Computer locking up or freezing up RRS feed

  • Question

  • When ever I use quick scan to scan for viruses and spyware, the scan process locks up at "\\?C:\Windows\system32\drivers\"  and the rest of my computer programs and operating system locks up and becomes non-responsive. 
    I can't use ctrl alt delete to end the process or anything.  I simply have to physical restart my computer in order to get things back working again. 
    Please tell me why this is happening?  If it can't be fixed, I'd like to get my money back for a product that I can't use. 

    Monday, September 14, 2009 1:50 AM