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this computer is not running genuine windows 0x8004fe21 problem RRS feed

  • Question

  • firstly sorry for my,english,the last 3 days this message started to pop up and i have some issues with windows update(two updates fail),i looked up for a solution but nothing,i ran the diagnostic,thank you for any help

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-B7KGG-W22WF-DXPJK
    Windows Product Key Hash: mY+4NhQKr5gCOumGdU2OM0h7Qlk=
    Windows Product ID: 00359-OEM-8802163-07637
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {88F5851F-9388-459F-96C3-E99A17AA4CB4}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{88F5851F-9388-459F-96C3-E99A17AA4CB4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DXPJK</PKey><PID>00359-OEM-8802163-07637</PID><PIDType>3</PIDType><SID>S-1-5-21-2819885878-2493088437-3734581759</SID><SYSTEM><Manufacturer>PEGATRON CORPORATION</Manufacturer><Model>A15</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>212</Version><SMBIOSVersion major="2" minor="6"/><Date>20110722000000.000000+000</Date></BIOS><HWID>F4BF3E07018400FE</HWID><UserLCID>0408</UserLCID><SystemLCID>0408</SystemLCID><TimeZone>Χειμερινή ώρα GTB(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>PLESIO</OEMID><OEMTableID>ESCAPE</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Έκδοση υπηρεσίας παραχώρησης Αδειών Χρήσης λογισμικού: 6.1.7601.17514

    Όνομα: Windows(R) 7, HomePremium edition
    Περιγραφή: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Αναγνωριστικό ενεργοποίησης: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Αναγνωριστικό εφαρμογής: 55c92734-d682-4d71-983e-d6ec3f16059f
    Εκτεταμένο PID: 00359-00176-021-607637-02-1032-7601.0000-3552013
    Αναγνωριστικό εγκατάστασης: 009094625610857581586801381316046183211432963886979650
    URL πιστοποιητικού επεξεργαστή: http://go.microsoft.com/fwlink/?LinkID=88338
    URL πιστοποιητικού υπολογιστή: http://go.microsoft.com/fwlink/?LinkID=88339
    URL άδειας χρήσης: http://go.microsoft.com/fwlink/?LinkID=88341
    URL πιστοποιητικού αριθμού-κλειδιού προϊόντος: http://go.microsoft.com/fwlink/?LinkID=88340
    Μερικός αριθμός-κλειδί προϊόντος: DXPJK
    Κατάσταση άδειας χρήσης: Με άδεια χρήσης
    Εναπομένων αριθμός επανενεργοποιήσεων των Windows: 4
    Αξιόπιστη ώρα: 22/12/2013 3:03:46 πμ

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000000EF60
    Event Time Stamp: 12:22:2013 02:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui


    HWID Data-->
    HWID Hash Current: NAAAAAIAAQABAAIAAAABAAAABAABAAEAonbkq1Dddxa2/Jbm6shY2PQBDA/evQi57P4ucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC PEGA PEGANB
      FACP PEGA PEGANB
      HPET PEGA PEGANB
      MCFG PEGA PEGANB
      ECDT PEGA PEGANB
      SLIC PLESIO ESCAPE
      SSDT PmRef Cpu0Ist
      SSDT PmRef Cpu0Ist
      SSDT PmRef Cpu0Ist

    Sunday, December 22, 2013 1:19 AM

Answers

  • Looks to me like you have Vistalizator installed to circumvent the requirement to use Ultimate edition to run MUI installs.

    You need to UNINSTALL all the extra languages you have installed, then remove the traces of Vistalizator from the system.

    If you still want multiple languages, either upgrade to Windows 7 Ultimate, or to Windows 8.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, December 22, 2013 10:47 AM
    Moderator

All replies

  • Looks to me like you have Vistalizator installed to circumvent the requirement to use Ultimate edition to run MUI installs.

    You need to UNINSTALL all the extra languages you have installed, then remove the traces of Vistalizator from the system.

    If you still want multiple languages, either upgrade to Windows 7 Ultimate, or to Windows 8.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, December 22, 2013 10:47 AM
    Moderator
  • thank you for your reply,are you 100% sure about this because i ve never installed any languages by myself,is there a guide how to uninstall the extra language

    and the Vistalizator from my system?because i dont know much about computers

    Sunday, December 22, 2013 6:49 PM
  • The base language on the machine appears to be Greek?

    All the file mismatches relate to the English language MUI pack.

    PLESIO computers appears to be Bulgaria-based - but Pegatron Computers is Taiwan-based. It's likely that this machine was constructed by Pegatron for (rebadged) sale by Plesio, into the Greek market.

    When you purchased this machine, were you offered language options, or/and did the shop you bought it from do the initial setup itself?

    It's unusual to see an OEM System Builder Key on a machine with a SLIC table in the BIOS which appears to be valid for Windows 7.

    Uninstalling the MUI languages is a case of going to Installed Updates, and uninstalling any MUI Language options found there...


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, December 22, 2013 9:06 PM
    Moderator