wednesday, June 24, 2015 7:26 AM
  • Is it necessary to configure IFD? But I am connected with local network with in mobile where CRM server is also connetced with that network. then why we can not access CRM through mobile app?
    Wednesday, June 24, 2015 7:40 AM
  • Dear Aamir,

    Answering your first question, this is excerpt from Microsoft Troubleshooting and this is applicable to all versions just not 2015.

    "Be aware that Internet-facing deployment (IFD) is required if you’re using Microsoft Dynamics CRM 2015 (on-premises version). The system administrator must configure claims-based authentication before users can access Microsoft Dynamics CRM data with CRM for tablets. If you have your Microsoft Dynamics CRM website available over the Internet but it is not using the Microsoft Dynamics CRM IFD configuration, it is not supported."

    So yes, its necessary to configure IFD. Refer the link

    https://technet.microsoft.com/en-us/library/dn660982.aspx

    And coming on to your next question I must say that I may not be an expert here but is the CRM URL registered in the Internet's root DNS servers, If not i dont think it will never work for a client on the Internet. Domain names on the Internet have to be registered and the IPs used by it and its sub-domains must be configured and available via a publicly accessible DNS server.

    Hope it helps!


    Regards, Abhishek Bakshi If you find this post helpful then please Vote as Helpful and Mark As Answer. Check my blog on https://mydynamicscrmblog.wordpress.com/

    Wednesday, June 24, 2015 8:03 AM