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Validation issue Office 2007, Office is fine, Visio and project 2007 failed? RRS feed

  • Question

  •  

    Team,

    Running Windows Vista.

     

    Office 2007 Enterprise validated, but Viso 2007 Std and project 2007 Std failed with the error message files have been tampered with.

     

    can you help - I read the other posts and ran the MGA tool. see below

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x8004fe93
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {89B98127-7296-40B7-93BA-EA273C12A43E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{89B98127-7296-40B7-93BA-EA273C12A43E}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-1399919424-613296984-1813195523</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM061                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.3.2 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070330000000.000000+000</Date></BIOS><HWID>7E323507018400F6</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>2B2E96A9D82BECE</Val><Hash>hnyuDgtC8U3kcupg55ss54SIj1A=</Hash><Pid>81599-871-4100682-65052</Pid><PidType>1</PidType></Product><Product GUID="{91120000-003A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2007</Name><Ver>12</Ver><Val>95F557641CB0F78</Val><Hash>4Vje40lSn+GGGo3gKMDiGT08tCY=</Hash><Pid>84888-956-1163737-63397</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0053-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Standard 2007</Name><Ver>12</Ver><Val>9251453DE2C7778</Val><Hash>Bnlgvo7R0xRg/0jjnYPxm8y+4gk=</Hash><Pid>84891-956-1135236-63444</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

    Monday, February 4, 2008 2:59 AM

Answers

  • Hello John,

     

    It appears that the issue is with the Licensing file that allows Office to Validate correctly (basically the file is malformed and unreadable). To resolve the issue, we just need to delete the file and it will regenerate once you re-Validate.

     

     Please follow the step below and report on if this had resolved your issue or not.

     

    (Please Note: To successfully complete the below steps, you must be an Administrator for the computer. If you are not the Administrator, please contact the person that is and request that they follow the below steps.)

     

    Windows Vista:

    1)      Click “Start” button.

    2)      Type: %ALLUSERSPROFILE%\Office Genuine Advantage\data

    3)      Delete the file: data.dat

    4)      Go to http://www.microsoft.com/genuine/ and click the Validate Office button.

     

    After you have completed these steps and you are still experiencing issues with validation then please rerun the MGA diagnostic tool and post the results as a reply to this post and we will be able to further analyze the situation.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Monday, February 4, 2008 5:48 PM

All replies

  • Hello John,

     

    It appears that the issue is with the Licensing file that allows Office to Validate correctly (basically the file is malformed and unreadable). To resolve the issue, we just need to delete the file and it will regenerate once you re-Validate.

     

     Please follow the step below and report on if this had resolved your issue or not.

     

    (Please Note: To successfully complete the below steps, you must be an Administrator for the computer. If you are not the Administrator, please contact the person that is and request that they follow the below steps.)

     

    Windows Vista:

    1)      Click “Start” button.

    2)      Type: %ALLUSERSPROFILE%\Office Genuine Advantage\data

    3)      Delete the file: data.dat

    4)      Go to http://www.microsoft.com/genuine/ and click the Validate Office button.

     

    After you have completed these steps and you are still experiencing issues with validation then please rerun the MGA diagnostic tool and post the results as a reply to this post and we will be able to further analyze the situation.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Monday, February 4, 2008 5:48 PM
  • team,

     

    I deleted the Dat file, revalidated Office and  all three products office, visio and project did not validate.

     

    I also noticed that the dat file did not get regenerated.

     

    I then ran the MGA utility - this created the Dat file.

     

    I then ran validation again - and it came up sucessfull

     

    Thanks

     

     

     

    Tuesday, February 5, 2008 10:45 PM
  • Hello John,

     

    I am glad to hear that resolved your problem, please let me know if you have any further questions or concerns.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Tuesday, February 5, 2008 11:32 PM