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i need help please!!!! RRS feed

  • Question

  • i want 2 add  my dad as part of my circle but his trial has expired how do i get him on my one care?when i tried to add him. i removed the program then   reinstalled then put my id in and it says wrong id but with the  same id i can log on in my account?! i'm confused!!
    Saturday, February 7, 2009 1:22 AM

Answers

  • knucklez007,

    you're quite correct. you have to sign-in to onecare on your dad's PC using your Live ID.

    Im also confused on what you mean about "put my id and it says wrong id but with the same id i can log  on in my account".

    are you referring to the mail inbox itself? if youre using a live id that is not a hotmail, msn or live account, the password to log-in to the Live ID can be different.

    Try logging in here at https://billing.microsoft.com to verify if you can log-in to your account details.

    if youre unable to log-in due to an incorrect password. you can reset the password through the same site by instead of typing a password choose forgot password and follow the instructions.

    if youre able to log-in but onecare wont accept the Live ID or password. Or if none of this applies to your problem. you may contact support.

    How to reach support (FAQ) -

    http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    Saturday, February 7, 2009 1:23 PM

All replies

  • knucklez007,

    you're quite correct. you have to sign-in to onecare on your dad's PC using your Live ID.

    Im also confused on what you mean about "put my id and it says wrong id but with the same id i can log  on in my account".

    are you referring to the mail inbox itself? if youre using a live id that is not a hotmail, msn or live account, the password to log-in to the Live ID can be different.

    Try logging in here at https://billing.microsoft.com to verify if you can log-in to your account details.

    if youre unable to log-in due to an incorrect password. you can reset the password through the same site by instead of typing a password choose forgot password and follow the instructions.

    if youre able to log-in but onecare wont accept the Live ID or password. Or if none of this applies to your problem. you may contact support.

    How to reach support (FAQ) -

    http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    Saturday, February 7, 2009 1:23 PM
  • Hello knucklez, I would like to add that you do *not* have to be on the same home network to join computers in a One Care Circle. I would also suggest on your dad's computer to uninstall One Care and run the install cleanup tool before reinstalling One Care and attempting to activate. One Care Install Cleanup Tool - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943
    Jim
    Saturday, February 7, 2009 2:26 PM
    Moderator