none
My computer does a shutdown anytime it goes into hibernation *please assist* RRS feed

  • Question

  • Hello everyone,

    this is my first post on this forum but I have solved many issues by reading other posts so I decided to register and hope that I can resolve my issue.

    I have been researching my problem for several days now, and from what I have read and learned, Blue Screen errors and BCCode problems are somewhat difficult to analyze and fix. I am really hoping that someone here can look at my error message and tell me exactly what is going on and exactly what is causing the problem.

    This is what is going on...

    About a week ago i reformatted my HP Pavilion dv7 laptop running Windows 7 64Bit SP1 and a couple days after resetting my laptop back to factory settings I started noticing that when my computer went to sleep that sometimes it shutdown or sometimes I could not get the computer to wake up and I would have to manually hold down the power button and then re-power on the computer. After my computer would go into hibernation and it shutdown on its own, when I would boot my computer I would get this error message:

    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa8007ce3a10, 0xfffff80004fe93d8, 0xfffffa800f686c10). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 052813-25053-01.

    - System 

      - Provider 

       [ Name]  Microsoft-Windows-WER-SystemErrorReporting 
       [ Guid]  {ABCE23E7-DE45-4366-8631-84FA6C525952} 
       [ EventSourceName]  BugCheck 
     
      - EventID 1001 

       [ Qualifiers]  16384 
     
     Version 0 
     
       Level 2 
     
       Task 0 
     
       Opcode 0 
     
       Keywords 0x80000000000000 
     
      - TimeCreated 

       [ SystemTime]  2013-05-28T23:41:53.000000000Z 
     
       EventRecordID 10102 
     
       Correlation 
     
      - Execution 

       [ ProcessID]  0 
       [ ThreadID]  0 
     
       Channel System 
     
       Computer ghost-HP 
     
       Security 
     

    - EventData 

      param1 0x0000009f (0x0000000000000003, 0xfffffa8007ce3a10, 0xfffff80004fe93d8, 0xfffffa800f686c10) 
      param2 C:\Windows\MEMORY.DMP 
      param3 052813-25053-01 

    That is an exact log message from the application [event viewer]. Now from the research that I have done I realize that most likely this is is a driver problem. From what I have been reading the biggest violators is Video Drivers, Network Drivers, and others. I am really hoping that someone can look at those error codes and possibly tell me exactly what driver may be causing this issue and what I may be able to do to fix this Bug Check error code.

    Also is there any programs that I might be able to download that can help me fix this bug check/blue screen error that I am receiving? This problem really has me concerned about the state of my laptop (that i just bought a few months ago) and i really want it working correctly =)

    Here is some basic info about my laptop:

    Hp Pavilion DV7

    8 gigs of ram

    Windows 7 64 Bit:

    Intel I7 processor 

    Switchable graphics, Intel HD Graphics Family, Radeon HD 7470M

    Network adapter, Realtek RTL8188CE 802.11 b/g/n Wifi Adapter

    I want to provide you guys/gals with my memory.dmp file located on my laptop in -> C:\Windows\MEMORY.dmp but for one i can not even open it because I am getting an "ACCESS DENIED" even when i go into properties and I make sure my username is on the security list but i still can not open it. Maybe it has something to do with how big MEMORY.dmp is (600+ MB's)

    On some of the research I have done here I have read that you can request a "hotfix" from microsoft and that helps fix a lot of "specific" problems people are having with their computers. Do you think I need one, or can I solve this problem without a hotfix? Also i am not sure about how to request a hotfix...

    Well I hope I have given you all enough information, if anyone needs anymore information from me please let me know and I would be happy to supply it, I really really want to resolve this problem...

    I thank you all for your time and assistance,

    Martin S.

    Friday, May 31, 2013 2:16 AM

All replies

  • I do not know if this will help anyone with my problem but I just ran a system file check in the "cmd.exe" with the command "sfc /scannow" 

    and it didn't seem to find any issues...

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>

    Any thoughts anyone? Oh like i said above this is my first post and I hope i put it in the right forum section...

    I thank you all for your time and your assistance.

    Martin S.

    Friday, May 31, 2013 4:10 AM
  • Hi, Martin

    As per your post, I believe there Hardware bug in your system , but still I recommend you to install a software whose name is "whocrash" it is a freeware, will help you to analyze memory dump, and H/W bug. 


    PRashantm

    Saturday, June 1, 2013 3:07 AM
  • Hello Prashant,

    Thank you so much for your post...I downloaded the program "whocrashed" and I must say thank you so much for recommending that program. It is a very big help to identify the exact problem on what is causing my laptop to reboot. Last night I left my computer on and closed the laptop only to come back to it and I found it powered off =(

    So every single time now my computer goes into hibernation it powers off because of some bug check error...

    Here is the exact output of the program "whocrashed" and I hope with this information someone can tell me how to go about fixing this problem!

    windows version: Windows 7 Service Pack 1, 6.1, build: 7601
    windows dir: C:\Windows
    CPU: GenuineIntel Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz Intel586, level: 6
    8 logical processors, active mask: 255
    RAM: 8535261184 total
    VM: 2147352576, free: 1935859712




    Crash Dump Analysis


    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.

    On Fri 5/31/2013 4:46:15 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\053113-26379-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x75C00)
    Bugcheck code: 0x9F (0x3, 0xFFFFFA8007D04060, 0xFFFFF80000B9C3D8, 0xFFFFFA8011C86C10)
    Error:  Driver Power State Failure
    file path: C:\Windows\system32\ntoskrnl.exe
    product:  Microsoft Windows Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Fri 5/31/2013 4:46:15 AM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x9F (0x3, 0xFFFFFA8007D04060, 0xFFFFF80000B9C3D8, 0xFFFFFA8011C86C10)
    Error: DRIVER POWER STATE FAILURE
    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Tue 5/28/2013 11:01:10 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\052813-25053-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x75C00)
    Bugcheck code: 0x9F (0x3, 0xFFFFFA8007CE3A10, 0xFFFFF80004FE93D8, 0xFFFFFA800F686C10)
    Error: DRIVER POWER STATE FAILURE
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft Windows Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

    Since this seems to be a Microsoft Kernel issue (i think) is it possible to maybe get a hotfix to help fix this problem? Or does someone else have a solution that will fix it?...

    I really appreciate any help on this issue!

    I thank you all for your time and your assistance...

    -Martin S

    Saturday, June 1, 2013 3:56 AM
  • Thanks for post,

    I will recommend you to run one more test called as memtest86+, if you find any red color indication, then try to replace RAM in another slot or install new RAM


    Prashant M

    Tuesday, June 11, 2013 4:41 PM