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msoobe.exe crashes on start RRS feed

  • Question

  • Just bought a brand new copy of XP Pro at Office Depot ($299 + tax), and I am fighting mad!  Came straight home and installed it (previously had XP Home installed), and got the following error:

    "Microsoft Out of Box Experience has encountered a problem and needs to close."

    I spent about 5 hours on the phone with a Microsoft Support Tech (trouble ticket #1030940902), and got absolutely NOWHERE!  We walked through every option (including re-running the install) short of wiping my harddrive and starting over from scratch!

    What do I have to do to get a product that works?  I am certain that Office Depot did NOT sell me pirated software, and I am going to be upset enough to resort to legal counsel when, at the end of 30 days my computer quits working because Microsoft sold a faulty product!

    -- Darrel Kelley

    The data in the error report file follows (followed by the data obtained from running the diagnostic tool).

    <?xml version="1.0" encoding="UTF-16"?>
    <DATABASE>
    <EXE NAME="msoobe.exe" FILTER="GRABMI_FILTER_PRIVACY">
        <MATCHING_FILE NAME="msobcomm.dll" SIZE="122368" CHECKSUM="0xB9095FEB" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Microsoft Out of Box Experience" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="MSOBCOMM.DLL" INTERNAL_NAME="MSOBCOMM" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1ECD2" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:58:44" UPTO_LINK_DATE="08/04/2004 07:58:44" VER_LANGUAGE="English (United States) [0x409]" />
        <MATCHING_FILE NAME="msobdl.dll" SIZE="16384" CHECKSUM="0x1F2BB61C" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Microsoft Out of Box Experience" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="MSOBDL.DLL" INTERNAL_NAME="MSOBDL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAFB5" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:58:45" UPTO_LINK_DATE="08/04/2004 07:58:45" VER_LANGUAGE="English (United States) [0x409]" />
        <MATCHING_FILE NAME="msobmain.dll" SIZE="561664" CHECKSUM="0x5235D608" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Microsoft Out of Box Experience" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="MSOBMAIN.DLL" INTERNAL_NAME="MSOBMAIN" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8C10A" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:58:46" UPTO_LINK_DATE="08/04/2004 07:58:46" VER_LANGUAGE="English (United States) [0x409]" />
        <MATCHING_FILE NAME="msobshel.dll" SIZE="30720" CHECKSUM="0xCB87B0F" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Microsoft Out of Box Experience" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="MSOBSHEL.DLL" INTERNAL_NAME="MSOBSHEL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13D04" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:58:47" UPTO_LINK_DATE="08/04/2004 07:58:47" VER_LANGUAGE="English (United States) [0x409]" />
        <MATCHING_FILE NAME="msobweb.dll" SIZE="18944" CHECKSUM="0x9B63D8AA" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Microsoft Out of Box Experience" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="MSOBWEB.DLL" INTERNAL_NAME="MSOBWEB" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA90B" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:58:48" UPTO_LINK_DATE="08/04/2004 07:58:48" VER_LANGUAGE="English (United States) [0x409]" />
        <MATCHING_FILE NAME="msoobe.exe" SIZE="28160" CHECKSUM="0x9002E968" BIN_FILE_VERSION="5.1.2600.0" BIN_PRODUCT_VERSION="5.1.2600.0" PRODUCT_VERSION="5.1.2600.0" FILE_DESCRIPTION="Microsoft Out of Box Experience" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.0 (xpclient.010817-1148)" ORIGINAL_FILENAME="MSOOBE.EXE" INTERNAL_NAME="MSOOBE" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1231E" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.0" UPTO_BIN_PRODUCT_VERSION="5.1.2600.0" LINK_DATE="08/17/2001 20:57:34" UPTO_LINK_DATE="08/17/2001 20:57:34" VER_LANGUAGE="English (United States) [0x409]" />
        <MATCHING_FILE NAME="oobebaln.exe" SIZE="51200" CHECKSUM="0xEACD09C3" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows OOBE Balloon Reminder" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="OOBEBALN.EXE" INTERNAL_NAME="OOBEBALN.EXE" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE54B" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 06:06:09" UPTO_LINK_DATE="08/04/2004 06:06:09" VER_LANGUAGE="English (United States) [0x409]" />
        <MATCHING_FILE NAME="html\oemcust\oobeddx.dll" SIZE="86016" CHECKSUM="0x1BE44CDE" BIN_FILE_VERSION="1.0.0.1" BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION="1, 0, 0, 1" FILE_DESCRIPTION="OobeDDX Module" COMPANY_NAME="" PRODUCT_NAME="OobeDDX Module" FILE_VERSION="1, 0, 0, 1" ORIGINAL_FILENAME="OobeDDX.DLL" INTERNAL_NAME="OobeDDX" LEGAL_COPYRIGHT="Copyright 2002" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.1" UPTO_BIN_PRODUCT_VERSION="1.0.0.1" LINK_DATE="04/23/2002 15:50:37" UPTO_LINK_DATE="04/23/2002 15:50:37" VER_LANGUAGE="English (United States) [0x409]" />
    </EXE>
    <EXE NAME="urlmon.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
        <MATCHING_FILE NAME="urlmon.dll" SIZE="612352" CHECKSUM="0xD9736F83" BIN_FILE_VERSION="6.0.2900.2823" BIN_PRODUCT_VERSION="6.0.2900.2823" PRODUCT_VERSION="6.00.2900.2823" FILE_DESCRIPTION="OLE32 Extensions for Win32" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2900.2823 (xpsp_sp2_gdr.060106-1520)" ORIGINAL_FILENAME="UrlMon.dll" INTERNAL_NAME="UrlMon.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x97301" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.2823" UPTO_BIN_PRODUCT_VERSION="6.0.2900.2823" LINK_DATE="01/09/2006 20:32:51" UPTO_LINK_DATE="01/09/2006 20:32:51" VER_LANGUAGE="English (United States) [0x409]" />
    </EXE>
    <EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
        <MATCHING_FILE NAME="kernel32.dll" SIZE="983552" CHECKSUM="0x4CE79457" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" />
    </EXE>
    </DATABASE>


