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    A while back i purchased and built a new system to run win7 for gaming and general use. So i gave my old system to my brother in law so he could use it as a family pc. Apart from 2 hard drives the system is exactly the same. Same motherboard, same cpu, same ram.. you get the picture.

    After a fresh install of Vista and putting the product key in all seemed fine and well until about 2 weeks ago when all of a sudden he is getting a messag saying 'key not vaild, please purchase another one'

    He's tried imputting the product key again but he now gets the message that the key has been used.

    The copy of Vista is valid and genuine

    Any help with this would be appreciated as niether of us feels that a new key should be purchased to run what is a 'same system' pc.

    Thanks in advance.
    Wednesday, March 3, 2010 2:16 PM

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    Hello FuzzyDj,

      The only thing I am seeing is that Vista just needs to be Activated.  What happens when he attepts to Activate by Phone?

    Alternate way to launch the Activate by Phone wizard:

    Click the Start button, and type slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window.


    If he is unable to get the Actiavte by Phone wizard to launch, try resetting Vista's Licensing Store:

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select Run as Administrator
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.




    Thank you,
    Darin MS

    • Proposed as answer by Darin Smith MS Friday, March 5, 2010 10:40 PM
    • Marked as answer by FuzzyDj Sunday, March 7, 2010 4:42 PM
    Friday, March 5, 2010 10:40 PM

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    To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool. 

    Once you run the tool, click on the Continue button, then click on the Copy button and Paste the report into your post, along with your question. 

    Thank you!

     

     

    Carey Frisch
    Thursday, March 4, 2010 3:23 PM
    Moderator
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    As requested, my brother in law has ran the Diag'Tool and the copied info is posted below.

    The question is why it keeps asking for a new product key when the one used is valid?





    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-2TJPR-7888M-M3TJJ
    Windows Product Key Hash: oYNWoFl6vAfZd+2nqmvOsnLdbiI=
    Windows Product ID: 89578-OEM-7304133-96922
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {9DC2D1B8-0A56-4D4E-A0C1-DFEBF60AD85C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.091208-0542
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9DC2D1B8-0A56-4D4E-A0C1-DFEBF60AD85C}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-M3TJJ</PKey><PID>89578-OEM-7304133-96922</PID><PIDType>3</PIDType><SID>S-1-5-21-149734158-390062966-150733580</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P35-DQ6</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F5</Version><SMBIOSVersion major="2" minor="4"/><Date>20070820000000.000000+000</Date></BIOS><HWID>71323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>69F3F04D16D076E</Val><Hash>hzn0AophXQUTsMhPi2nHuwX5jKU=</Hash><Pid>81607-951-0041504-64379</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-041-396922-02-2057-6002.0000-0572010
    Installation ID: 012395827983080830797923466220317155362014017254697506
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: M3TJJ
    License Status: Initial grace period
    Time remaining: 23640 minute(s) (16 day(s))

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAIABgABAAEAAQACAAAAAgABAAEA6GHgeYafblHCj+IbWtlk/oj9CIVi//I28vQa7PKuyv6sViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC GBT GBTUACPI
    FACP GBT GBTUACPI
    HPET GBT GBTUACPI
    MCFG GBT GBTUACPI
    SSDT PmRef Cpu0Ist
    SSDT PmRef Cpu0Ist
    Friday, March 5, 2010 11:41 AM
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    Hello FuzzyDj,

      The only thing I am seeing is that Vista just needs to be Activated.  What happens when he attepts to Activate by Phone?

    Alternate way to launch the Activate by Phone wizard:

    Click the Start button, and type slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window.


    If he is unable to get the Actiavte by Phone wizard to launch, try resetting Vista's Licensing Store:

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select Run as Administrator
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.




    Thank you,
    Darin MS

    • Proposed as answer by Darin Smith MS Friday, March 5, 2010 10:40 PM
    • Marked as answer by FuzzyDj Sunday, March 7, 2010 4:42 PM
    Friday, March 5, 2010 10:40 PM