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    I got a error 0xC004D401 today and when my computer restarted there was just the dialogue box and nothing else. I've been getting blue screens every so often for a while but it always restarted fine. I don't have installed any of the conflicting programs like TrendMicro. I'm currently running the Microsoft Safety Scanner; if it turns up anything, I'll post that. I'm using Avast for antivirus.

    I used the diagnostic tool and this was the output:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89583-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {869EE54F-15A2-4D96-BE36-B73824F02E48}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: M:20110523012142988-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{869EE54F-15A2-4D96-BE36-B73824F02E48}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89583-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-3271773104-3920608979-1219791600</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite M305</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V4.80   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090924000000.000000+000</Date></BIOS><HWID>B4303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>236A286B6F966D2</Val><Hash>wtZr6/f++DiTwM9tVk5KBypOyGE=</Hash><Pid>81599-873-6099146-65209</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1648, 9) (null): 0xC004D401

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEAAQABAAIAAwABAAAAAwABAAEA6GHyeYzKWgmgZM7bFJYAC6aw8vTy6kDRAM6sVkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INTEL         CRESTLNE
      FACP            T0SQCI        TOSQCI00
      HPET            TOSQCI        TOSQCI00
      BOOT            PTLTD         $SBFTBL$
      MCFG            TOSQCI        TOSQCI00
      APIC            INTEL         CRESTLNE
      SLIC            TOSQCI        TOSQCI00
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci


     

    Monday, May 23, 2011 8:27 AM

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    "Chris.M26" wrote in message news:6093f359-5577-427f-a7eb-9d2e038157d9...

    I got a error 0xC004D401 today and when my computer restarted there was just the dialogue box and nothing else. I've been getting blue screens every so often for a while but it always restarted fine. I don't have installed any of the conflicting programs like TrendMicro. I'm currently running the Microsoft Safety Scanner; if it turns up anything, I'll post that. I'm using Avast for antivirus.

    I used the diagnostic tool and this was the output:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89583-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003


    Please see the note to Avast users at the top of the forum index page.....

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 23, 2011 8:44 AM
    Moderator

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  • Question
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    "Chris.M26" wrote in message news:6093f359-5577-427f-a7eb-9d2e038157d9...

    I got a error 0xC004D401 today and when my computer restarted there was just the dialogue box and nothing else. I've been getting blue screens every so often for a while but it always restarted fine. I don't have installed any of the conflicting programs like TrendMicro. I'm currently running the Microsoft Safety Scanner; if it turns up anything, I'll post that. I'm using Avast for antivirus.

    I used the diagnostic tool and this was the output:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89583-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003


    Please see the note to Avast users at the top of the forum index page.....

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 23, 2011 8:44 AM
    Moderator
  • Question
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    Thanks, I didn't actually look at the main forum page, just searched for the error.

    I uninstalled Avast but when I try to validate Windows it never finishes. It says it can take a few minutes but its been well over 45. I'm going to install the Microsoft Security anti-virus but it seems that's supposed to finish first.

    Monday, May 23, 2011 9:35 AM
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    "Chris.M26" wrote in message news:8019bb51-0f4c-42eb-a69c-c94ea2a5e398...

    Thanks, I didn't actually look at the main forum page, just searched for the error.

    I uninstalled Avast but when I try to validate Windows it never finishes. It says it can take a few minutes but its been well over 45. I'm going to install the Microsoft Security anti-virus but it seems that's supposed to finish first.

    Please post a new MGADiag report - it should show some changes
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 23, 2011 10:50 AM
    Moderator
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    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89583-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {869EE54F-15A2-4D96-BE36-B73824F02E48}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: M:20110523030544930-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{869EE54F-15A2-4D96-BE36-B73824F02E48}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89583-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-3271773104-3920608979-1219791600</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite M305</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V4.80   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090924000000.000000+000</Date></BIOS><HWID>B4303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>236A286B6F966D2</Val><Hash>wtZr6/f++DiTwM9tVk5KBypOyGE=</Hash><Pid>81599-873-6099146-65209</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89583-00146-321-500237-02-1033-6001.0000-1532009
    Installation ID: 001585959412326856595022173500892690612816115964451370
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: RJ34F
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEAAQABAAIAAwABAAAAAwABAAEA6GHyeYzKWgmgZM7bFJYAC6aw8vTy6kDRAM6sVkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INTEL         CRESTLNE
      FACP            T0SQCI        TOSQCI00
      HPET            TOSQCI        TOSQCI00
      BOOT            PTLTD         $SBFTBL$
      MCFG            TOSQCI        TOSQCI00
      APIC            INTEL         CRESTLNE
      SLIC            TOSQCI        TOSQCI00
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci


    Monday, May 23, 2011 6:07 PM
  • Question
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    "Chris.M26" wrote in message news:37050505-2d0a-4f93-ba51-a1ba84c5fcc8...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89583-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {869EE54F-15A2-4D96-BE36-B73824F02E48}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: M:20110523030544930-

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Partial Product Key: RJ34F
    License Status: Licensed





    That looks OK to me - so long as you uninstalled Avast AFTER 03:05 on 23rd May.
    Have you run their removal tool?
    What AV have you installed instead?
     
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 23, 2011 6:16 PM
    Moderator
  • Question
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    I ran their removal and I installed the Microsoft one instead. Thanks for your help!
    Monday, May 23, 2011 6:21 PM
  • Question
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    "Chris.M26" wrote in message news:516396b2-e6a3-4f38-b1bd-029ca5c31c87...
    I ran their removal and I installed the Microsoft one instead. Thanks for your help!

    You're welcome - good luck!

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 23, 2011 6:53 PM
    Moderator