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MS Office XP Professional Validation Issues with Office Home 2007 RRS feed

  • Question

  • Ok, so I've been making my own greeting cards lately, using templates off the Microsoft site. I go to download a template, and it says I don't have Office 2007, so I downloaded the Student Trial version. I installed and activated it successfully, and return to the page to download the template, it asks to verify that I have genuine software and I allow.

    It won't allow me to download the template because it says that Microsoft Office XP Professional is not genuine, now why in the world does it even matter?! I'm not trying to use Office XP, I'm trying to use the freakin software I just downloaded! I don't know why it says Office XP isn't genuine, it came with the freakin computer!

    So now I spent a day downloading and installing software that I have no use for. This is one hell of a way to try to get me to upgrade when I CAN'T EVEN USE IT FOR WHAT I DOWNLOADED IT FOR!

    So naturally I figure, hey I'll just get rid of Office XP, I got to the Add/Remove Programs click remove, and it won't let me, it says the installation source cannot be found. WHY DOES IT MATTER? I just want to remove the freakin software, but I can't.

    I have a Office XP I can't use because it's outdated with online templates, and a 2007 Office Home I can't use because it claims my Office XP isn't genuine EVEN THOUGH I'M NOT EVEN TRYING TO USE OFFICE XP!

    Thank's for screwing me over again Microsoft, any help would be greatly appreciated....
    Friday, August 15, 2008 4:31 AM

Answers

  • DontLikeMS,


     

    I can see right away what the issue is and why you are not passing validation.  Unfortunately, the product key used to install the Office XP Professional  is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.   

     

    Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the software and let them know the software is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy. In the event this is a corporate computer, please contact the IT Support Department to obtain the correct product key assigned to the corporation.



    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @
    http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance. 

    Lori MS


    Lori MS
    • Marked as answer by Lori MS Friday, August 15, 2008 11:03 PM
    • Edited by Lori MS Monday, August 18, 2008 7:34 PM edit
    Friday, August 15, 2008 11:03 PM

All replies

  • Don'tLikeMS,

    Try using the Office Removal Wizard http://office.microsoft.com/en-us/ork2003/HA011401771033.aspx  included as part of the Office 2003 Resource Kit.

    To download, scroll down this page  http://www.microsoft.com/office/orkarchive/2003ddl.htm unitl you see Office 2003 Editions Resource Kit.

    You use the Offcln.exe file from the version of Office that is one version newer than the one you have installed because the 2003 version expects to remove Office XP and previous editions of Office.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, August 15, 2008 2:59 PM
  • Don'tLikeMS,

    You can also use the Windows Installer Cleanup Utility here at :

    http://support.microsoft.com/kb/290301

    to remove Office XP.  

    However to confirm the status of Office XP please run follow the steps below:

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. Please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

     

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.


    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en


    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     
    Lori MS


    Lori MS
    Friday, August 15, 2008 5:27 PM
  •  

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RVF66-GP7VM-8CFT3
    Windows Product Key Hash: tJB30tZY737ZFJYewUg2SpzsCb0=
    Windows Product ID: 76487-OEM-2211906-00825
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.med
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {1C7A1A6A-E203-4EF2-90A0-70A95A490D80}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1C7A1A6A-E203-4EF2-90A0-70A95A490D80}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8CFT3</PKey><PID>76487-OEM-2211906-00825</PID><PIDType>2</PIDType><SID>S-1-5-21-314447692-3481349531-3961926088</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM051                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20060331000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>D8B130870184E076</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Dimension DM051</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17592</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>1D69E2065A872BA</Val><Hash>Ncgf6D6dSLI5lq+8XJtU5S394kM=</Hash><Pid>81602-349-5126914-68115</Pid><PidType>10</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 



    • Marked as answer by Lori MS Friday, August 15, 2008 10:58 PM
    • Unmarked as answer by Lori MS Friday, August 15, 2008 10:58 PM
    Friday, August 15, 2008 10:19 PM
  • DontLikeMS,


     

    I can see right away what the issue is and why you are not passing validation.  Unfortunately, the product key used to install the Office XP Professional  is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.   

     

    Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the software and let them know the software is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy. In the event this is a corporate computer, please contact the IT Support Department to obtain the correct product key assigned to the corporation.



    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @
    http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance. 

    Lori MS


    Lori MS
    • Marked as answer by Lori MS Friday, August 15, 2008 11:03 PM
    • Edited by Lori MS Monday, August 18, 2008 7:34 PM edit
    Friday, August 15, 2008 11:03 PM
  • Don't Like MS,

    Looking at your mgadiag report, it's showing that pesky Office XP that's nongenuine is still installed.

    You didn't write any comments along with your post, so we aren't sure if you tried either or both of the two suggested methods of exorcising that bogus installation of Office XP.

    Post back and let us know where you stand at the moment.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, August 18, 2008 7:05 PM