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MS Moderators should not mark their own post as an answer when there are still open questions RRS feed

  • Question

  • In this thread

    http://social.technet.microsoft.com/Forums/en-US/sharepointbetaknowledgearticles/thread/0e70a5b9-dc2e-4a73-b4b6-e2bd4b90db1d

    which I started, I complained about a new forum that had turned up in the SharePoint forum set that consisted of a lot of posts with no content.

    I got an unsatisfactory reply on the 17th of July 2009 and replied the same day in a long post with several questions including why a forum for a System Center product (beta - TAP only!) wasn't in a System Center set of forums.


    Today I was alerted that there had been movement in that thread. Instead of the expected answer to my questions, I saw that the Microsoft poster of the original post had now marked his post as an Answer !


    There are many cases here where people have objected to MS moderators marking their own posts as answers and so that kind of action isn't new. However this is a particularly blatant case where there are a total of three posts in the thread (including the original one) and the third post contains a number of questions none of which were covered in the original reply.

    For that reason I'm posting this here as feedback.


    Mike Walsh
    WSS FAQ sites: http://wssv2faq.mindsharp.com and http://wssv3faq.mindsharp.com
    Total list of WSS 3.0 / MOSS 2007 Books (including foreign language) http://wssv3faq.mindsharp.com/Lists/v3%20WSS%20FAQ/V%20Books.aspx
    Saturday, July 25, 2009 6:35 AM

All replies

  • Sorry Mike, you're wrong about this.  It is a correct answer, he clearly explained their intentions.  Obviously it is a correct answer that you're not happy with.  Sadly, that doesn't make it the wrong answer.  It is their forum, not yours, they'll do whatever the heck they want to do with it.  Nothing much good is going to happen when you drive this to extremes, you're likely to lose your moderator rights, if not your MVP award.

    If this is going to get resolved at all according to your wishes, that needs to be done by gentle conversation and convincing, not through a public answer marking war.  That's best done through a private conversation between you and the team members.  Be careful to avoid an angle that gives any hint that they shouldn't be allowed to mess with your forums.

    Hans Passant.
    Saturday, July 25, 2009 9:55 AM
  • I still don't understand why a System Center forum (albeit for a SharePoint Management Pack) isn't located in a set of System Center forums.

    But the point is that by marking his post as an answer long after my reply posed additional questions, he in effect was saying that the original poster had confirmed that the answer was a good one that had solved his problem. Anyone reading my reply can see that not only was I not saying that the answer solved my problem but that I had additional questions.

    I didn't necessarily expect any response in the forum to my questions but I certainly didn't expect that his post should be marked as an answer when I had not said  anything like "thank you for your reply which answers my question". That was a very cynical act.

    >  That's best done through a private conversation between you and the team members.

    One of the problems of this being a System Center product and not a SharePoint one is that I don't have any private contacts in the System Center team ...


    (I appreciate the warnings btw.)

    Mike

    WSS FAQ sites: http://wssv2faq.mindsharp.com and http://wssv3faq.mindsharp.com
    Total list of WSS 3.0 / MOSS 2007 Books (including foreign language) http://wssv3faq.mindsharp.com/Lists/v3%20WSS%20FAQ/V%20Books.aspx
    Saturday, July 25, 2009 11:19 AM