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BONUS PACK Eligibility Failure RRS feed

  • Question

  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-K8KXG-6Y3GK-HQJ6Y
    Windows Product Key Hash: Cwt8hW/vYgTM7i6cRUSMjFaZy+c=
    Windows Product ID: 76477-OEM-2175283-11448
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 84f5360c-7e42-4454-b080-22a03ff3b87d
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\winlogon.exe

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>84f5360c-7e42-4454-b080-22a03ff3b87d</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-HQJ6Y</PKey><PID>76477-OEM-2175283-11448</PID><PIDType>3</PIDType><SID>S-1-5-21-3414659511-4222352318-1961119322</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DG965OT_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>MQ96510J.86A.1666.2007.0327.2349</Version><SMBIOSVersion major="2" minor="4"/><Date>20070327000000.000000+000</Date></BIOS><HWID>D05636070184806A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>R-Computer</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>823A2FEDA5A233A</Val><Hash>IpSxTCfqZDc4e2ery+TMHvHNF4k=</Hash><Pid>89451-413-6417917-66117</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Saturday, April 28, 2007 9:58 PM

Answers

  • Hi Thomas,

    Thank you for creating a support incident. I have sent you an e-mail directly. Please let me know whether this resolves this issue.

     

    Thank you,

    Jenfier

    Tuesday, May 1, 2007 5:37 PM

All replies

  • Hi tainlay,

    We are going to need to talk with you about your specific issue, but it would be cumbersome to do so over the Forum.

    Would you please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a Support Incident. Afterward, post the Incident Number here in this thread. We will then contact you directly.

    Thank you,

    Jenifer

    Monday, April 30, 2007 6:29 PM
  • Done:  1034549683

     

    Regards,

     

    Thomas Ainlay

    Monday, April 30, 2007 10:16 PM
  • Hi Thomas,

    Thank you for creating a support incident. I have sent you an e-mail directly. Please let me know whether this resolves this issue.

     

    Thank you,

    Jenfier

    Tuesday, May 1, 2007 5:37 PM