    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Windows Product Key: *****-*****-479F3-48H9Y-YHQP3
    Windows Product Key Hash: NXtCxyap1Jx54GS8zphREPR3mFk=
    Windows Product ID: 76487-023-2700694-22992
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: d4612114-8241-4f9c-ada0-9204573bcb5a
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_7E90FEE8-169-80004005_B4D0AA8B-513-80004005_77F760FE-150-80070002_7E90FEE8-175-80070002_77F760FE-150-80070002_7E90FEE8-175-80070002_B4D0AA8B-530-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>d4612114-8241-4f9c-ada0-9204573bcb5a</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YHQP3</PKey><PID>76487-023-2700694-22992</PID><PIDType>5</PIDType><SID>S-1-5-21-830665631-2174219090-2055747295</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>T6534</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080012 </Version><SMBIOSVersion major="2" minor="3"/><Date>20060310000000.000000+000</Date></BIOS><HWID>130536770184C066</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>eMachines</name><model>T6534</model></SBID><OEM/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57579</Pid><PidType>14</PidType></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55850</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72077-640-0000106-55595</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55417</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>  

    Tuesday, March 6, 2007 8:51 AM

Answers

All replies

  • Please repost your non-WGA related inquiry in the Windows XP newsgroup: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general

    Tuesday, March 6, 2007 6:33 PM
    Moderator
  • Hello DKelleyJr,

      Your issue is not Windows Genuine Advantage related and is, in fact, an install issue. Please follow the advice given by Carey Frisch above.


     But since you posted the Diagnostic report, I did want to inform you that the product key used to install Office Professional Edition is a VLK (volume license key) that has been blocked per the request of the legal VLK holder.  The corporation who owns this key is located in Washington State, U.S..

    You will need to uninstall Office and use the product key that came with your Office Professional Edition.  It may be affixed to the CD cover or jewel case on a yellow/orange sticker. 

    If you purchased this copy of Office from a reseller or retailer, you are a victim and should report this piracy to Microsoft.  Microsoft legal will follow up on all leads provided.  If you were sold high quality counterfeit Office, you may be eligible for a complimentary replacement copy.  For details on the ways to 'get genuine', see the web page that outlined your validation failure details.  It will provide all of the possible steps you can take.

    Your Windows installation did pass validation and is genuine.

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    ------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    ------------------------------------------

    Tuesday, March 6, 2007 8:04 PM
  • My fix here,

    http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1322791&SiteID=25

    Friday, March 9, 2007 12:30 AM