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One Care restore tool fails to restore files on Windows 7

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Trying to restore photos backed up with one care on my old Vista platform - No errors, everything seems to run fine (meaning the Restore tool I downloaded 81.6mb). But when it gets to the end - 0 files restored, 2800 not restored? What do I try? It gives me very limited options and I've tried all of them. Currently running W7 home premium.

Wednesday, May 12, 2010 3:17 PM

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I suggest contacting support for help with restoring your files. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

Jim
Microsoft MVP Consumer Security - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
- Marked as answer by Stephen BootsMVP, Moderator Wednesday, May 12, 2010 5:19 PM
Wednesday, May 12, 2010 3:22 PM

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I suggest contacting support for help with restoring your files. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

Jim
Microsoft MVP Consumer Security - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
- Marked as answer by Stephen BootsMVP, Moderator Wednesday, May 12, 2010 5:19 PM
Wednesday, May 12, 2010 3:22 PM

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I have not installed and run the restore tool, but does it provide the option to perform a custom restore, from another computer? What steps did you perform to atempt the restore?

-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~

Wednesday, May 12, 2010 5:20 PM

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