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Suddently telling me not genuine copy after using since Feb. RRS feed

  • Question

  • my computer starting coming up message saying my windows is not genuine copy. I got a original box copy with microsoft swal sticker on the the top of plastic box. so the key inside the box should not be someone else using. 

    please help figure out what happen.

    here is the diagnostic.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0xc004c4a2

    Windows Product Key: *****-*****-KH7JR-63W6G-FJBHR

    Windows Product Key Hash: strKxdO9WQWHd56kePwci050qyI=

    Windows Product ID: 00426-067-1038664-86861

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.001

    ID: {731BA9A9-6FE3-47FD-AAE9-64382161150B}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Ultimate

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100226-1909

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Patrick\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{731BA9A9-6FE3-47FD-AAE9-64382161150B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJBHR</PKey><PID>00426-067-1038664-86861</PID><PIDType>5</PIDType><SID>S-1-5-21-3412280867-2971865490-1100303985</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7593</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V3.1</Version><SMBIOSVersion major="2" minor="5"/><Date>20090813000000.000000+000</Date></BIOS><HWID>0BB83607018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Ultimate edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00426-00172-067-103866-00-3081-7600.0000-1502010

    Installation ID: 017126612346809693238750016745049105252456410466919535

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: FJBHR

    License Status: Notification

    Notification Reason: 0xC004F200 (non-genuine).

    Remaining Windows rearm count: 3

    Trusted time: 30/05/2010 11:49:56 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C4A2

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 5:30:2010 10:46

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: OAAAAAEABgABAAEAAAACAAAAAgABAAEAonba0BJxCIVOYNQLhDRYdUa8zHm+6Ww6iVrb7B7g6oI=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC 7593MS A7593300

      FACP 7593MS A7593300

      HPET 7593MS OEMHPET 

      MCFG 7593MS OEMMCFG 

      OEMB 7593MS A7593300

      SSDT DpgPmm CpuPm

     

     

    Sunday, May 30, 2010 3:25 AM

Answers

  • Someone packaged an MSDN key with media and packaging that appears to be the real thing, MSDN keys were never intended for resale. If you tell us how you purchased your software we can advise you on how to procede. If you purchased through ebay/paypal or through a credit card you may have recourse with either paypal or your credit card company.

    Sorry

    Carl


    Sunday, May 30, 2010 3:37 AM

All replies

  • Someone packaged an MSDN key with media and packaging that appears to be the real thing, MSDN keys were never intended for resale. If you tell us how you purchased your software we can advise you on how to procede. If you purchased through ebay/paypal or through a credit card you may have recourse with either paypal or your credit card company.

    Sorry

    Carl


    Sunday, May 30, 2010 3:37 AM
  • I still didn't get it how they can pack the msdn key with the media...bla bla bla...I though microsoft is very security for this production. 

    Anyway. I purchase over internet. Not ebay. It's the online sales company call DHgate where i search on google. the company sell this copy to me call LOGO Factory (Science and Technology Co., Ltd.). 

    And i don't understand if someone repacking this box. it should be telling me it is NOT genuine copy when i starting using and validate in Feb. and how come take that long and telling me this is not the genuine copy. 

    Regards,

    Sunday, May 30, 2010 4:11 AM
  • The key that was on the sticker with your copy was probably sold to tens of others, eventually the key was activated so many times by so many different people that MS blocked it. The reason the packaging and disks on these counterfeit products looks so real is that they spend allot of effort ensuring it will pass scrutiny so they can sell as many as possible and get away with it. Counterfeit products have been around for years.
    Sunday, May 30, 2010 6:25 AM
  • Hi Carl,

     

    I think you misunderstood my package. my copy is in the original paper box, there is a plastic box inside the paper box. on the top of the plastic box there is a microsoft secruity sticker. i was so sure before i open the box. the microsoft sticker wasn't open before before of the silver thing wasn't tear off. The product key is inside the plastic box. So if they can sell the same product key to other people. how can they get it without open the box? 

    Sunday, May 30, 2010 6:53 AM
  • "greenprince" wrote in message news:fcfcd407-fc01-4f3a-af88-6879e510d910...
    > Hi Carl,
    >
    >
    >
    > I think you misunderstood my package. my copy is in the original paper
    > box, there is a plastic box inside the paper box. on the top of the
    > plastic box there is a microsoft secruity sticker. i was so sure before i
    > open the box. the microsoft sticker wasn't open before before of the
    > silver thing wasn't tear off. The product key is inside the plastic box.
    > So if they can sell the same product key to other people. how can they get
    > it without open the box?
    >
     
     
    ....because they make the disk, the inserts, the sticker, the box, the label
    and the wrapper! It probably costs them around $25 - and they can sell it
    for $200+.
     
    Have a very close look at your disk - are you sure that the printed face is
    not a label - i.e. it's printed onto the actual disk, not onto a very thin
    plastic sheet which is then stuck on the disk? Is the Hologram INSIDE the
    disk?
    Unfortunately, anything that MS can do can be copied eventually by anyone
    with the startup capital - and then they can rake it in at MS's expense in
    lost sales, 'repair' costs, and lost goodwill.
     
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC
    Sunday, May 30, 2010 9:18 AM
    Moderator
  • Hi Carl,

     

    I think you misunderstood my package. my copy is in the original paper box, there is a plastic box inside the paper box. on the top of the plastic box there is a microsoft secruity sticker. i was so sure before i open the box. the microsoft sticker wasn't open before before of the silver thing wasn't tear off. The product key is inside the plastic box. So if they can sell the same product key to other people. how can they get it without open the box? 


    The whole package is probably a fake,  that is all I can say on the matter since I can't physically touch it and see it.
    Sunday, May 30, 2010 12:16 PM
  • Hello greenprince,

    Please have a look at this Microsoft site for further information about counterfeit and real product:  www.howtotell.com

    Some of the counterfeits are very "good."

    At the moment you have two paths for recourse:

    1.  Return the product to the seller and get a refund.

    2.  If no joy on #1, file a claim with the selling venue, or the payment system you used to pay, or with local authorities.

    To buy genuine product from Microsoft, click on the Learn More Online links that the Nongenuine Notification is showing you.  Follow the prompts to order a Genuine copy fo Windows directly from Microsoft at a significant discount off regular retail.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Sunday, May 30, 2010 12:43 PM
  • "Dan at IT Associates" wrote in message
    news:4913490a-c951-4f00-8912-f55c9638fdc9...
     
    > 2. If no joy on #1, file a claim with the selling venue, or the payment
    > system you used to pay, or with local authorities.
    >
     
    ....or better still, with all three.
     
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC
    Sunday, May 30, 2010 1:02 PM
    Moderator