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Show LookUp Fields in EService Console

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Dear Sir,

I have a field "Country" in Contact Entity which is a lookup field and is related to a custom Entity "Country".

This Lookup field is not showing up in "EService Console" for Eservice Accelerator.

Plz Suggest what to do.

Thanks - Abbas

Wednesday, March 31, 2010 9:00 AM

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Hi Abbas,

I had the same problem and there are 2 resolution:

Edit eService website to allow publish lookup fields: http://tevinder.blogspot.com/2009/03/enabling-lookup-fields-in-eservice.html

Copy by Javascript label from country to the text field and publish new text field. If eService user must to be able to change country you can use picklist where values will be supplied from lookup.

My Dynamics CRM Blog: http://bovoweb.blogspot.com
- Proposed as answer by kgorczewski Wednesday, March 31, 2010 12:31 PM
- Proposed as answer by kgorczewski Wednesday, March 31, 2010 12:32 PM
- Marked as answer by DavidJennawayMVP, Moderator Friday, June 25, 2010 2:01 PM
Wednesday, March 31, 2010 12:31 PM