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WGA not recognizing new key. RRS feed

  • Question

  • I just bought a new copy of XP Pro after my old one was being found invalid by the WGA tool. So i go through the steps and change my key, reboot my computer and nothing has changed. Windows has been reactivated and my key is registering on the WGA support page. But when i start up my computer, i'm still told that my copy of windows is invalid. Help.
    Saturday, June 23, 2007 3:00 AM

Answers

  • Solo567,

     

    Please try these steps and let us know if they worked for you:

     

    Manual steps to update the WGA Data.dat file on a single computer

    To update the Data.dat file manually, follow these steps:

    1. Log on to the computer that is experiencing the problem by using an account that has administrator credentials.
    2. Delete the Data.dat file from the %ALLUSERSPROFILE%\Application Data\Windows Genuine Advantage\data folder.
    3. Visit the following Microsoft Web site to confirm that the computer is reported as genuine:
    http://www.microsoft.com/genuine/downloads/validate.aspx (http://www.microsoft.com/genuine/downloads/validate.aspx)
    4. Click Start, click Run, type wgatray.exe /b, and then click OK.

    Note The wgatray.exe command might not be available on your computer. This command is available only on computers that have Windows Genuine Advantage Notifications installed. If the wgatray.exe command is unavailable, it is not an error. Go to the next step. For more information about Windows Genuine Advantage Notifications, click the following article number to view the article in the Microsoft Knowledge Base:
    905474 (http://support.microsoft.com/kb/905474/) Description of the Windows Genuine Advantage Notifications application
    5. Restart the computer.

    Saturday, June 23, 2007 8:56 PM
  • Solo:

     

    If the steps that Dan outlines do not solve the issue, would you be so kind to run the WGA Diagnostics tool so we can see whats going on? Thanks!

     

    (http://go.microsoft.com/fwlink/?linkid=52012)

     

    Then press "Copy" and paste a response here.

     

    -phil

    q
    Tuesday, June 26, 2007 12:01 AM

All replies

  • Solo567,

     

    Please try these steps and let us know if they worked for you:

     

    Manual steps to update the WGA Data.dat file on a single computer

    To update the Data.dat file manually, follow these steps:

    1. Log on to the computer that is experiencing the problem by using an account that has administrator credentials.
    2. Delete the Data.dat file from the %ALLUSERSPROFILE%\Application Data\Windows Genuine Advantage\data folder.
    3. Visit the following Microsoft Web site to confirm that the computer is reported as genuine:
    http://www.microsoft.com/genuine/downloads/validate.aspx (http://www.microsoft.com/genuine/downloads/validate.aspx)
    4. Click Start, click Run, type wgatray.exe /b, and then click OK.

    Note The wgatray.exe command might not be available on your computer. This command is available only on computers that have Windows Genuine Advantage Notifications installed. If the wgatray.exe command is unavailable, it is not an error. Go to the next step. For more information about Windows Genuine Advantage Notifications, click the following article number to view the article in the Microsoft Knowledge Base:
    905474 (http://support.microsoft.com/kb/905474/) Description of the Windows Genuine Advantage Notifications application
    5. Restart the computer.

    Saturday, June 23, 2007 8:56 PM
  • Solo:

     

    If the steps that Dan outlines do not solve the issue, would you be so kind to run the WGA Diagnostics tool so we can see whats going on? Thanks!

     

    (http://go.microsoft.com/fwlink/?linkid=52012)

     

    Then press "Copy" and paste a response here.

     

    -phil

    q
    Tuesday, June 26, 2007 12:01 AM