locked
Licencing Error Vista Basic RRS feed

  • Question

  • My neighbors daughter bought a Lenovo laptop from a legitimate store with Vista Basic installed and already activated. After a few months use she got the message "An unauthorized change was made to your license" with the options to "Validate Online" or "Close"

     

    I tried the "Validate Online" a few times but it kept saying invalid version of Vista do you want to purchase a legitimate copy.

     

    I did a quick search and found the MGA Diagnostic Tool which I ran and is displayed at the end.

     

    As it was the weekend and I didn't know how long it would take for you to reply I restored the computer software to the original condition it was in when shipped from the factory. This resolved the problem but took over 4 hours plus I had to reinstall all the application software.

     

    My questions are:

    1. why did she get this problem?

    2. might this happen again and if so what is the best way to resolve it?

     

    Many thanks,

     

    Alan Clarke

    ------------------------------------------

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-KC7KG-4YR37-H8PHC
    Windows Product Key Hash: G5lQ2Di2pplJNVw7Il78e53cf0w=
    Windows Product ID: 89572-OEM-7332166-00185
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {B37850DB-458A-4FF9-8CD9-B9D86C45E1A8}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.071009-1543
    TTS Error: M:20080706182309648-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B37850DB-458A-4FF9-8CD9-B9D86C45E1A8}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H8PHC</PKey><PID>89572-OEM-7332166-00185</PID><PIDType>2</PIDType><SID>S-1-5-21-1674308820-415503898-3192111547</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>0687A31</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>66ET39WW (1.13 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20071031000000.000000+000</Date></BIOS><HWID>E9303507018400EA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-66   </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>5AAB637C0591018</Val><Hash>pjLmbSqNR2mecFGYMVO4LqWwd0c=</Hash><Pid>89451-OEM-6601224-25624</Pid><PidType>11</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAAJcTAAAAAAAAYWECADAgAACSLnBsC6DIAdArSr9MLECc5R83cvYPeMzsvqiM97NReKF60+3znOQdYoKCXl80qo5r/WaBSa8by/mA2FF124VnPMn56Nv0G9FtIGhwHSbogMy9fmEre+TCGD817S8Cu1HUlGNHVFBLTl0BpRsD6Dwtx6AnxzEU2IlIVcU1NmgXOc/3y+M9lv7f0nMat38/Ij8WvwlN0LR706J/AdUP4L3wi2m/Gi/9qyM7UcmmKQdXOYNsqcu4BNLbM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMqcG5Tv3RSBDLuNZvkd8pLBbhfDsni/zY+0IhOClMLVz5gNhRdduFZzzJ+ejb9BvR49rup5Od/qAvK5giov2+/Rg/Ne0vArtR1JRjR1RQS05dAaUbA+g8LcegJ8cxFNiJSFXFNTZoFznP98vjPZb+39JzGrd/PyI/Fr8JTdC0e9OifwHVD+C98Itpvxov/asjO1HJpikHVzmDbKnLuATS2zOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zMJU0HyVsJevKTaUfDAKPpWqzgEYqiU9FuUxHoOdwH/P+YDYUXXbhWc8yfno2/Qb0dQkqkNn4MMeOty503mTrbIYPzXtLwK7UdSUY0dUUEtOXQGlGwPoPC3HoCfHMRTYiUhVxTU2aBc5z/fL4z2W/t/Scxq3fz8iPxa/CU3QtHvTon8B1Q/gvfCLab8aL/2rIztRyaYpB1c5g2ypy7gE0tszkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMxt1PJm+OGeKFc1ZdXd+xIuuKav+BfKN8PhgZzutNs+FfmA2FF124VnPMn56Nv0G9F+7yDVj8gOf+PdDFuJbi6oGD817S8Cu1HUlGNHVFBLTl0BpRsD6Dwtx6AnxzEU2IlIVcU1NmgXOc/3y+M9lv7f0nMat38/Ij8WvwlN0LR706J/AdUP4L3wi2m/Gi/9qyM7UcmmKQdXOYNsqcu4BNLbM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jM3LWGCu08b64HC2OpoKHy+A08nlBnyaFeQzy+ZtZDnJb5gNhRdduFZzzJ+ejb9BvR5sU/HLGNwpHJgAzbFWjKnBg/Ne0vArtR1JRjR1RQS05dAaUbA+g8LcegJ8cxFNiJSFXFNTZoFznP98vjPZb+39JzGrd/PyI/Fr8JTdC0e9OifwHVD+C98Itpvxov/asjO1HJpikHVzmDbKnLuATS2zOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zIfqtjDKLNg4QQqZYGruZTaNwOVINpjxEnAYcl/qArik+YDYUXXbhWc8yfno2/Qb0d28BgkO9+gFRMKdYMJQ+PQYPzXtLwK7UdSUY0dUUEtOXQGlGwPoPC3HoCfHMRTYiUhVxTU2aBc5z/fL4z2W/t/Scxq3fz8iPxa/CU3QtHvTon8B1Q/gvfCLab8aL/2rIztRyaYpB1c5g2ypy7gE0tszkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMzHhhR846i0ZJMrtNr/Tq1PiCBwZEZgF3eN6B+p+hMQc/mA2FF124VnPMn56Nv0G9HZYlxTy2o4Lxa9HZHCOjm+GD817S8Cu1HUlGNHVFBLTl0BpRsD6Dwtx6AnxzEU2IlIVcU1NmgXOc/3y+M9lv7f0nMat38/Ij8WvwlN0LR706J/AdUP4L3wi2m/Gi/9qyM7UcmmKQdXOYNsqcu4BNLbM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMys80hrzoE9Y+DrEKxOAMqBppQDCNHs87g4/QTwipJlf5gNhRdduFZzzJ+ejb9BvRdDHHHu28xK87sd4Sz7bP1xg/Ne0vArtR1JRjR1RQS05dAaUbA+g8LcegJ8cxFNiJSFXFNTZoFznP98vjPZb+39JzGrd/PyI/Fr8JTdC0e9OifwHVD+C98Itpvxov/asjO1HJpikHVzmDbKnLuATS2zOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zBPQvWD3o+PHzKCE6/bWaUNB6dZEO7pOameDVbGVD/Js+YDYUXXbhWc8yfno2/Qb0YxjhIOtQZHzpc9kBKaoH5oYPzXtLwK7UdSUY0dUUEtOXQGlGwPoPC3HoCfHMRTYiUhVxTU2aBc5z/fL4z2W/t/Scxq3fz8iPxa/CU3QtHvTon8B1Q/gvfCLab8aL/2rIztRyaYpB1c5g2ypy7gE0tszkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMxKd+JRQhwfwLexCiZKH5SwUAgyhLY/JUZ75mgS2wkXbvmA2FF124VnPMn56Nv0G9HhCn/Cn4UN8GWV5mYFkI+SGD817S8Cu1HUlGNHVFBLTl0BpRsD6Dwtx6AnxzEU2IlIVcU1NmgXOc/3y+M9lv7f0nMat38/Ij8WvwlN0LR706J/AdUP4L3wi2m/Gi/9qyM7UcmmKQdXOYNsqcu4BNLbM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMc6h9zTXQhQtKcNhM9Ykx8F3MHKrSENM5qJIIsxiZykX5gNhRdduFZzzJ+ejb9BvRLccqAoOBHcF2oBL2soGvXhg/Ne0vArtR1JRjR1RQS05dAaUbA+g8LcegJ8cxFNiJSFXFNTZoFznP98vjPZb+39JzGrd/PyI/Fr8JTdC0e9OifwHVD+C98Itpvxov/asjO1HJpikHVzmDbKnLuATS2zOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zHRq+U1RX7CzyNroCSgRXs8YAd+c1aO4/+64SbkiBteV+YDYUXXbhWc8yfno2/Qb0eEKf8KfhQ3wZZXmZgWQj5IYPzXtLwK7UdSUY0dUUEtOXQGlGwPoPC3HoCfHMRTYiUhVxTU2aBc5z/fL4z2W/t/Scxq3fz8iPxa/CU3QtHvTon8B1Q/gvfCLab8aL/2rIztRyaYpB1c5g2ypy7gE0tszkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMwcnH5aPD8lM/e9HTNuvrfZIPkPUyRx51E/8OhecPLNbfmA2FF124VnPMn56Nv0G9HtPpdqMycOR1iY+II/ufOxGD817S8Cu1HUlGNHVFBLTl0BpRsD6Dwtx6AnxzEU2IlIVcU1NmgXOc/3y+M9lv7f0nMat38/Ij8WvwlN0LR706J/AdUP4L3wi2m/Gi/9qyM7UcmmKQdXOYNsqcu4BNLbM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMjHnz72oOcCMs+F4FI709Vc6ztLvgchroDKO/QrvloPf5gNhRdduFZzzJ+ejb9BvRyZt8hwOYpt66XMgEpslZYBg/Ne0vArtR1JRjR1RQS05dAaUbA+g8LcegJ8cxFNiJSFXFNTZoFznP98vjPZb+39JzGrd/PyI/Fr8JTdC0e9OifwHVD+C98Itpvxov/asjO1HJpikHVzmDbKnLuATS2zOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zG/hzkdiYTLDdM1pfRVoAs1Nsn+rmD4R+QQlfijoD8LN+YDYUXXbhWc8yfno2/Qb0bJUp0t61+9XEiVYh4KpnOoYPzXtLwK7UdSUY0dUUEtOXQGlGwPoPC3HoCfHMRTYiUhVxTU2aBc5z/fL4z2W/t/Scxq3fz8iPxa/CU3QtHvTon8B1Q/gvfCLab8aL/2rIztRyaYpB1c5g2ypy7gE0tszkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMwcnH5aPD8lM/e9HTNuvrfZT7hQxdp6q30nyI4FTNmEQfmA2FF124VnPMn56Nv0G9EvPQDyLIiMsMobiLxnFK/gGD817S8Cu1HUlGNHVFBLTl0BpRsD6Dwtx6AnxzEU2IlIVcU1NmgXOc/3y+M9lv7f0nMat38/Ij8WvwlN0LR706J/AdUP4L3wi2m/Gi/9qyM7UcmmKQdXOYNsqcu4BNLbM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMgoNCTc6qhv2Lj3EDngv4RNu2o/NEFJpezHDTPxsqxOH5gNhRdduFZzzJ+ejb9BvRH6UqGHS30Prs3FhO5X8zcxg/Ne0vArtR1JRjR1RQS05dAaUbA+g8LcegJ8cxFNiJSFXFNTZoFznP98vjPZb+39JzGrd/PyI/Fr8JTdC0e9OifwHVD+C98Itpvxov/asjO1HJpikHVzmDbKnLuATS2zOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM

