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MGA validation failure for Office XP RRS feed

  • Question

  • Hello, MGA reports that my version of Office XP has not been activated even though it has been activated for a few years now.
    My Windows XP validated without a hitch.

    I ran the diagnostics below, and just hope you can shed some light

    Thanks

    Diagnostic Report (1.9.0006.1):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: N/A

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-KVM6P-TXQCC-G9XXB

    Windows Product Key Hash: sX6BGJbGcIlES2y563zuQ8KERkE=

    Windows Product ID: 76487-073-0968525-22098

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {105E2565-B011-49CA-AB97-56DF8024E506}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.40.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

    WGA Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->

    Cached Result: 101

    Version: 1.7.105.35

    WGATray.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

    OGA Data-->

    Office Status: 101 Not Activated

    Microsoft Office XP Small Business - 101 Not Activated

    OGA Version: Registered, 1.7.111.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{105E2565-B011-49CA-AB97-56DF8024E506}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G9XXB</PKey><PID>76487-073-0968525-22098</PID><PIDType>5</PIDType><SID>S-1-5-21-1060284298-329068152-682003330</SID><SYSTEM><Manufacturer>AWARD_</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20040908000000.000000+000</Date></BIOS><HWID>68E73B070184405D</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>8E8210EC10DC68</Val><Hash>MBxClRH7WK/7qzNfIpgXttKgh1Y=</Hash><Pid>54188-OEM-1790657-22164</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" Result="101"/><App Id="19" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults>

    Licensing Data-->

    N/A

    HWID Data-->

    N/A

    OEM Activation 1.0 Data-->

    BIOS string matches: no

    Marker string from BIOS: N/A

    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->

    N/A

    • Moved by JeniferA Monday, May 18, 2009 3:22 PM Office activation question (From:Genuine Advantage Offers - Eligibility Issues Forum)
    Sunday, May 17, 2009 5:41 AM

Answers

  • Hello,


    Thank you for visiting the Microsoft Office Genuine Advantage (OGA) program forum.  Your issue is related to Windows Product Activation.  In an attempt to assist I would like to provide some information which may or may not help.

    From the Desktop:

    1.

    Click Start,  All Programs, Accessories, System Tools, and then Activate Windows.

    Or, click the Windows Activation icon in the taskbar notification area next to the clock.

    2.

    Click Yes, I want to telephone a customer service representative to activate Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message:

    You have successfully activated your copy of Windows

    Then click OK.

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851



    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, May 19, 2009 1:01 AM
    Tuesday, May 19, 2009 1:01 AM

All replies

  • Hello,


    Thank you for visiting the Microsoft Office Genuine Advantage (OGA) program forum.  Your issue is related to Windows Product Activation.  In an attempt to assist I would like to provide some information which may or may not help.

    From the Desktop:

    1.

    Click Start,  All Programs, Accessories, System Tools, and then Activate Windows.

    Or, click the Windows Activation icon in the taskbar notification area next to the clock.

    2.

    Click Yes, I want to telephone a customer service representative to activate Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message:

    You have successfully activated your copy of Windows

    Then click OK.

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851



    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, May 19, 2009 1:01 AM
    Tuesday, May 19, 2009 1:01 AM
  • Hi Stephen

    Thanks for your attempt to help. I followed your steps trying to get the "activate windows" to pop up on my screen, but neither worked.
    The was no "activate windows" in my system tools drop down and clicking on the icon next to my clock only told me that my windows wasn't validated.
    I also tried opening one of the office products but it only took me to the validation page i had previously been to with the status bar icon.
    I didn't get the activation wizard that walk you through the steps required to activate Office.
    Unsure what next to do

    Cheers

    Antman
    Tuesday, May 19, 2009 10:48 AM
  • Antman68,

    Did you open the KB article I provided and attempt to call the activation center directly and speak to a representative?


    Thank you,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Tuesday, May 19, 2009 4:23 PM
  • Hello Antman68,

    Lately we have been visited by many customers reporting the same thing as you have:  on a longtime activated and validated installation of Genuine Office XP, all of a sudden OGA validation tells you that Office XP is not activated, but Office XP thinks it is.

    So far, a very effective, quick, and easy-to-do solution has been to follow Method 2 in this MS KB article:  http://support.microsoft.com/default.aspx/kb/903275/en-us

    Please do so and post back to let us know if it worked for you.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, May 20, 2009 8:30 PM