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computer illerate person trying to install one care RRS feed

  • Question

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    I am trying to help my friend install Live One Care.  I am states away from him.  He is stuck.  I cannot for the life of me figure out what the problem is.  He has never owned a computer before-laptop or desktop.  He has only had web tv.  Isn't there a phone number he can call to get help?  I don't think without direct assistance with the install, it is going to work.  I don't see why since he paid for the software he shouldn't get the help he needs to get it installed and use it.  Thanks for any help.

    Cathy

    Ps I seen links to getting help through One Care Help.  since he is completely computer illiterate this doesn't help much.  That's why I can't help him.  When he describes what he sees, I cannot figure out what is going on.  Yes, I am very computer literate and can't seem to figure out what he needs to do.  Hard to read from a person who may be clicking on the wrong place, clicking the wrong way and all the other things a computer illiterate person can do.  When I helped him already, I forgot how basic instructions need to be and how many things can go wrong. 

    Friday, January 11, 2008 11:52 PM

Answers

  • Cathy, send me an email at sboots@mvps.org and include "OneCare" in the subject line and copy and paste your original post above into the message body.

    -steve

     

    Saturday, January 12, 2008 3:09 AM
    Moderator