     

    Wednesday, July 9, 2008 9:32 AM

Answers

  • Hi

     

    The core to your neighbors daughter's issue centers on the line in your Diagnostic Report that reads:

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]

     

    This line means that the critical system file dnsapi.dll either

    a)     Has been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Vista's System Catalog.

    Or

    b)     The dnsapi.dll file has recently been updated but the file's Signature Hash was not updated, in Vista's System Catalog to reflect the updated dnsapi.dll file's new Signature Hash.

     

      Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with.

     

       In the case of the Critical System file dnsapi.dll, on April 8th 2008, Windows Update released Update KB945553. One of the things that this update did was to update Critical System file dnsapi.dll. We believe that, in some rare cases, after the Update updated dnsapi.dll, it failed to update Vista's System Catalog with the file's new Signature Hash. When this happens Vista compares the two Signature Hashes and when they don't match, Vista's anti-piracy system thinks the critical system file has been tampered with and flags Vista as Non-Genuine.

     

      Doing the restore to factory defaults may have been a bit of an overkill, but if it resolved the issue... But if she encounters the problem again, she can try the steps (below) that are little less drastic..

     

    A)    Uninstall Update KB945553: 

    1.     Reboot Vista into Safe Mode

    2.     Go to Control Panel

    3.     On the left hand side of the Controlee panel window, Click on "Classic View"

    4.     Double-click "Programs and Features"

    5.     On the left hand side, under "Tasks" click "View installed updates"

    6.     Sort the updates by "Installed On" date

    7.     Find the Updates installed on (or after) April 8th

    8.     Find the Updated titled "Security Update for Windows Vista (KB945553)"

    9.     Right-Click on the Update and select "Uninstall"

    10.   Reboot into normal mode

    11.   Vista should no longer be in Reduced Functionality mode

     

    12.   You can manually reinstall Update KB945553 by going to http://www.microsoft.com/downloads/details.aspx?FamilyID=8203d303-c855-4579-9bbf-b06ddf5c1b87&DisplayLang=en  click the "Download" button, then click "open" (if any other windows pop-up, click the 'Allow" or Continue" button.

    13.   When the update is complete, reboot the computer. When the computer reboots, you should see a screen that says something like "Configuring Update..." Do not turn off or reboot your computer until Vista has completed configuring the update.

     

    B)    Repair Windows using System Restore:

    1.     Reboot Vista into Safe Mode

    2.     Go to Control Panel

    3.     On the left hand side of the Controlee panel window, Click on "Classic View"

    4.     Double-click "Backup and Restore Center"

    5.     On the left hand side of the window, click "Repair Windows using system restore"

                                              i.    If the last thing that you installed was Update KB945553, then select the "Recommended Restore"

                                             ii.    If you have since installed other software, drivers or updates, then select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date you installed Update KB945553 (would be around April 8th or after).

    6.     Click the "Next" button.

    7.     Reboot back into Normal mode

    8.     Vista should no longer be in Reduced Functionality mode

     

    9.     You can manually reinstall Update KB945553 by going to http://www.microsoft.com/downloads/details.aspx?FamilyID=8203d303-c855-4579-9bbf-b06ddf5c1b87&DisplayLang=en  click the "Download" button, then click "open" (if any other windows pop-up, click the 'Allow" or Continue" button.

    10.   When the update is complete, reboot the computer. When the computer reboots, you should see a screen that says something like "Configuring Update..." Do not turn off or reboot your computer until Vista has completed configuring the update.

     

     If, after you reinstall the update, you re-experience the issue again, please go to the Windows Update Solution Center at http://support.microsoft.com/ph/6527#tab0 or create a (no cost) Windows Update support request at http://support.microsoft.com/oas/default.aspx?gprid=6527

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, July 9, 2008 9:22 PM