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Genuine Windows 7 no longer Genuine RRS feed

  • Question

  • I posted up here months ago about this problem, Darin Smith you even ran my serial key and found it to be valid, your suggestion was to contact Microsoft GA support regarding the issue, which i did and it was a frustrating process in which they told me to contact regular microsoft support and start all over again with explaining, so the thing i did was just install the corresponding update (KB971033) which triggers the message and been living my life fine since, however it gets annoying i have this update in my queue and i was wondering if perhaps some new information has come into light that would fix my issue. I am posting my diag log and hopefully something stands out now that it didnt before, i see some tampered file warnings could that be it? if so how can i repair them

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE22

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-QK6V4-MYHG3-2T2G2

    Windows Product Key Hash: xce6EIS9Iaxq/vzsoRdhAEpuOZo=

    Windows Product ID: 00371-152-1195714-85237

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {3FD2EB08-0CBC-45FE-AC86-DB59BD1FA3B7}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100226-1909

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{3FD2EB08-0CBC-45FE-AC86-DB59BD1FA3B7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2T2G2</PKey><PID>00371-152-1195714-85237</PID><PIDType>5</PIDType><SID>S-1-5-21-1624814990-4046877217-409962553</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 1340</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="5"/><Date>20090908000000.000000+000</Date></BIOS><HWID>70BA3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>74402BE752D4F10</Val><Hash>pUEN9aSIiDIjsEBKYwX7T6K3seI=</Hash><Pid>81602-904-2662723-68317</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00170-152-119571-01-1033-7600.0000-2972009

    Installation ID: 013443044341091501020176120053721283761353821470138082

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 2T2G2

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 7/27/2010 3:02:30 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE22

    HrOnline: N/A

    HealthStatus: 0x0000000000000400

    Event Time Stamp: 7:27:2010 15:01

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

     

     

    HWID Data-->

    HWID Hash Current: NgAAAAEABAABAAIAAAACAAAAAgABAAEA6GE2V1hpUMP4SZaZAE5qYZJbhKFah9wimjUCaUbK

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC PTLTD APIC  

      FACP NVIDIA MCP79   

      HPET PTLTD HPETTBL 

      BOOT PTLTD $SBFTBL$

      MCFG PTLTD  MCFG  

      SLIC DELL   QA09   

      OSFR DELL   DELL    

      SSDT PmRef Cpu0Tst

      SSDT PmRef Cpu0Tst

      SSDT PmRef Cpu0Tst

      SSDT PmRef Cpu0Tst

      SSDT PmRef Cpu0Tst

      SSDT PmRef Cpu0Tst

      SSDT PmRef Cpu0Tst

      SSDT PmRef Cpu0Tst

      SSDT PmRef Cpu0Tst

     

     

    Tuesday, July 27, 2010 7:08 PM

Answers

  • Hello DCosta43,

    Your Product Key is not the issue. I have checked it and it is Valid and Genuine.

    In your original post, I now see there were two issues.

    a) The WAT update installed yet four of it's files were showing as not present.

    b) One additional file was showing as corrupt or modified

    Since you had the WAT update uninstalled, issue #1 was removed but issue #2 still remains. In other words, the problem is that there is a system file (sppuinotify.dll) that has become corrupt or has been modified in some way.

    Once this file is repaired, you should be able to reinstall the WAT update and not receive a Non-gnuine error (assuming it installs correctly this time)

    ----------------from Diagnostic Report-----------------

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003

    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

    ----------------------------------------------------------

    There are two things I can suggest to repair the file.

    1. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.


    2. Repairing Windows using System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.

    If neither of those resolves the issue, I would normally refer you to Windows support.  But since I have a feeling that would not appeal to you, the only other options I can provide would be to either Reinstall Windows or you can configure Windows Update to hide the WAT update (this will remove the update from the update queue).

    I hope that is helpful and sorry I missed issue #2 in your original posting,


    Darin MS
    Tuesday, July 27, 2010 8:35 PM

All replies

  • correction, my cd key was never checked by smith, he checked someone elses in my prior thread, my mistake, Windows GA support did validate it though, but i can provide it again, i just wanna resolve this issue without dealing with microsoft tech support.
    • Proposed as answer by jackson gaice Sunday, August 1, 2010 9:22 PM
    Tuesday, July 27, 2010 7:17 PM
  • Hello DCosta43,

    Your Product Key is not the issue. I have checked it and it is Valid and Genuine.

    In your original post, I now see there were two issues.

    a) The WAT update installed yet four of it's files were showing as not present.

    b) One additional file was showing as corrupt or modified

    Since you had the WAT update uninstalled, issue #1 was removed but issue #2 still remains. In other words, the problem is that there is a system file (sppuinotify.dll) that has become corrupt or has been modified in some way.

    Once this file is repaired, you should be able to reinstall the WAT update and not receive a Non-gnuine error (assuming it installs correctly this time)

    ----------------from Diagnostic Report-----------------

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003

    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

    ----------------------------------------------------------

    There are two things I can suggest to repair the file.

    1. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.


    2. Repairing Windows using System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.

    If neither of those resolves the issue, I would normally refer you to Windows support.  But since I have a feeling that would not appeal to you, the only other options I can provide would be to either Reinstall Windows or you can configure Windows Update to hide the WAT update (this will remove the update from the update queue).

    I hope that is helpful and sorry I missed issue #2 in your original posting,


    Darin MS
    Tuesday, July 27, 2010 8:35 PM
  • the system restore probably wouldnt work since the issue happened as soon as i installed the corresponding windows update that started the message, so i got a feeling the file has been long corrupted, i did the scan it said it found corrupt files and was unable to fix some of them. if i was to replace that .dll would that work? or is it unique for every system/install ? would a reinstall over my current windows os work? i definitely dont want to install all over again, especially since i only have a windows 7 upgrade disc and no need to be sorry about before, perfectly alright
    • Proposed as answer by jackson gaice Sunday, August 1, 2010 9:22 PM
    Wednesday, July 28, 2010 4:19 AM
  • Replacing the file can sometimes work but the file must be the exact same (including the same build number 6.1.7600.16385) as the, now corrupt, file. It is more likely to work in Windos 7 since it's soo new, it is less likely to have many different build numbers for the same file.

     

    Sorry I couldn't be more help,


    Darin MS
    • Proposed as answer by jackson gaice Sunday, August 1, 2010 9:22 PM
    Wednesday, July 28, 2010 6:33 PM
  • you have been very helpful, but im wondering if you know where i could find a replacement file to try it out? i searched google and i didnt like the results i was coming across.
    • Proposed as answer by jackson gaice Sunday, August 1, 2010 9:22 PM
    Sunday, August 1, 2010 5:00 AM
  • "DCosta43" wrote in message news:cb8439b8-f783-4f0d-adee-a9490b3b9cae...
    you have been very helpful, but im wondering if you know where i could find a replacement file to try it out? i searched google and i didnt like the results i was coming across.
    You should be able to extract the original file from the system disk (or at least another running system), at it appears to be the RTM version.
    The proper procedures for this are not simple - it's far better to use the SFC system to do the job for you if you can. - here's a link to a relevant post http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/6f7c07f8-ad92-419b-adff-12a5b96041f1

    You didn't post a new result of the MGADiag report after running SFC - please do so, so that we can check that nothing important has come to light.
     
    HTH
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by jackson gaice Sunday, August 1, 2010 9:22 PM
    Sunday, August 1, 2010 9:23 AM
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