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Diagnostic report about XP validation failure RRS feed

  • Question

  • Here is the report for my WGA Validation issue. I don't know why I suddenly am getting this error. I appreciate any help on how to correct this. I cannot get ActiveX to install on the computer so I was not able to use the process on the microsoft site.

     

     

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-W3R3K-J2VF4-JFP8W
    Windows Product Key Hash: XPfxGkd+SaYWqIyXYZav/kIic8c=
    Windows Product ID: 55277-OEM-2111907-00111
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {DF49D96C-C6CA-448D-A30B-0F45C98C22CD}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.5.723.1
    Signed By: N/A, hr = 0x80004005
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: N/A, hr = 0x80004005
    WgaLogon.dll Signed By: N/A, hr = 0x80004005

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_B4D0AA8B-531-645_025D1FF3-171-1_E2AD56EA-324-8009_E2AD56EA-325-2f89_16E0B333-80-80004005_B4D0AA8B-911-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: Failed to get browser name.
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe
    File Mismatch: C:\WINDOWS\system32\licdll.dll
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe
    File Mismatch: C:\WINDOWS\system32\ntdll.dll
    File Mismatch: C:\WINDOWS\system32\kernel32.dll
    File Mismatch: C:\WINDOWS\system32\crypt32.dll
    File Mismatch: C:\WINDOWS\system32\advapi32.dll
    File Mismatch: C:\WINDOWS\system32\setupapi.dll
    File Mismatch: C:\WINDOWS\system32\oembios.bin
    File Mismatch: C:\WINDOWS\system32\oembios.dat
    File Mismatch: C:\WINDOWS\system32\oembios.sig
    File Mismatch: C:\WINDOWS\system32\syssetup.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DF49D96C-C6CA-448D-A30B-0F45C98C22CD}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JFP8W</PKey><PID>55277-OEM-2111907-00111</PID><PIDType>2</PIDType><SID>S-1-5-21-3926500568-1642060508-979313546</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite M35</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.20</Version><SMBIOSVersion major="2" minor="31"/><Date>20040611000000.000000+000</Date><SLPBIOS>TOSHIBA</SLPBIOS></BIOS><HWID>F6273B07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Toshiba</name><model>Satellite</model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>578BC6D5D3F206A</Val><Hash>YUXVNRD2szkw2xvCVuWS7bBm6AU=</Hash><Pid>70141-053-0756901-56471</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, July 10, 2007 4:13 PM

Answers

  • Madonnashere,

     

    The mgadiag utility is showing that your XP Home installation has significant errors in its cryptographic system and significant issues with crucial system files.

     

    Please rerun the mgadiag utility.  On the Windows tab of the utility, click on the "Resolve" button.  It may take some time for the utility to do its work.

     

    If the utility is unable to address and fix your issues, I would suggest that your next step to be trying to run the sfc /scannow (note the space between sfc and the slash) command, as described in this MS KB article:  http://support.microsoft.com/kb/310747.

     

    If the SFC command soes not handle the problem, due to the number and severity of the problems with the installation of XP Home on your Toshiba, I would recommend that you backup and offload your data and then use the Toshiba supplied recovery procedure to recover the computer to its "out-of-the-box" condition.

     

    Post back to tell us how you are doing.

    Tuesday, July 10, 2007 4:38 PM
  • That corrected my problem, thank you for your help.
    Saturday, July 14, 2007 10:09 PM
  • Madonnashere,

     

    Thanks for letting us know you were able to fix your problem!

     

    Just for our own information, which of the two major steps did the trick, clicking the Resolve button or running the sfc /scannow command?

     

    Monday, July 16, 2007 5:28 PM

All replies

  • Madonnashere,

     

    The mgadiag utility is showing that your XP Home installation has significant errors in its cryptographic system and significant issues with crucial system files.

     

    Please rerun the mgadiag utility.  On the Windows tab of the utility, click on the "Resolve" button.  It may take some time for the utility to do its work.

     

    If the utility is unable to address and fix your issues, I would suggest that your next step to be trying to run the sfc /scannow (note the space between sfc and the slash) command, as described in this MS KB article:  http://support.microsoft.com/kb/310747.

     

    If the SFC command soes not handle the problem, due to the number and severity of the problems with the installation of XP Home on your Toshiba, I would recommend that you backup and offload your data and then use the Toshiba supplied recovery procedure to recover the computer to its "out-of-the-box" condition.

     

    Post back to tell us how you are doing.

    Tuesday, July 10, 2007 4:38 PM
  • That corrected my problem, thank you for your help.
    Saturday, July 14, 2007 10:09 PM
  • Madonnashere,

     

    Thanks for letting us know you were able to fix your problem!

     

    Just for our own information, which of the two major steps did the trick, clicking the Resolve button or running the sfc /scannow command?

     

    Monday, July 16, 2007 5:28 PM