LMNOB,
In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool. The tool will try and identify the individual issue you may be experiencing. Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.
Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.
If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office and you can try to re-validate and see if the message no longer comes up.
http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en
Lori MS
