locked
Portfolio Server 2007 Change Requests Notifications RRS feed

  • Question

  • Hi,

    We're trying to improve the user experience with Portfolio Server 2007 change requests notifications.  We have found that standard CR notifications are slow to arrive and don't include a link to the project or change request.  We have not found how to customize them either.

    We're now trying another path.  We have defined a special step in the workflow for projects with "open change requests".  The portfolio manager will manually move the project to this step when a CR is created.  Then, after the CR is approved, the portfolio manager will move the project back to normal "execution" step.  This way we can customize the notication sent to the project sponsor.

    Our problem now is that the link included ([alertURL]) points to the workflow page, instead of the CR.  And this is a little complicated for top executives.  We tried with the [itemURL] tag to at least point to the project main page, but it doesn't work (only supported for workflow change alerts).

    I noticed the product provides tags for ProjectID, but not for the portfolio ID.  Without the portfolio ID we can't create our own dynamic links.

    Is there any other email tag available we can use to include a link to the project or to the change request?

    Thanks

    Thursday, November 11, 2010 11:15 PM

Answers