Hello everyone,
this is my first post on this forum but I have solved many issues by reading other posts so I decided to register and hope that I can resolve my issue.
I have been researching my problem for several days now, and from what I have read and learned, Blue Screen errors and BCCode problems are somewhat difficult to analyze and fix. I am really hoping that someone here can look at my error message and tell me
exactly what is going on and exactly what is causing the problem.
This is what is going on...
About a week ago i reformatted my HP Pavilion dv7 laptop running Windows 7 64Bit SP1 and a couple days after resetting my laptop back to factory settings I started noticing that when my computer went to sleep that sometimes it shutdown or sometimes I could
not get the computer to wake up and I would have to manually hold down the power button and then re-power on the computer. After my computer would go into hibernation and it shutdown on its own, when I would boot my computer I would get this error message:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa8007ce3a10, 0xfffff80004fe93d8, 0xfffffa800f686c10). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 052813-25053-01.
- System
- Provider
[ Name] Microsoft-Windows-WER-SystemErrorReporting
[ Guid] {ABCE23E7-DE45-4366-8631-84FA6C525952}
[ EventSourceName] BugCheck
- EventID 1001
[ Qualifiers] 16384
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2013-05-28T23:41:53.000000000Z
EventRecordID 10102
Correlation
- Execution
[ ProcessID] 0
[ ThreadID] 0
Channel System
Computer ghost-HP
Security
- EventData
param1 0x0000009f (0x0000000000000003, 0xfffffa8007ce3a10, 0xfffff80004fe93d8, 0xfffffa800f686c10)
param2 C:\Windows\MEMORY.DMP
param3 052813-25053-01
That is an exact log message from the application [event viewer]. Now from the research that I have done I realize that most likely this is is a driver problem. From what I have been reading the biggest violators is Video Drivers, Network Drivers, and others.
I am really hoping that someone can look at those error codes and possibly tell me exactly what driver may be causing this issue and what I may be able to do to fix this Bug Check error code.
Also is there any programs that I might be able to download that can help me fix this bug check/blue screen error that I am receiving? This problem really has me concerned about the state of my laptop (that i just bought a few months ago) and i really want
it working correctly =)
Here is some basic info about my laptop:
Hp Pavilion DV7
8 gigs of ram
Windows 7 64 Bit:
Intel I7 processor
Switchable graphics, Intel HD Graphics Family, Radeon HD 7470M
Network adapter, Realtek RTL8188CE 802.11 b/g/n Wifi Adapter
I want to provide you guys/gals with my memory.dmp file located on my laptop in -> C:\Windows\MEMORY.dmp but for one i can not even open it because I am getting an "ACCESS DENIED" even when i go into properties and I make sure my username is
on the security list but i still can not open it. Maybe it has something to do with how big MEMORY.dmp is (600+ MB's)
On some of the research I have done here I have read that you can request a "hotfix" from microsoft and that helps fix a lot of "specific" problems people are having with their computers. Do you think I need one, or can I solve this problem
without a hotfix? Also i am not sure about how to request a hotfix...
Well I hope I have given you all enough information, if anyone needs anymore information from me please let me know and I would be happy to supply it, I really really want to resolve this problem...
I thank you all for your time and assistance,
Martin S.
