Just bought a brand new copy of XP Pro at Office Depot ($299 + tax), and I am fighting mad! Came straight home and installed it (previously had XP Home installed), and got the following error:
"Microsoft Out of Box Experience has encountered a problem and needs to close."
I spent about 5 hours on the phone with a Microsoft Support Tech (trouble ticket #1030940902), and got absolutely NOWHERE! We walked through every option (including re-running the install) short of wiping my harddrive and starting over from scratch!
What do I have to do to get a product that works? I am certain that Office Depot did NOT sell me pirated software, and I am going to be upset enough to resort to legal counsel when, at the end of 30 days my computer quits working because Microsoft sold a faulty product!
-- Darrel Kelley
The data in the error report file follows (followed by the data obtained from running the diagnostic tool).
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="msoobe.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="msobcomm.dll" SIZE="122368" CHECKSUM="0xB9095FEB" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Microsoft Out of Box Experience" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="MSOBCOMM.DLL" INTERNAL_NAME="MSOBCOMM" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1ECD2" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:58:44" UPTO_LINK_DATE="08/04/2004 07:58:44" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="msobdl.dll" SIZE="16384" CHECKSUM="0x1F2BB61C" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Microsoft Out of Box Experience" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="MSOBDL.DLL" INTERNAL_NAME="MSOBDL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAFB5" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:58:45" UPTO_LINK_DATE="08/04/2004 07:58:45" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="msobmain.dll" SIZE="561664" CHECKSUM="0x5235D608" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Microsoft Out of Box Experience" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="MSOBMAIN.DLL" INTERNAL_NAME="MSOBMAIN" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8C10A" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:58:46" UPTO_LINK_DATE="08/04/2004 07:58:46" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="msobshel.dll" SIZE="30720" CHECKSUM="0xCB87B0F" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Microsoft Out of Box Experience" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="MSOBSHEL.DLL" INTERNAL_NAME="MSOBSHEL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13D04" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:58:47" UPTO_LINK_DATE="08/04/2004 07:58:47" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="msobweb.dll" SIZE="18944" CHECKSUM="0x9B63D8AA" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Microsoft Out of Box Experience" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="MSOBWEB.DLL" INTERNAL_NAME="MSOBWEB" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA90B" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:58:48" UPTO_LINK_DATE="08/04/2004 07:58:48" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="msoobe.exe" SIZE="28160" CHECKSUM="0x9002E968" BIN_FILE_VERSION="5.1.2600.0" BIN_PRODUCT_VERSION="5.1.2600.0" PRODUCT_VERSION="5.1.2600.0" FILE_DESCRIPTION="Microsoft Out of Box Experience" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.0 (xpclient.010817-1148)" ORIGINAL_FILENAME="MSOOBE.EXE" INTERNAL_NAME="MSOOBE" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1231E" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.0" UPTO_BIN_PRODUCT_VERSION="5.1.2600.0" LINK_DATE="08/17/2001 20:57:34" UPTO_LINK_DATE="08/17/2001 20:57:34" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="oobebaln.exe" SIZE="51200" CHECKSUM="0xEACD09C3" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows OOBE Balloon Reminder" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="OOBEBALN.EXE" INTERNAL_NAME="OOBEBALN.EXE" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE54B" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 06:06:09" UPTO_LINK_DATE="08/04/2004 06:06:09" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="html\oemcust\oobeddx.dll" SIZE="86016" CHECKSUM="0x1BE44CDE" BIN_FILE_VERSION="1.0.0.1" BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION="1, 0, 0, 1" FILE_DESCRIPTION="OobeDDX Module" COMPANY_NAME="" PRODUCT_NAME="OobeDDX Module" FILE_VERSION="1, 0, 0, 1" ORIGINAL_FILENAME="OobeDDX.DLL" INTERNAL_NAME="OobeDDX" LEGAL_COPYRIGHT="Copyright 2002" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.1" UPTO_BIN_PRODUCT_VERSION="1.0.0.1" LINK_DATE="04/23/2002 15:50:37" UPTO_LINK_DATE="04/23/2002 15:50:37" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="urlmon.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="urlmon.dll" SIZE="612352" CHECKSUM="0xD9736F83" BIN_FILE_VERSION="6.0.2900.2823" BIN_PRODUCT_VERSION="6.0.2900.2823" PRODUCT_VERSION="6.00.2900.2823" FILE_DESCRIPTION="OLE32 Extensions for Win32" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2900.2823 (xpsp_sp2_gdr.060106-1520)" ORIGINAL_FILENAME="UrlMon.dll" INTERNAL_NAME="UrlMon.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x97301" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.2823" UPTO_BIN_PRODUCT_VERSION="6.0.2900.2823" LINK_DATE="01/09/2006 20:32:51" UPTO_LINK_DATE="01/09/2006 20:32:51" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="983552" CHECKSUM="0x4CE79457" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>
Diagnostic Report (1.7.0012.0):
-----------------------------------------
WGA Data-->
Validation Status: Not Activated
Detailed Status: N/A
Windows Product Key: *****-*****-479F3-48H9Y-YHQP3
Windows Product Key Hash: NXtCxyap1Jx54GS8zphREPR3mFk=
Windows Product ID: 76487-023-2700694-22992
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: d4612114-8241-4f9c-ada0-9204573bcb5a
Is Admin: Yes
AutoDial: No
Registry: 0x0
WGA Version: Registered, 1.7.17.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: 1
File Exists: Yes
Version: 1.7.17.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Data-->
Office Status: 114 Blocked VLK 2
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3178-80070002_7E90FEE8-169-80004005_B4D0AA8B-513-80004005_77F760FE-150-80070002_7E90FEE8-175-80070002_77F760FE-150-80070002_7E90FEE8-175-80070002_B4D0AA8B-530-645
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>d4612114-8241-4f9c-ada0-9204573bcb5a</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YHQP3</PKey><PID>76487-023-2700694-22992</PID><PIDType>5</PIDType><SID>S-1-5-21-830665631-2174219090-2055747295</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>T6534</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080012 </Version><SMBIOSVersion major="2" minor="3"/><Date>20060310000000.000000+000</Date></BIOS><HWID>130536770184C066</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>eMachines</name><model>T6534</model></SBID><OEM/></MachineData> <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57579</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55850</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55595</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55417</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>
