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Windows 7 Updates Failing - MGA Reports No Issues

Question
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Last week, my windows updates started failing. Many posts have suggested downloading the updates manually and trying to install them that way. OK, I thought - we'll have some of that. BUT, each time I try, MS forces me to download an out of date piece of software (the old "genuine advantage" validation tool), in order to get a validation code, but the software it pushes me towards says it's no longer supported! I found the latest one, and ran that, the code was "0" (after all that), but entering that code takes me to a bog-standard advertising page for genuine windows. I'M ALREADY RUNNING A GENUINE (AKA PAID FOR) INSTALL OF WINDOWS!
The Genuine Advantage Diagnostic tool (1.9.0027.0) returns no errors.
Help - am I the only one on the planet who has had his updates FUBARed?
No one else in the office seems to have the same issue...
- Edited by Carey FrischMVP, Moderator Monday, August 20, 2012 4:30 PM Edit title
Monday, August 20, 2012 9:55 AM
Answers
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Use Internet Explorer for access to downloads at the Download Center - neither FireFox nor Chrome can deal properly with the ActiveX controls required for validation.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marked as answer by IFlingPoo Monday, August 20, 2012 12:33 PM
Monday, August 20, 2012 10:19 AMModerator -
Hi Noel:
Thanks for the quick reply.
I don't use IE at all - except for this! The version I have is 9.0.8112.16421, Update Version 9.0.8 KB 2719177. I have no idea whether that's 32 or 64 bit (not sure how I could tell!)
In any event, after I sent you the above message, I found another web site which suggested I do something. To tell you the truth, I can't remember WHAT it was, but I did it, and presto - that pesky update appears to have actually installed.
So I guess I just say 'Thank You' and hope it is solved!
Cheers,
Jim Kenzie
- Marked as answer by Carey FrischMVP, Moderator Sunday, September 9, 2012 5:06 AM
Saturday, September 8, 2012 2:12 AM
All replies
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Use Internet Explorer for access to downloads at the Download Center - neither FireFox nor Chrome can deal properly with the ActiveX controls required for validation.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marked as answer by IFlingPoo Monday, August 20, 2012 12:33 PM
Monday, August 20, 2012 10:19 AMModerator -
Thanks for that - good to know.
*leaves for mac store*
Monday, August 20, 2012 12:33 PM -
...and get locked into a system with a total monopoly?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Monday, August 20, 2012 12:48 PMModerator -
Hello Noel:
I see a couple of threads from you trying resolve this Windows Update failure issue (KB2647753 seems to be the offender). I follow your instructions to the letter, even using the dreaded IE (!). But no joy - it still takes me to the Genuine Windows Validation page, I still Run the Validation Tool, it still downloads it, I still click 'Run", and it still returns the "out of date" error!
When I went to the update and diagnostic pages you suggested (perhaps in another thread) it confirmed that I was 'valid' - but it did not continue from there to the installation of the update.
So I am no further ahead than when I was using Firefox!
Believe me, I hate Apple as much as you,. My iPhone 4 is an absolute joke. I'm thinking of starting a new web site:
www.there_isnt_enough_Kool_Aid_in_the_world.com...
But I digress. Anything else I should check? This has been going on now for about a month, it seems.
Cheers,
Jim Kenzie
Friday, September 7, 2012 8:48 PM -
You may be using the wrong version of IE - you need to use the 32-bit version rather than the 64-bit one.
"C:\Program FIles (x86)\Internet Explorer\iexplore.exe"
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Friday, September 7, 2012 9:32 PMModerator -
Hi Noel:
Thanks for the quick reply.
I don't use IE at all - except for this! The version I have is 9.0.8112.16421, Update Version 9.0.8 KB 2719177. I have no idea whether that's 32 or 64 bit (not sure how I could tell!)
In any event, after I sent you the above message, I found another web site which suggested I do something. To tell you the truth, I can't remember WHAT it was, but I did it, and presto - that pesky update appears to have actually installed.
So I guess I just say 'Thank You' and hope it is solved!
Cheers,
Jim Kenzie
- Marked as answer by Carey FrischMVP, Moderator Sunday, September 9, 2012 5:06 AM
Saturday, September 8, 2012 2:12 AM