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I updated drivers on my laptop and now I have a black screen saying my copy of windows isn't genuine RRS feed

  • Question

  • Please assist me in resolving this issue.

    My copy of windows 7 was free with the purchase of an ACER desktop system.  When I received my free copy I chose to install it on my ACER laptop.  It functioned properly for over a year until I chose to update the drivers using a driver update utility.

     

    should I roll back my drivers?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-7YJC6-HYH8P-YK6VP
    Windows Product Key Hash: Se36SLnrrZJFbVU/OQKTM7WvOcI=
    Windows Product ID: 00359-OEM-8882367-07209
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {92577FEB-5B20-44E2-B80B-5725089A13A2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{92577FEB-5B20-44E2-B80B-5725089A13A2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YK6VP</PKey><PID>00359-OEM-8882367-07209</PID><PIDType>3</PIDType><SID>S-1-5-21-3311986360-2035222163-245770677</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 5515     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.00      </Version><SMBIOSVersion major="2" minor="4"/><Date>20081203000000.000000+000</Date></BIOS><HWID>ECBA3607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>2BF6154E5F09F71</Val><Hash>fx5VDvAtUZips3b49c/4LmXfQTc=</Hash><Pid>81599-952-7288863-65228</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-823-607209-02-1033-7600.0000-3532009
    Installation ID: 015161666164939270558815317790063242827662319744830573
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: YK6VP
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 11/13/2010 2:20:57 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:17:2010 20:59
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAgABAAAAAwABAAEAeqhqnjI6uJF8jWS2IEemeuCPvn8EuzbKSgkCtA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   ATI     Moray  
      HPET   PTLTD   HPETTBL
      MCFG   PTLTD     MCFG 
      SLIC   ACRSYS  ACRPRDCT
      EINJ   PTL     WHEAPTL
      HEST   PTL     WHEAPTL
      BERT   PTL     WHEAPTL
      SSDT   wheaos  wheaosc
      ERST   PTL     WHEAPTL
      SSDT   wheaos  wheaosc

     

    Saturday, November 13, 2010 8:28 PM

Answers

  • "KManny" wrote in message news:5f28a209-5f8d-4c66-82e9-2cc781da4611...

    Please assist me in resolving this issue.

    My copy of windows 7 was free with the purchase of an ACER desktop system.  When I received my free copy I chose to install it on my ACER laptop.  It functioned properly for over a year until I chose to update the drivers using a driver update utility.

     

    should I roll back my drivers?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-7YJC6-HYH8P-YK6VP
    Windows Product Key Hash: Se36SLnrrZJFbVU/OQKTM7WvOcI=
    Windows Product ID: 00359-OEM-8882367-07209
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Partial Product Key: YK6VP
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 11/13/2010 2:20:57 PM

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0


    Unfortunately you broke the terms of the license when you applied it to a PC that it was not supplied with - You can only apply an OEM license to the one machine, the one it came with.
    You only real recourse now is to purchase a new Win7 license for your laptop, or revert it to the (Vista?) original OS, using the manufacturers Recovery system.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, November 15, 2010 9:53 PM
    • Unmarked as answer by Darin Smith MS Monday, November 15, 2010 9:54 PM
    • Marked as answer by Darin Smith MS Monday, November 15, 2010 9:54 PM
    Sunday, November 14, 2010 3:37 PM
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