email capabilities in crm 2013?

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  Hello, I was curious about new features and improvements to email functionality and integration in CRM 2013:
  
  * improvements over 2011
  * im capabilities
  * outlook client improvements
  * other noteworthy features or improvements
  
  Seems like the outlook client in 2011 tended to lock up Outlook. Has this been anyone else's experience? Not sure if there may have been a way to tweak that in 2011 that I may not have been aware of or if this was a known issue and improvements have been made to address this in 2013?
  

  Monday, May 19, 2014 6:57 PM