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  • Question


    My boss has Windows Live Onecare on my work computer and it is up for renewal.  She is very ill right now and having chemo and I do not have her email password to be able to renew.  Neither does her husband.  What can I or her husband do to renew this subscription?
    Monday, August 25, 2008 2:54 PM


  • The simplest thing to do would be to let the current subscription expire and obtain a retail copy of OneCare and reinstall, using the retail key to activate a new subscription or reinstall OneCare and purchase (at full retail price) a new subscription with a new LiveID. You may be able to contact support and provide credit card information to add to the account, but that would mean that it would be auto-renewed every 12 months until the subscription is canceled.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2



    Monday, August 25, 2008 6:12 PM