Live One Care Update RRS feed

  • Question

  • One Care did an automatic update this morning to a new version. When it was finished, my computer was unrecognizable. My desktop was completely cleared with a different background, my browsers were all at new release condition and my launch bar was gone. When I try to go to One Care customer Support I get an expired security certificate notice, so I can get no help there. I did a system restore to my shutdown condition from last night and everything is back to normal. What happened?

    Wednesday, January 20, 2010 4:21 PM


  • OneCare has not been updated in many, many months, so I'm not sure what you've encountered. Windows Updates were last week, but it is possible that you were just given a Windows Automatic Update.
    If you are getting an expired Security Certificate, that would typically be due your PC clock being incorrect.
    What I think happened, is that your Profile in Windows was locked, causing Windows to load a default profile. Since the date/time issue also occurred, it is likely that you are experiencing a hardware problem, completely unrelated to OneCare.
    The System Restore resolved it because your PC was rebooted. Had you rebooted without doing a system restore, it is possible that all would have been well again with Windows (except perhaps the date/time problem).
    So, at this point, I recommend that you first check the PC date and time - right click the clock in the system tray and select adjust date and time. Then, perform a disk error check on your hard drive. Open Windows Explorer and right click on the drive, select properties/tools/error-checking.

    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Wednesday, January 20, 2010 5:11 PM