Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Tamibishop's issue RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    I am having the EXACT same issue.  I purchased an HP laptop about 2 years ago with Windows Vista installed.  It has worked just fine until about a week ago and is in a count down mode of number of days  before it stops working.  I have activated and validated it several times but the key is back the next day with one day  fewer..

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {E93EBCD3-5D3C-4DD0-924D-3A92555893A2}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.090805-0102
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E93EBCD3-5D3C-4DD0-924D-3A92555893A2}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-1055694150-1773847869-407101436</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (RG360UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.06     </Version><SMBIOSVersion major="2" minor="4"/><Date>20061026000000.000000+000</Date></BIOS><HWID>A5303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>8009550DD604B30</Val><Hash>fc1kBlUvixh3okUHvT/iui65i94=</Hash><Pid>81602-408-7814726-68628</Pid><PidType>10</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9e042223-03bf-49ae-808f-ff37f128d40d
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00142-022-500002-00-1033-6000.0000-3272009
    Installation ID: 017921448214719650961840614053729754871750596275079520
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 76PKF
    License Status: Initial grace period
    Time remaining: 12915 minute(s) (8 day(s))

    HWID Data-->
    HWID Hash Current: OgAAAAEABQABAAIAAQABAAAAAwABAAEAJJRoogCIhvPWQ2jOSOTiFag4eGsCvPL0qqWkKozArFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP      30BB   
      FACP   HP      30BB   
      HPET   HP      30BB   
      BOOT   HP      30BB   
      MCFG   HP      30BB   
      APIC   HP      30BB   
      SSDT   HP     30BB   
      SSDT   HP     30BB   

     

    • Split by Darin Smith MS Thursday, December 17, 2009 9:20 PM one issue per thread
    Thursday, December 17, 2009 5:59 AM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello Tamibishop,

    No your issue is not the same.

    If your copy of Windows came pre-installed in your laptop, yet your Diagnostic Report shows Retail (it should show OEM SLP).

    I think I know what has happened.

    You reinstalled Windows, but instead of using the Recovery Software that came with the laptop (Not manufacturers that pre-install windows in thier computers are Required to include a way for the customer to reinstall Windows. Most do not include a disk anymore, but instead have the recovery software on a hidden partition on the computer's hard drive.) You used a Retail version of Vista to reinstall.

    OEM Product Keys (the one from the sticker on the bottom of your laptop) will not work in Retail software, so during install, you couldn't enter the product key. However, Vista will allow you to install without a Product Key.  In that case, Vista uses it own Keyless Install/Trial key instead.  The Keyless Install/Trial key allows the customer to user Vista for 30 days.  Using that key, Vista can not be Activated and a Valid key must be entered to continue using Vista after the 30 days.  This is why your copy of Vista is using the keyless Install/Trial key X9HTF-MKJQQ-XK376-TJ7T4-76PKF.

    To fix your issue, please reinstall Windows using the recover software that came with your computer (see the documentation that came with your computer for details on how to do this) or, since you reinstall Windows using Retail software, it is likely that you overwrote the hidden partion that contained the Recovery Software. In that case, contact the computer's manufacturer for a replacment copy.

    Thank you,
    Darin MS

     
    • Marked as answer by Darin Smith MS Thursday, December 17, 2009 9:38 PM
    Thursday, December 17, 2009 9:34 PM