locked
HELP RRS feed

  • Question

  • I cant get out of safe mode??? I've tried everything but pull all my hair out of my head!!!!!

     

    Thursday, January 3, 2008 3:32 AM

Answers

  • Hello francesca4300,

     

      First I want to confirm that you are, in fact, in safe mode. If you are in Safe Mode, you should see  the words "Safe Mode" in all 4 corners of your screen. 

     

       If you do see the words "Safe Mode" in all 4 corners of your screen, then I would suggest re-posting your message in one of the Vista Newgroups or go to http://support.microsoft.com for additional support option. These forums are for the support of Windows Genuine Advantage Validation issues. if your issue is that you can't get out of Safe Mode, then your issue is not related to WGA and such is off-topic (as well as outside my area of knowledge)


     

      If you do not see the words "Safe Mode" in all 4 corners of your screen, then Vista is not in Safe Mode and your issue is something different. In which case please download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2623442&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

     


    Thank you,
    Darin Smith
    WGA Forum Manager

    Thursday, January 3, 2008 5:27 PM