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Office 2007 Genuine Advantage after Upgrading from Trial RRS feed

  • Question

  • Dear All,

     

    Following using very successfully the Microsoft Office 2007 Home and Student Trial, I recently bought the Enterprise edition of Office 2007.

     

    I uninstalled the trial, and installed Enterprise edition with no problems. However, when, for instance, I go online to download the PDF and XPS add-in, I get told that my copy of Office has failed the test, with error  [0x80180103] on the OGA test.

     

    However, the trial passed this test and beforehand I was able to use this tool.

     

    Furthermore, when I use the "New..." command in almost all the programs (eg Excel) to get a template from Microsoft, it passes OGA and downloads the template, but is only Word that fails to do this (citing the same error).

     

     

    Is there a resolution to this problem??

     

    Thank-you in advance for any help that you can provide.

    Wednesday, May 2, 2007 9:11 PM

Answers

  •  IAP wrote:

    Dear All,

     

    Following using very successfully the Microsoft Office 2007 Home and Student Trial, I recently bought the Enterprise edition of Office 2007.

     

    I uninstalled the trial, and installed Enterprise edition with no problems. However, when, for instance, I go online to download the PDF and XPS add-in, I get told that my copy of Office has failed the test, with error  [0x80180103] on the OGA test.

     

    However, the trial passed this test and beforehand I was able to use this tool.

     

    Furthermore, when I use the "New..." command in almost all the programs (eg Excel) to get a template from Microsoft, it passes OGA and downloads the template, but is only Word that fails to do this (citing the same error).

     

     

    Is there a resolution to this problem??

     

    Thank-you in advance for any help that you can provide.

    Thursday, May 3, 2007 7:52 AM
  •  IAP wrote:

    Dear All,

     

    Following using very successfully the Microsoft Office 2007 Home and Student Trial, I recently bought the Enterprise edition of Office 2007.

     

    I uninstalled the trial, and installed Enterprise edition with no problems. However, when, for instance, I go online to download the PDF and XPS add-in, I get told that my copy of Office has failed the test, with error  [0x80180103] on the OGA test.

     

    However, the trial passed this test and beforehand I was able to use this tool.

     

    Furthermore, when I use the "New..." command in almost all the programs (eg Excel) to get a template from Microsoft, it passes OGA and downloads the template, but is only Word that fails to do this (citing the same error).

     

     

    Is there a resolution to this problem??

     

    Thank-you in advance for any help that you can provide.

    Thursday, May 3, 2007 7:52 AM
  • IAP

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

     

    If the above steps did not resolve your issue lets continue with the steps below.

     

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

     

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    If the issue still has not been resolved could you please provide us with the following information?

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Thursday, May 3, 2007 6:41 PM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 76477-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: b2e71b33-2c5d-41bc-871e-00c5652c20fc
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-530-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>b2e71b33-2c5d-41bc-871e-00c5652c20fc</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>76477-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1708537768-2000478354-839522115</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D620                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="4"/><Date>20070403000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>CC1E3B07018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65920</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, June 12, 2007 3:09 AM
  • Bhadra,

     

     First did you uninstall the trial version of Office prior attempting installing Office 2007?  I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Office 2007 and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

         This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Office 2007 is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.
     
     First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and let them know MS Office is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Please print a copy of the diagnostic report so you may show them proof for the 103 Blocked VLK statuses.  In any case, please uninstall the non-genuine installation to alleviate any complications which may arise from the non-genuine status of your software.
     
    I am sorry to hear about your situation. Please don't hesitate re-posting if you need further assistance.
     
     
    Thank you
    Stephen Holm 
    OGA Forum Manager

    Tuesday, June 12, 2007 6:55 PM

All replies

  •  IAP wrote:

    Dear All,

     

    Following using very successfully the Microsoft Office 2007 Home and Student Trial, I recently bought the Enterprise edition of Office 2007.

     

    I uninstalled the trial, and installed Enterprise edition with no problems. However, when, for instance, I go online to download the PDF and XPS add-in, I get told that my copy of Office has failed the test, with error  [0x80180103] on the OGA test.

     

    However, the trial passed this test and beforehand I was able to use this tool.

     

    Furthermore, when I use the "New..." command in almost all the programs (eg Excel) to get a template from Microsoft, it passes OGA and downloads the template, but is only Word that fails to do this (citing the same error).

     

     

    Is there a resolution to this problem??

     

    Thank-you in advance for any help that you can provide.

    Thursday, May 3, 2007 7:52 AM
  •  IAP wrote:

    Dear All,

     

    Following using very successfully the Microsoft Office 2007 Home and Student Trial, I recently bought the Enterprise edition of Office 2007.

     

    I uninstalled the trial, and installed Enterprise edition with no problems. However, when, for instance, I go online to download the PDF and XPS add-in, I get told that my copy of Office has failed the test, with error  [0x80180103] on the OGA test.

     

    However, the trial passed this test and beforehand I was able to use this tool.

     

    Furthermore, when I use the "New..." command in almost all the programs (eg Excel) to get a template from Microsoft, it passes OGA and downloads the template, but is only Word that fails to do this (citing the same error).

     

     

    Is there a resolution to this problem??

     

    Thank-you in advance for any help that you can provide.

    Thursday, May 3, 2007 7:52 AM
  • IAP

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

     

    If the above steps did not resolve your issue lets continue with the steps below.

     

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

     

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    If the issue still has not been resolved could you please provide us with the following information?

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Thursday, May 3, 2007 6:41 PM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 76477-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: b2e71b33-2c5d-41bc-871e-00c5652c20fc
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-530-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>b2e71b33-2c5d-41bc-871e-00c5652c20fc</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>76477-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1708537768-2000478354-839522115</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D620                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="4"/><Date>20070403000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>CC1E3B07018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65920</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, June 12, 2007 3:09 AM
  • Bhadra,

     

     First did you uninstall the trial version of Office prior attempting installing Office 2007?  I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Office 2007 and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

         This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Office 2007 is an unauthorized installation. In any case, please uninstall the non-genuine installation of the operating system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.
     
     First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer and let them know MS Office is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Please print a copy of the diagnostic report so you may show them proof for the 103 Blocked VLK statuses.  In any case, please uninstall the non-genuine installation to alleviate any complications which may arise from the non-genuine status of your software.
     
    I am sorry to hear about your situation. Please don't hesitate re-posting if you need further assistance.
     
     
    Thank you
    Stephen Holm 
    OGA Forum Manager

    Tuesday, June 12, 2007 6:55 PM